Hotelaholic

Tokyo

Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo, 150-8512

9.0 Wonderful3015 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Panoramic City Views

    Located in the heart of Shibuya, Cerulean Tower Tokyu Hotel offers breathtaking city views from its spacious rooms on the 19th floor and above. Enjoy the bustling metropolis right from your window.

  • Luxurious Amenities

    Indulge in the hotel's fitness center, sauna, and hot tub for a relaxing stay. Pamper yourself with a treatment at the beauty salon and make use of the 24-hour room service. The private bathrooms stocked with premium toiletries ensure a comfortable experience.

  • Culinary Delights

    With 8 restaurants on-site offering Japanese, Chinese, and French cuisine, your taste buds are in for a treat. Savor beverages at the top floor bar, Garden Lounge, and Jazz Club for a complete dining experience.

Experience luxury and convenience at Cerulean Tower Tokyu Hotel. Book your stay now for an unforgettable getaway.

HAPPI HIGHLIGHTS

  • Excellent central Shibuya location

  • Very helpful, accommodating staff

  • Clean, well-maintained rooms with great views

At the hotel

Popular amenities

67 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Babysitting/child services
  • Bar
  • Barber/beauty shop
  • Beauty Services
  • Breakfast in the room
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Massage services
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Garden

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Business center
  • Chapel/shrine
  • Daily housekeeping
  • Family rooms
  • Free WiFi
  • Key card access
  • Nightclub/DJ
  • Non-smoking throughout
  • Room service
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

3,015 reviews
10/ 10
Really enjoyed the tatami style room with Japanese style bath Japanese breakfast was delicious Staff very helpful
Nancy · extended group · 2026-10-22

The guest experience

9.0out of 10
3015 verified reviews

Loved most

  • Excellent central Shibuya location
  • Very helpful, accommodating staff
  • Clean, well-maintained rooms with great views
  • Strong amenities: pool, jacuzzi, gym, 40th-floor bar
  • Spacious, recently renovated corner rooms
  • Good breakfast and dining options (for many guests)

Worth knowing — Pricey — perceived poor value for money by several guests · Pool access rules/child-friendliness issues (denied entry in some cases) · Occasional breakfast criticism (not up to 5-star expectations for some) · Construction at Shibuya station makes navigation confusing · Isolated incident of room smell requiring room change

How guests scored the stay

  • Overall Experience9.7

    Overall impressions are very positive: outstanding location, service and room quality produce a highly satisfying stay despite isolated issues (construction wayfinding, pool policies, occasional breakfast critiques).

  • Location9.6

    Consistently praised for being in central Shibuya, steps from sights, crossing, nightlife and transport; location is a standout strength mentioned in many reviews.

  • Service9.4

    Staff are frequently described as excellent, very helpful and accommodating (including special-diet support and attentive front desk and concierge service).

  • Cleanliness9.2

    Multiple guests repeatedly mention immaculate rooms, frequent cleaning and great housekeeping; one report of a funky smell in an initial room that required a room change slightly reduced the score.

  • Room Quality9.1

    Rooms described as spacious (notably corner king), recently renovated, with great views and well laid-out design; generally immaculate and comfortable.

  • Food and Beverage8.7

    Breakfast and restaurants are praised by many as tasty and high quality, though a few guests found the breakfast underwhelming for a five-star or requested more variety (vegetables/cheese).

  • Amenities8.6

    Strong amenities (pool, jacuzzi, gym, 40th-floor bar) lauded by many, but some negative notes about pool rules/child access and occasional accessibility issues reduce the score slightly.

  • Value for Money7.7

    Several guests explicitly note prices are high or rising and question value despite luxury — this is the clearest recurring negative across reviews.

Live guest feedback

Guest reviews

Remarkably consistent

92% of 13 recent stays rated 8+

9.03015 reviews

  • Guest review

    10/10

    Nancy · extended group · 2026-10-22

    “Really enjoyed the tatami style room with Japanese style bath Japanese breakfast was delicious Staff very helpful”

  • Amazing location and hotel. My 'go to' when in Tokyo - have stayed 5 times now.

    10/10

    David · couple · 2026-10-22

  • Guest review

    9/10

    Katrin · couple · 2026-10-20

    “Superlage uns sehr nettes Personal.”

  • מומלץ בחום

    10/10

    Hagay · family with children · 2026-10-20

    “מלון יוקרתי מיקום מעולה חדרים גדולים. חוויה”

  • The perfect place 10/10

    10/10

    Linda · solo traveller · 2026-10-17

    “This hotel is stunning: the location is perfect, the room was perfect, the buffet breakfast was amazing and the staff is second to none one! This will be the ONLY hotel in Tokyo for me”

  • rahat yatak,temiz oda,güler yüzlü personel,Tokyotekrar geldiğimde başka seçenekleri değerlendiririm.

    7/10

    fatma rezan · couple · 2026-10-16

    “konum,personel”

  • Guest review

    10/10

    Lauren · couple · 2026-10-15

    “The room and staff were amazing!! I got the best sleep! Shibuya was a 8-10 min walk.”

  • I would stay here again.

    9/10

    Su Ming Elaine · couple · 2026-10-14

    “Great gym and pool. Great location. Great view from high floor facing Mt Fuji. My Cerulean room was beautifully renovated with mood ambient lighting flattering to the minimalist aesthetic. The room was immaculately made up each day. Housekeeping was superb. Coffee nespresso, loose leaf tea, free minibar beverages other than whisky, daily replenished with night turning down service with chocolate and personalised note for weather report or if you didn’t need turn down service they left a note under the door saying they came.”

  • Spacious luxurious peace in the bustle of busy central Tokyo

    9/10

    Aldred · solo traveller · 2026-10-13

    “I stayed in a superior twin room with my adult son. This is the second time I have stayed here. It is centrally located and 5min en foot to Shibuya station. The room is spacious and quiet. The view spectacular. The beds big and comfortable. Lovely linen. Comfy PJs. The kitchenette well thought through. The bathroom wonderful and functional. Quality L”occitane toiletries and plenty of other toiletry needs provided. The gym modern and well equipped. I am a regular sauna user and recommend their sauna facility, almost 90C, clean and spacious. The bar on the 40th floor fabulous, make sure you at least have a peak at night. The only thing to complain about is that it feels a bit dated, however I believe that renovations are underway. I would stay here again.”

  • תמורה טובה למחיר

    8/10

    vered · couple · 2026-10-13

    “מלון ענק מעט ישן”

  • Schönes Hotel mit Blick und super Lage für alles in Tokio.

    10/10

    Jan · family with children · 2026-10-10

    “Kingsize Betten im 29. Stock. Tolle Aussicht. Sehr sauber. Gutes Frühstück, das japansiche (wahlweise zum Buffet) können wir besonders empfehlen. Gute Lage zur U-Bahn und abends nach Shibuja. Vielleicht etwas teuer, aber weiß man ja vorher.”

  • Nice stay

    10/10

    Abdullmajeed · solo traveller · 2026-10-08

    “Everything , the location is superb”

  • Guest review

    10/10

    Rita · couple · 2026-10-07

    “Localização , quarto super confortável com amenities excelentes . Fiquei no executive floor que tem lounge com comida e bebidas, desde champanhe francês a vinhos franceses. Boas instalações e muito bom PA .”

View all guest reviews

Hotel info and reviews come from third-party sources.