Immerse yourself in relaxation at the spa offering massages, body treatments, and facials. Indulge in the hot springs and spa tub for a truly rejuvenating experience.
Exceptional Dining and Services
Experience fine French cuisine at Dining Room Western or enjoy room service for a cozy night in. Unwind at the bar/lounge and make use of amenities like complimentary Wi-Fi, concierge services, and a charming lobby fireplace.
Convenient Location and Elegant Accommodations
Located near popular attractions like Hakone Gora Park, this upscale resort offers stylish guestrooms with modern amenities such as complimentary internet, LCD TVs, and luxurious bathrooms.
Don't miss the chance to elevate your stay at Hyatt Regency Hakone Resort and Spa - book now for an unforgettable retreat!
✦HAPPI HIGHLIGHTS
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Outstanding service
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Beautiful location
At the hotel
Popular amenities
42 listed
24-hour front desk
Accessible train station shuttle
Banquet hall
Breakfast available (surcharge)
Concierge service
Conference space
Couples/private dining
Designer stores on site
Electric car charging station
Elevator
View all amenities
Pools & wellness
Full-service spa
Health or beauty spa nearby
Dining & drinks
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Garden
Terrace
Rooms & comfort
Television in common areas
Safety & cleanliness
Fireplace in lobby
Multilingual staff
Smoke-free property
Getting around & access
Free self parking
No accessible train station shuttle
Parking (limited spaces)
Wheelchair accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Guest services
Express check-in
Express check-in/check-out
Express check-out
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Free newspapers in lobby
Free train station drop-off
Free train station pickup
Free WiFi
Free wired internet
Internet access in public areas - high speed
Internet access in public areas - surcharge
Library
Porter/bellhop
Water dispenser
Review in focus
184 reviews
10/ 10
Fanflippintastic! Great food! Great location! everything great!
Violetvz · Friends getaway · 2026-04-10
The guest experience
Loved most
Outstanding service
Beautiful location
Worth knowing — Limited activities for kids · Some dinner options disappointing
How guests scored the stay
Service9.8
Outstanding staff, very accommodating and welcoming.
Overall Experience9.5
Highly recommended for those who enjoy a remote getaway.
Cleanliness9.3
All areas were reported as very clean.
Amenities9.3
Great in-room amenities, excellent Onsen experience.
Value for Money9.3
Good value considering the Onsen is included.
Location8.8
Remote location, ideal for those seeking isolation.
Room Quality8.8
Spacious and clean rooms, but furnishings are somewhat dated.
Food and Beverage8.8
Good quality food, some dishes were slightly disappointing.
Live guest feedback
Guest reviews
Consistent
95% of 20 recent stays rated 8+
Fanflippintastic
10/10
Violetvz · Friends getaway · 2026-04-10
“Fanflippintastic! Great food! Great location! everything great!”
Breathtaking suite views and such caring staff!
10/10
Culture37844057488 · Family · 2026-04-08
“We had a wonderful stay at the Hyatt Hakone and highly recommend it for its breathtaking mountain views from our room! The hotel staff is great and went above and beyond to ensure that we enjoyed our stay. Especially the front desk female associate/manager who really tried her best to ensure we stayed on schedule and assisted us given our taxi issues. The guest relations manager (Mr. Suzuki-san) left no stone unturned to ensure that we caught our shikansen on time. Mr. Takuya (Hotel GM) even reached out after our stay to ensure everything was good and that we reached Kyoto on time. We really appreciate his thoughtfulness.
I also highly recommend the walking tour that Mr. Takuya himself provides on Tuesdays. It does require some uphill walking but very doable for folks who are active. The entire tour takes ~55mins and you get to experience exquisite gardens that are highly well maintained and have wonderful flowers!
The breakfast was delightful like all the Hyatt properties that we have stayed at during this Japan trip. We will definitely be back!”
Amazing hotel, nice and relaxing
10/10
robertmI1772NI · NONE · 2026-04-07
“We had an amazing stay at the Hakone Hyatt Hotel.
From the moment we arrived, the staff made a fantastic impression. They were clearly proud of both the hotel and the surrounding area. The check-in process was smooth and efficient—we were seated, given a map, and walked through everything we needed to know, including local attractions, transport options, and the hotel shuttle service. The onsen was also explained clearly, and we were then personally guided to the lift, which was a nice touch.
That evening, we went down for dinner and our welcome drinks. The staff were warm and engaging, especially with our children—they took the time to chat with them and make them feel included. The meals were excellent and a real highlight of the stay.
Breakfast the next morning was just as impressive. The staff were incredibly attentive and kind, even helping our children with their food and showing them around. It made the experience feel very welcoming and family-friendly.
The onsen was clean, relaxing, and well maintained. Our room was spacious and comfortably accommodated our family of four.
The only minor downside was the shower setup. At 6'2" (187 cm), the shower head was mounted too low and sprayed at shoulder height, and the hose could have been longer. A small adjustment here would make a big difference for taller guests.
Overall, the stay exceeded our expectations and delivered exactly what we hoped for from a Hyatt hotel. It really stood out—especially when compared to our next stay at Mt Fuji Speedway Hotel, which could learn a lot from Hakone about delivering a great guest experience”
Amazing resort
10/10
664naureena · NONE · 2026-04-05
“The Hyatt Regency Hakone is a beautiful resort that gives you a great location to visit Hakone . The shuttle service is extremely helpful (needs to be reserved in advance) for Odawara. But from Gora station you can also take the funicular to Kami Gora station and it's a 5 minute walk making it so easy to access.
The service is impeccable and the staff are just lovely.
Also if you are lucky you can catch a glance of Mount Fuji in the back on a clear day.
We also enjoyed the onsen. Overall a wonderful stay!!!”
A short but sweet visit to Hyatt Hakone!
8/10
RayH67 · Couples · 2026-04-04
“The hotel, spa and area were really nice. We visited for 1 night on our way back to Tokyo but now wish we’d spent another night.”
Cool vibe in a wonderful setting.
10/10
philipgE8378OP · NONE · 2026-04-04
“Really cool place in an awesome location. Great dinner experience. Wonderful breakfast. A wee some spa. Loved everything about it!”
Very comfortable base and great location for sight seeing
10/10
HorshamTourist · NONE · 2026-03-28
“Clean and comfortable hotel in Hakone, slightly difficult to access - instructions given to us were either to call for the shuttle or walk from Kami Gora cable car station and as we did not have luggage choose to walk the five minutes down the road (it was all downhill so an easy walk, would not have wanted to walk up!). Hotel offered everything we expected from Hyatt and our one night stay was very pleasant. Only slight gripe is that the slippers and sandals provided do not work with European size 48 feet! The yukatans provided were of appropriate size.”
Above and Beyond
10/10
LucyLou527 · NONE · 2026-03-06
“The location of the hotel is nice and quiet. On clear days you can see Mt. Fuji in the East wing hallway windows. We were upgraded to deluxe rooms and the rooms were HUGE! We enjoyed welcome snacks and drinks at the Living Room. Buffet breakfast at the restaurant had a lot of choices and is delicious.
The hotel provides shuttles on demand to and from Gora and Sounzan Stations. It makes starting at the tourist attractions easy. They are very accommodating as one night they dropped us directly at the restaurant near Gora Station.
Do make sure you secure a taxi or be able to walk back if you are not able to make the last shuttle. We were stranded and both my Uber and Go apps were not able to find a taxi. I frantically called the hotel for help and Kobayashi tried to find me a taxi. Ultimately Mr. Hirose came to save us. My elderly mother was in no shape to walk back to the hotel. I am very grateful for the care they shown. My father forgot his iPad the next day and the hotel arrange for it to be dropped off to me at Odawara Station. Oh, the hotel does pick up and drop off at Odawara Stations also. It makes getting to Hakone from Tokyo very easy!
Oh the onsen was nice and clean also.”
Most picturesque hotel
10/10
himaniek · Family · 2026-03-04
“This hotel is stunning - it’s a short walk from Gora station (with a little bit of an uphill climb) - it’s fairly easy to get to. The hotel is nestled in greenery - it’s very peaceful and serene. Food is excellent - absolutely loved the Omakase - must do this while staying here. The hotel has a private onsen - it’s a great way to peacefully experience an onsen while in Japan. Staff is very warm and friendly. Would definitely stay here again whenever I plan to go to Hakone!”
Best Hakone Hotel
10/10
370natew · NONE · 2026-03-01
“Great amenities and service was provided. Would highly recommend to stay on your next Hakone trip! Don't forget to try the onsen and spa!”
Bad onsen experience
2/10
DavidW12810 · NONE · 2026-02-26
“Onsen facilities is limited to one onsen pool, no steam room, no sauna, no cold pool. The hotel provides shuttle service to few locations, this is a thumb up service provided by the hotel”
2 Night Stay - Early January 2026
10/10
williamf190 · NONE · 2026-01-15
“1] Location, if you enjoy remote this is where you want to book otherwise book elsewhere.
2] Atmosphere, of the hotel is quiet & can with a goo
3] Room, was clean & large 73 sq/m with a lot of good quality personal amenities. Very comfortable with no-one stepping on top of the other, however its layout not its furnishings are somewhat dated so it is wasted space and could be more functional.
4] Value, if it weren't for the Onsen being included in the cost, the value for the cost would probably be too high. The Onsen makes up for the age & sparsity of the hotel.
5] Staff, outstanding! Very welcoming, hospitable & accommodating.
6] Cleanliness, rooms, lobby, dining area, Onsen, etc., all very clean!
7] Noise Level, incredibly quiet! No road noise, no rowdy guests, etc., A great getaway!
8] Service, great staff = great service (bullet point 5 above). Free shuttle service to/from Odawara train station, however if you get car sick easily definitely don't use the shuttle service take the train.
9] Amenities, outstanding! Great in room amenities, Onsen was amazing, Dining - definitely purchase the breakfast pack - wonderful variety of food & great taste. On a side note, the only dinner option we ate was the LO option and it was slightly disappointing. There are also Japanese and French restaurants options for dinner but we ate some great Japanese food prior to coming to Hakone so opted to pass on this option and the French option didn't raise our interest.
Overall, highly recommend at least one visit if you're into remote and isolated. If you're a snacker, pick up snacks before getting to the hotel because there is no easily walkable convenience stores or restaurants.”
Beautiful rooms, great service
10/10
NewYawkMike · Family · 2026-01-05
“Shout out to Nanaka at reception for the amazing job she did to help us sort through some logistical challenges to get to the Shinkansen station upon departure. She helped us think through the alternatives and got us on the Hyatt shuttle at the correct time. The rooms are spacious and clean. It's worth paying a bit extra for the mountain view so you can watch the sunrise and drink a coffee from your enclosed balcony.”
Excursion well worth it
10/10
marevan3 · Family · 2026-01-05
“We went to Hakone during our stay in Tokyo. Easy to take the romance train. The hotel is comfortably appointed. It is the staff that makes this property so special. Nice Onsen bath experience. Spa offered one of the best facials my wife has had. Food is good quality and abundant. Convenient shuttle to the cable car going to Mt Fuji.”
Relaxing stay
8/10
243bryantp · NONE · 2025-12-30
“Pleasant stay with a location that is very relaxing. However, would have expected more activities for kids so it would be more involved.”
“It’s a true 5 star hotel. Large room with beautiful mountain view, very clean and with good facilities. The staff are friendly and professional, catering to all your needs. Very impressed.”
Please take me back
10/10
jordanc136 · NONE · 2025-12-06
“Beautiful facility in a beautiful location. I would certainly recommend it. I felt bad bringing my toddler there since it definitely seems like a more mountain retreat for couples without their children, but loved the room and the space.”
Peaceful stay in stunning location
10/10
LucyCornes · NONE · 2025-12-04
“An exceptional stay — so peaceful and restorative. The property is tucked into a beautiful, hilly area, perfect for anyone who enjoys a good hike or simply wants to be surrounded by nature. Transport links make it easy to get around, but it still feels wonderfully secluded. The onsen was a highlight, the food was incredible, and the rooms were enormous. Staff were consistently welcoming and attentive. The only thing that would make it truly unbeatable is the addition of a gym.”
Wonderful stay
10/10
764astert · NONE · 2025-11-28
“I would disagree with those who commented that the rooms in this hotel were old & needed to be renovated. I was in room 335. The room was still in satisfactory condition. Moreover, staff were all polite & courteous as expected of Japanese culture. A good example is Mr Katsuyuki Hirose, an asst. manager, who not only warmly greeted us upon our arrival but also assisted us with our luggage to the check in area. To my surprise, he was the same person who brought my luggage after I have entered & examined my room. Later, I saw his welcome note with complimentary 3 sweet oranges in the table of the sun room. This indeed is a nice gesture which speaks well of this Hyatt property. I would certainly come back again with my whole family.”
