Indulge in onsite massages and complimentary wireless internet. Take advantage of the concierge services and enjoy a drink at the bar/lounge.
Dining Experiences
Explore 5 restaurants at Serena or opt for room service. Grab snacks at the coffee shops/cafes for a delightful treat.
Convenient Location
Located in the heart of Osaka, the hotel is within walking distance to Amerikamura and Dotonbori. Enjoy easy access to nearby attractions, ensuring a memorable stay.
Book your stay now for an unforgettable getaway.
✦HAPPI HIGHLIGHTS
✦
Great location
✦
Friendly staff
✦
Spacious rooms
At the hotel
Popular amenities
21 listed
24-hour front desk
Ballroom
Banquet hall
Breakfast available (surcharge)
Concierge service
Conference space
Designated smoking area
Designer stores on site
Elevator
Free WiFi
View all amenities
Pools & wellness
Wheelchair-accessible pool
Wheelchair-accessible spa
Safety & cleanliness
Multilingual staff
Getting around & access
Self parking (surcharge)
Wheelchair accessible
Guest services
Luggage storage
Tours/ticket assistance
Services & essentials
Porter/bellhop
Shared microwave
Shopping on site
Wedding services
Review in focus
308 reviews
10/ 10
The Nikko Premium Twins room is spacious and with great view of Shinsaibashi. The temperature of the room can be adjusted. The floor is quiet and privacy is ensured. The location is convenient, with a lift going down to exit 8 of the metro station. Breakfast is good with many choices.
Lap Tak · 2025-10-12
The guest experience
9.0out of 10 308 verified reviews
Loved most
Great location
Friendly staff
Spacious rooms
Easy subway access
Good dining options nearby
Worth knowing — Small room size · Scant bathroom amenities · Road noise at night
How guests scored the stay
Location9.9
Ideal location near major attractions, shopping, and public transport.
Service9.9
Staff were consistently described as friendly, professional, and helpful.
Overall Experience9.4
Overall positive experience with minor issues.
Food and Beverage8.9
Good breakfast options, though some dining options may be pricey.
Value for Money8.8
Good value considering location and service, although room size issues noted.
Cleanliness8.4
Clean and pleasant, though some comments regarding room size and amenities present.
Amenities8.4
Basic amenities provided; some reviews mentioned that improvements are needed.
Room Quality8.3
Rooms generally clean but some were considered small and lacking in amenities.
Live guest feedback
Guest reviews
Consistent
90% of 20 recent stays rated 8+
9.0308 reviews
Guest review
10/10
Lap Tak · 2025-10-12
“The Nikko Premium Twins room is spacious and with great view of Shinsaibashi. The temperature of the room can be adjusted. The floor is quiet and privacy is ensured. The location is convenient, with a lift going down to exit 8 of the metro station. Breakfast is good with many choices.”
Guest review
10/10
Mark · 2025-10-10
“Everything was perfect!”
Guest review
10/10
Bruce · family · 2025-10-10
“The staff was wonderful. ”
Guest review
10/10
Kent · 2025-10-10
“Hotel was excellent. Staff was friendly and room was very clean. Great location. Highly recommend staying here if you visit Osaka.”
Guest review
10/10
Mickey · 2025-10-10
“T”
Guest review
10/10
Thomas · family · 2025-10-09
“Great service, and the location is very close to shopping center.”
Prime location!
10/10
Gerrit · 2025-10-08
“Very good hotel. Quiet, but try to get a room away from the elevators if noises annoy you. Beautiful views the higher up are. We were on the 18th.
Location is prime. Very central and close to the subway station and a myriad of restaurants.”
Guest review
8/10
David · family · 2025-10-07
“Great location and service. Room was a bit outdated”
Guest review
10/10
Randy · partner · 2025-10-06
“Super great location for everything we wanted to do. Clean room and great staff! ”
Guest review
10/10
JUAN NING · family · 2025-10-06
“Excellent location with shoppings and foods around. Very clean room”
Guest review
8/10
Sholeh · family · 2025-10-06
“Our room had the view of the street and at nigh we could hear everything and difficult to sleep.”
Guest review
10/10
Kittiwat · family · 2025-10-05
“Great location, clean room, good front staff, close to everything. Highly recommended. ”
Guest review
6/10
Ying · partner · 2025-10-04
“Everything was good except for the room only has one AC vent, so it was very humid and stuffy. Not to mention it’s central controlled AC as there is a mall downstairs. You cannot go below 20 degrees Celsius. The sheets and pillows weren’t comfortable. Location is prime though, and subway station is directly below the building.”
Guest review
4/10
Jose Fernando · family · 2025-10-04
“The bathroom was smelly, probably due to humidity and the age of the facilities. The rooms need to be renovated now. The bathroom door was old and dirty. It is impossible to sell a room like this, it was very deceiving. The closet was dark, no light inside means no way to see what to choose to wear. The room was very tight, there was no space for opening the carry-ons, why would Nikko Hotel do this??? Far from comfortable, this was unacceptable. Will not recommend this place to anyone. ”
Guest review
10/10
Heidi · 2025-10-04
“Staff is Amazing thanks! I will keep coming back! ”
Guest review
10/10
Karen · partner · 2025-10-03
“Everything was perfect. Great customer service. Beds a little firm for me. Shower was wonderful. You can walk everywhere. ”
Guest review
10/10
Alex · 2025-10-02
“Clean room and nice staff ”
Guest review
10/10
Gouhei · 2025-10-01
“Very polite and professional staffs and sparkling clean room!”
Guest review
10/10
Yuri · 2025-09-30
“Liked everything. Even the direct access to metro is very convenient. ”
Guest review
10/10
Carlos · 2025-09-30
“Excellent customer service,staff was very helpful.”
