Higashiyama Niseko Village, a Ritz-Carlton Reserve, offers 5-star air-conditioned rooms with stunning mountain views. Each room is elegantly furnished with modern amenities like a flat-screen TV, minibar, and a private bathroom. Guests can unwind in comfort surrounded by luxury.
Relaxation and Recreation
Indulge in the hotel's hot spring bath, sauna, and hot tub for the ultimate relaxation experience. For adventure seekers, enjoy skiing in the picturesque surroundings of Niseko. The hotel provides the perfect blend of tranquility and excitement for a memorable stay.
Culinary Delights
Start your day with an exquisite à la carte breakfast at Higashiyama Niseko Village. The hotel's restaurant offers a gastronomic journey with a variety of delectable dishes. Immerse yourself in a culinary adventure during your stay.
Book now to experience the epitome of luxury at Higashiyama Niseko Village, a Ritz-Carlton Reserve.
✦HAPPI HIGHLIGHTS
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Exceptional service
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Convenient location
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Comfortable room with great views
At the hotel
Popular amenities
59 listed
24-hour front desk
24-hour security
Air conditioning
Bar
Cashless payment available
CCTV in common areas
Cleaning standards that are effective against Coronavirus
Concierge service
Contactless check-in/check-out
Daily housekeeping
View all amenities
Pools & wellness
Fitness/spa locker rooms
Hot tub/Jacuzzi
Massage services
Sauna
Spa/wellness center
Dining & drinks
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Wine/champagne
Fitness & outdoors
Fitness center
Fitness facilities
Rooms & comfort
Heating
Hot spring bath
Non-smoking rooms
Safety & cleanliness
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
“Great breakfast. Beds needs to improve, other than that, great.”
The Verdict: Outstanding!!
10/10
MattK663 · Family · 2026-08-07
“Summer Stay Review:
I’m compelled to writer review because I do read some polarizing reviews, some say that it is terrific, and others gave some very harsh reviews… So I took a risk and found out for myself and wanted to share my experience and, ultimately the verdict: this is an extraordinary property.
Resort: the resort is immaculate and end terrific condition. The applies to the rooms, common spaces, and the Onsen. Top notch.
Service: I spent two weeks in Japan and actually was a little disappointed with the service in general. I did notice that the Ritz did bring in a lot of international talent recently, and that actually was a very big positive because it wasn’t a pure Japanese experience, where some of the warmth really can be lacking. In particular, I found Andres from the front desk to go above and beyond, and was a terrific ambassador to the hotel. Extremely professional and well trained. Beyond him, I did find that many of the employees greeted us by name and were terrific again, top-notch, especially for Japan.
Food: the breakfast buffet was awesome. A lot of variety, great coffee service, and the ability to order off an à la carte menu was a great addition. We also had dinner and the service was terrific and the food was solid. Not the best meal on our trip but great for a resort.
Bonus: to our surprise, Wright out the back door was an amazing activity park for kids!! it pretty much made our trip, our five-year-old spent a few hours every day planning on all the rides and getting a lot of great outdoor activity.
Caution: these ‘Reserve’ properties do not follow all the same accommodations with your Marriott status… So upgrades are not the same, and make sure that you are aware of the policy.
Summary: I think a lot of Ritz’s, especially in the United States, has gone downhill… This is probably the best risk experience that I’ve ever had. Wholeheartedly recommend this resort!”
Yolande Hu terrible manger
2/10
Jet52474124401 · Family · 2026-07-09
“The most pathetic way how a manager of a Ritz-Carlton brand can treat its mariott bonvoy gold members. Mrs Yolande Hu, who is the manager of the hotel, is a very arrogant and ignorant manager. I wonder how she is even a hotel manager. She is not at all welcoming to hotel guests. Ignores the hotel guests as if they don't mean anything as clients of the hotel. The hotel check-in process is so casual that they have all junior staff working at the reception who are not aware of how to follow the process and are completely lost. There is no proper briefing by the reception staff about the room, and the manager seems least bothered about improving her staff's service. They are not very clear about their hotel policy and do not communicate transparently to you during your check in and check out process. so be very careful as the manager is least bothered about customer satisfaction.”
Terrible food
2/10
jinmich · Solo travel · 2026-07-04
“The food quality at Yukibana, their only restaurant other than the sushi restaurant, was genuinely appalling. Overpriced and very poor. The ceviche tasted worse than ones in Europe and the pasta tastes like its made with 5 dollar store bought pasta sauce with some added huge slices of vegetables. Genuinely would not recommend this hotel and the restaurants”
People make a difference
10/10
U3332SOmiguelg · Couples · 2026-06-13
“Truly enjoyed my experience at this property and what made it more special was the hospitality of the staff , in particular Genesis and Phoebe. The sushi chef and dinner was also very special, could not fault anything. With the visit being off peak, I was also lucky to have the Onsen to myself whilst it was raining.”
It was okay. It was to far away from the other hotels and you felt very isolated. There were taxis. We paid $20,000 and
5/10
Scott · family with children · 2026-04-06
“Clean, rooms were excellent”
Amazing stay and kind staff!
10/10
Erin · solo traveller · 2026-04-03
“Very kind staff and peaceful location. Property is beautiful and right on the slopes with private Reserve gondola.”
1/5 – Absolute Disaster – This is NOT a Ritz-Carlton Reserve. It’s a Luxury Fraud
2/10
karlk628 · Family · 2026-04-02
“I am a long-time Ritz-Carlton Ambassador member who has stayed at many of their finest properties around the world. Choosing the Ritz-Carlton Reserve Niseko (Higashiyama Niseko Village) for my son’s birthday was the biggest mistake I have ever made in luxury travel. This experience was not just disappointing — it was a complete and utter disgrace.
I had specifically informed the hotel in advance about my son’s birthday. Their response? A pathetic piece of cake delivered the day before (a basic cultural mistake no real luxury hotel should ever make) and **nothing** on the actual day. No card, no congratulations, no acknowledgment from any staff member. I was deeply embarrassed watching my son sit there with zero recognition on his special day.
The breakfast was equally shocking — it looked and tasted like something from a low-end 3-star hotel. Absolutely unacceptable for a property carrying the Ritz-Carlton name.
I immediately contacted my Personal Ambassador because I refused to deal with the hotel directly after this humiliation. The Ambassadors (Edward and Kit) were polite and tried to help, but the hotel itself had **multiple clear opportunities** throughout the day to make things right and show real goodwill. They chose to do nothing meaningful.
Instead, they called my wife (I refused to speak to them) and offered a simple room upgrade as “compensation” for ruining my son’s birthday and serving terrible food. That was nothing short of insulting. Later they offered a refund for unused nights, calling it a “special exception” — as if basic accountability is some kind of favor.
What disgusted me most was the **complete cowardice of the General Manager**. He never once contacted me personally. Not a phone call, not a visit to our room, not even a direct email. A true luxury leader would have taken ownership immediately. Instead, he hid behind his staff and the Marriott Ambassador team like a coward.
Because of their incompetence, Park Hyatt Niseko was already fully booked. We had no choice but to cancel the rest of our holiday and leave early. This was supposed to be a joyful family celebration. Instead, it became the single worst experience of my entire travel life.
This property does **not** deserve the Ritz-Carlton brand, and certainly not the “Reserve” title. It is trading on reputation it has not earned and clearly cannot deliver.
**Stay far away.** Save your money and your memories. This hotel is a fraud.
**1/5 – 最悪の汚点 – これはリッツ・カールトン・リザーブではありません。ラグジュアリーフラウドです。**
私は長年リッツ・カールトンのアンバサダーメンバーとして、世界中の多くの最高級プロパティに宿泊してきました。息子の誕生日を祝うために選んだリッツ・カールトン・リザーブニセコ（ヒガシヤマ ニセコ ビレッジ）は、私のラグジュアリー旅行人生で最大の過ちでした。この体験は「失望」などというレベルではなく、完全なる恥辱でした。
事前にホテルへ息子の誕生日であることをしっかり伝えていました。返ってきた対応は？前日に届いた哀れなケーキ一つだけ（西洋文化ではありえない基本的なミスで、真のラグジュアリーホテルなら絶対に犯さないはずです）。当日は一切何もなし。カードも、スタッフからの「おめでとう」も、一切の気遣いもありませんでした。息子が特別な日に何の祝福も受けられない姿を見て、私は深く恥ずかしく、情けなくなりました。
朝食も信じられないレベルでした。3つ星以下の安っぽいビジネスホテル並み。リッツ・カールトンの名を冠するホテルとは到底思えない内容でした。
この屈辱の後、私はホテルと直接話すのを拒否し、すぐにパーソナルアンバサダーに連絡しました。アンバサダー（エドワード氏とキット氏）は丁寧に対応してくれましたが、ホテル側は1日を通して**何度も誠意を見せるチャンス**がありました。それをすべて無駄にし、何の適切な対応もしてきませんでした。
代わりに妻に電話をかけてきて「部屋のアップグレード」を提案してきました。息子の誕生日を台無しにし、ひどい朝食を出したことへの「補償」として。それがあまりにも侮辱的でした。後になって未使用分の返金を持ち出しましたが、「特別な例外」と呼ぶなど、基本的な責任すら認めていない態度に怒りが込み上げました。
最も腹立たしかったのは、**ゼネラルマネージャーの完全な臆病さ**です。彼は一度も私に直接連絡してきませんでした。電話一本、部屋訪問一回、直接のメールすらありませんでした。本物のラグジュアリーホテルのリーダーなら、即座に責任を取って顔を出すはずです。しかし彼はスタッフとアンバサダーの後ろに隠れ、卑怯に振る舞いました。
彼らの無能のせいで、パークハイアットニセコも満室になっていました。私たちは仕方なく残りの滞在をキャンセルし、その日の午後にチェックアウトせざるを得ませんでした。これは家族の喜ばしい記念日のはずでした。しかし結果は、私の旅行人生で最悪の汚点となりました。
このホテルはリッツ・カールトンのブランドに値せず、「リザーブ」の称号など論外です。稼いだことのない評判にただただ寄りかかっているだけです。
**絶対に近づかないでください。**
お金と大切な思い出を無駄にしたくないなら、このホテルは避けるべきです。完全に詐欺的な存在です。”
I like the atmosphere in the hotel. The staff were lovely,friendly and always helpful.
10/10
Isara · family with children · 2026-03-31
“Food very good , room very beautiful”
extremely disappointed
2/10
yongxiang · Solo travel · 2026-02-22
“I am writing to share my feedback regarding my recent stay at Higashiyama Niseko Village, a Ritz-Carlton Reserve. Unfortunately, this stay left me extremely disappointed and fell significantly below the standards I associate with The Ritz-Carlton brand.
I am a Marriott Bonvoy Ambassador Elite member and a long-time loyal guest of The Ritz-Carlton. To date, I have stayed at 36 Ritz-Carlton properties worldwide, including 4 Ritz-Carlton Reserves. Regrettably, this was by far the weakest Ritz-Carlton experience I have encountered.
Overall Impression
The entire stay felt disorganized and unrefined, more like a newly opened property or a poorly coordinated operation rather than a luxury resort in Japan. The level of attentiveness, detail, and service culture did not reflect either Japanese hospitality standards or the Ritz-Carlton Reserve brand promise.”
