Exquisite Suites with Private Outdoor Hot Spring Baths
Indulge in the ultimate relaxation with spacious suites featuring outdoor hot spring baths and upscale amenities like Yukata robe, nespresso machine, and flat-screen TV.
Lavish Spa Facilities and Serene Environment
Unwind in the lavish hot spring bath with a dry sauna or pamper yourself with rejuvenating treatments at the Sisley Spa. The tranquil forest views and library offer a peaceful retreat.
Authentic Dining Experience and Cultural Delights
Savor traditional kaiseki meals at the Japanese-style restaurant and unwind with drinks at the bar. Immerse yourself in the local culture and culinary delights during your stay.
Experience luxury and tranquility at Suishoen Hakone - Book now for an unforgettable getaway.
✦HAPPI HIGHLIGHTS
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Excellent food quality
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Warm and accommodating service
At the hotel
Popular amenities
41 listed
24-hour front desk
24-hour security
Air conditioning
Bar
CCTV in common areas
CCTV outside property
Concierge service
Daily housekeeping
Designated smoking area
Facilities for disabled guests
View all amenities
Pools & wellness
Massage services
Sauna
Spa/wellness center
Dining & drinks
Restaurant
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Garden
Golf course
Terrace
Rooms & comfort
Heating
Hot spring bath
Non-smoking rooms
Open-air bath
Public Bath
Safety & cleanliness
Fire extinguishers
Safety deposit box
Security alarm
Smoke alarms
Getting around & access
Free Parking
Parking
Private parking
Shuttle service
Shuttle service (free)
Guest services
Fax/photocopying
Ironing service
Luggage storage
Services & essentials
Free WiFi
Key access
Non-smoking throughout
Room service
WiFi available
Review in focus
217 reviews
10/ 10
Serene private. Felt as if we were the only ones there
Robert · couple · 2026-10-16
The guest experience
9.3out of 10 217 verified reviews
Loved most
Excellent food quality
Warm and accommodating service
Worth knowing — High costs · Limited options for public onsen
How guests scored the stay
Food and Beverage9.8
Both the kaiseki dinner and breakfast were top-notch.
Service9.7
The staff welcomed us warmly and made our stay enjoyable.
Overall Experience9.7
A wonderful ryokan experience, truly a treat.
Location9.3
立地、サービス、食事、温泉とどれも満足できる内容です。
Cleanliness9.3
Standard quality for this hotel tier.
Amenities9.3
Private onsen in the room was extensive and suitable for families.
Room Quality9.2
More like a mini-house with a private onsen upstairs.
Value for Money8.2
Though it was expensive, it was an experience worth the price.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 17 recent stays rated 8+
9.3217 reviews
Relaxing and in another world.
10/10
Robert · couple · 2026-10-16
“Serene private. Felt as if we were the only ones there”
Guest review
10/10
Marie · solo traveller · 2026-10-10
“Repas et petit déjeuner incroyables !
Onsen publique calme et on adore le fait qu'il y ait un onsen mixte privé aussi.
L'environnement est relaxant”
Amazing and magical
10/10
Eden · solo traveller · 2026-10-09
“It was just magical, everything was so peaceful and relaxing it was great.”
Guest review
10/10
임미진 · family with children · 2026-10-08
“룸컨디션, 식사와 온천, 미니바 및 어매니티 모두 대만족입니다.”
A beautiful way to relax
10/10
Linda · extended group · 2026-10-07
“Our room was lovely and exceptionally comfortable. The private onsen was a treat to have. The expertly prepared meals were an incredible opportunity to explore Japanese cuisine. The staff seems to be large and ever-present to offer assistance.”
Guest review
10/10
Verified traveler · 2025-09-02
“The staff are so very polite and helpful. They always put on a smile=) The lobby area is small but the view is really awesome!
The room is with 2 stories, everything is neat and tidy, except a part of the wall was quite stained, we assumed it was from the coffee machine which was placed next to it. The signature part was the private onset bath (on the 2nd story), it was truly awesome, the tank was clean and it is very cosy!
We enjoyed the facilities in the room, we wish to have spent on more night, except the toilet is separated from the shower place, which is downstairs.
We were arranged to have breakfast on the 2nd floor in a compartment at the restaurant. It was really chill and full of tranquillity. We enjoyed the breakfast service so much! Highly recommend if you want to stay away from the common-large-brand-hotel, it's a star and quiet profile hotel ”
“We spent two very relaxing nights at the Hakone Suishoen and made great use of the private onsen in the room. We had kaiseki dinner for both nights because one of our kids was younger than 10 and was not allowed the Teppanyaki dinner.
Staff:
Overall, the staff welcomed us very warmly and also put in their effort to make our stay very enjoyable. Most of the staff could speak English as well, so it's not a problem if you don't speak Japanese.
Food:
What can I say, both the Japanese breakfast and Kaiseki dinner were top notch and were very satisfying. One minor thing I would comment on is that the food tends to get similar if you stay more than one night and choose the same type of meal. They tried to make it slightly different, though.
Onsen:
The private onsen in the room was very wide and could fit my family of four comfortably. I also went to the public onsen and used the facilities there (the sauna was very hot, and good!).
Thank you, Hakone Suishoen, for making our first ryokan experience a very wonderful one. We will definitely be coming back.
”
Expensive lodging but the experience is worth it.
9/10
Elizabeth · family with children · 2025-08-01
“The food was impeccable and delicious. A highlight of our trip to Japan (including Tokyo and Kyoto). Both breakfast and dinner were served in the kaiseki style and it was incredible.
The "room" was more like a mini-house a with a big living area downstairs and a big bedroom and a private onsen upstairs.
The service at this hotel was very much 5 stars! Everyone was so accommodating and lovely.”
So amazing
10/10
Brian · 2025-07-03
“This was without a doubt the most Lux accommodations I’ve ever stayed in and that is saying something. We loved the provided yukatas. The meals were amazing. The place is spectacular. Start to finish. I highly recommend it.”
Excellent onsen, excellent staff and service
10/10
Rui · family with young children · 2025-06-30
Beautiful property with excellent service and food, would definitely return.
9/10
David · family with young children · 2025-06-29
“Hakone Suishoen's facilities and staff were excellent. The hotel was a blend of the old a new: the living quarters were new-ish, while the dining facility is a traditional Japanese building. We also loved the onsen on the balcony, which was enjoyed by the whole family. The beds were quite comfortable, and our 2-story unit could be set up with tatami beds for our two boys, which they loved. The food and the service were both top-notch. A very memorable stay for the entire family.”
My favorite hotel I’ve ever stayed in!
10/10
MHolpert5 · Couples · 2025-06-19
“Wow what an incredible oasis away from all of the chaos of our trip to Japan. We were absolutely blown away with the property and the service of the staff. Honestly the photos don’t do it justice, so my only suggestion is to update the photos on the website!
We were greeted so warmly during check in and brought to our room where we were explained every detail for our trip such as what to wear and about our meals. We were given very comfortable traditional Japanese robes to wear around the property. I had a facial at the spa by Sisley that was out of this world. Make sure to book ahead of time. We felt so at peace and relaxed the entire stay. The room was so spacious and comfortable and the onsen was incredible. Couldn’t recommend this hotel more!!”
Exceptional
10/10
Jason · young couple · 2025-06-14
“This was the highlight of our trip to Japan! It is expensive, but worth every penny. We felt like royalty. The meals are amazing, room is spacious, onsen is cozy, and service impeccable.”
Superb
9/10
Levine · family with young children · 2025-06-06
Guest review
10/10
Hin Pang · 2025-06-03
“This onsen stay was a perfect harmony of nature, tradition, and hospitality. If you’re looking for a place to reset your soul, indulge in exceptional cuisine, and be cared for with sincere warmth, this is the place. We left feeling refreshed, grateful, and already dreaming of our return.
”
Wonderful food and well equipped rooms
10/10
mom2781 · Family · 2025-05-26
“You won’t regret booking a night or two at this lovely hotel with great food. One of the best Kaiseki meals we have had in Japan and breakfast was excellent too. We had a lovely stay with a waterfall outside our balcony and a private Onsen. Service was excellent throughout and ample provisions in the room with nice touches like two bottles of tea in the fridge and a portable TV for your private Onsen. We would just book this again just for the food it was that good but the room, lovely staff and pleasant surroundings are great too. Nice to have dinner with a great view of the garden and its trees. There is a nice waterfall - Chisuji Waterfall - just 10 mins away and a family mart within 2 minutes. We got a Hakone Free pass, took the limited express romance car from Shinjuku to Hakone Kumoto station and then a H bus (Hakonemachi) to Kowakien bus stop and from there we rolled our bags to the hotel. However the hotel does provide pick up and drop off services from Kowakudani station. Our Maisonette had two sinks and an additional WC on the ground floor is great if you are travelling with family.”
