Experience breathtaking views of the Tokyo skyline from the comfort of your room at The Strings by InterContinental Tokyo. Our dedicated staff are committed to providing personalized attention to make your stay truly memorable.
Convenient Location and Easy Accessibility
Located next to JR Shinagawa Shinkansen Station, our hotel offers easy access to major attractions in Tokyo. Traveling to popular areas like Shibuya and Shinjuku is a breeze with the nearby train station. Additionally, guests can conveniently reach the hotel from Narita International Airport via the Airport Limousine Bus.
Culinary Delights and Dining Options
Indulge in a culinary journey at our on-site restaurants. From authentic Chinese dishes at China Shadow Restaurant to modern Italian cuisine at Melodia, there's something to satisfy every palate. For ultimate convenience, room service is also available.
Book your stay at The Strings by InterContinental Tokyo for a luxurious and unforgettable experience.
✦HAPPI HIGHLIGHTS
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Friendly staff
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Great location
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Clean and comfortable rooms
At the hotel
Popular amenities
57 listed
24-hour front desk
24-hour security
Access to health care professionals
Accessible parking
Air conditioning
Bar
Breakfast in the room
Business center
CCTV in common areas
CCTV outside property
View all amenities
Dining & drinks
Delivered food - securely covered
Food delivered to guest room
Kid meals
Kid-friendly buffet
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Fitness center
Fitness facilities
Rooms & comfort
Heating
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Hand sanitizer in guest room and key areas
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Security alarm
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Parking garage
Guest services
Concierge service
Currency exchange
Express check-in/check-out
Fax/photocopying
Ironing service
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Services & essentials
Daily housekeeping
Designated smoking area
Face masks for guests available
Free WiFi
Key card access
Non-smoking throughout
Room service
Thermometers for guests provided by property
WiFi available
Review in focus
474 reviews
10/ 10
綺麗で親切でした。
将雄 · solo traveller · 2026-10-12
The guest experience
9.2out of 10 474 verified reviews
Loved most
Friendly staff
Great location
Clean and comfortable rooms
Excellent food
Worth knowing — High prices
How guests scored the stay
Service9.7
Staff were very friendly and helpful throughout the stay.
Location9.4
Wonderful location next to train station and near many restaurants.
Overall Experience9.4
Overall a fantastic stay with memorable moments.
Cleanliness9.2
Rooms are clean and modern.
Food and Beverage9.2
Excellent breakfast and dining experience.
Room Quality9.2
Rooms are very comfortable with great views.
Amenities8.7
Good amenities, but some noted limited exercise room.
Value for Money8.7
Prices considered high, but overall good value.
Live guest feedback
Guest reviews
Mixed experiences
82% of 17 recent stays rated 8+
9.2474 reviews
安息
10/10
将雄 · solo traveller · 2026-10-12
“綺麗で親切でした。”
Guest review
7/10
sume · solo traveller · 2026-10-08
“スタッフさんがとても親切でしたお風呂のシャワー水漏れ、”
Jedesmal angenehmer Aufenthalt
9/10
Ursula · solo traveller · 2026-09-11
“Das Hotel ist hervorragend mit guter Lage, freundlichem Personal und excellenter Küche.
Ist immer meine erste Wahl in Tokyo.”
Guest review
10/10
Alexander · family with children · 2026-09-06
“Aussergewöhnlich freundliche und zuvorkommende Mitarbeiter”
A wonderful experience
10/10
daromi06 · Business · 2026-08-26
“Exceptional service, a fantastic room and wonderful staff”
Best hotel close to Shinegawa station!
10/10
M3962WTlarsh · Business · 2026-08-22
“Wonderful place, I loved the Japanese breakfast and the location is very convenient as well.”
Guest review
7/10
Eran · extended group · 2026-08-12
“Location. New hotel . Very good”
Love everything about this hotel!
10/10
P9149KLfrancescas · Solo travel · 2026-08-09
“It's been a great stay for me, all staff was extremely attentive and helpful.
The location was excellent - 11 mins on the fast train from Haneda airport. And the station is just 3-5 min walk from hotel, with a connecting bridge. 20 mins to Yokohama and just in between Takanawa Gateway and Oimachi where the 2 newest malls are located.
The room is clean and decent. Nothing to complain. I would recommend it to all Travellers who look for comfort and peace of mind. Great value for money!”
Excellent Service and Clean Rooms
10/10
jianfengq · Family · 2026-08-03
“I stayed here for two nights and had a great experience. The staff were really friendly and welcoming, and check-in was quick and easy. The room was clean, comfortable, and had everything I needed.
The location was convenient, and breakfast was a nice bonus with plenty of options. Overall, it was a really pleasant stay, and I'd definitely come back if I'm in the area again. Highly recommend!”
Guest review
9/10
Yunwoo · solo traveller · 2026-08-02
“방 크기 적당하고, 시설이 깨끗함. 특히 욕실이 넓고 깔끔했음.”
Excellent Executive Stay with Direct Station Access and Outstanding Dining
10/10
Rkwok68 · Couples · 2026-07-28
“Booked two nights through Chase The Edit and had a great experience from start to finish. We arrived from Haneda in about 25 minutes by Uber, and the hotel’s location is excellent, with covered pedestrian access directly to Shinagawa Station.
Check-in at 3:00 p.m. was quick and seamless. Our upgraded corner king room was ready on arrival. Like many hotels in Japan, the room wasn’t huge, and it felt a bit tight with four suitcases, but it was modern, well-designed, and comfortable. The bed was excellent, the bathroom was spacious with a tub/shower combination, and the bedside lighting controls were a thoughtful touch.
The fitness center is on the small side—it appears to be converted from a couple of guest rooms—but it has enough equipment for a solid workout, including treadmills, bikes, cable machines, and free weights.
Breakfast, dining, and the executive lounge are all conveniently located on the 26th floor. The food was consistently good, and the staff throughout the hotel were friendly and efficient.
One of the best perks of booking through Chase The Edit was the $100 (¥16,400) property credit. Since the hotel doesn’t have a spa, we used it at the on-site Chinese restaurant, China Shadow. The dim sum set was excellent, and the service from Kabotera was truly exceptional—attentive, professional, and one of the highlights of our stay.
Overall, The Strings InterContinental is a polished, well-run hotel with a fantastic location, comfortable rooms, and excellent service. I’d happily stay here again and would recommend it to both business and leisure travelers.”
10/10 for the stay
10/10
luy404 · Family · 2026-07-23
“Excellent location and service! Very satisfied with the clean quiet room and very nice people around.”
“After 17 hours of flying from Alaska and train from Narita we had a smooth check-in with excellent and friendly staff and right to a perfect night’s sleep! The next morning we had breakfast at the Club lounge that was a quiet and enjoyable atmosphere with a special shout out to the Excellent staff especially Aye and Mattsura (sp)”
A Conveniently Located Oasis
10/10
WashDCReviews · Family · 2026-07-20
“My family recently stayed a few nights at the Intercontinental Strings. The hotel is located in a building next to Shinagawa Station. That makes it very easy to get to or from Haneda Airport via the subway. Shinagawa is also on the Yamanote line, which provides additional access to the rest of the city. Guests require a key card to access the elevators in the lobby that take them to the guest room floors, a nice touch. The rooms are well-appointed with closets to accommodate bags and clothes. The bathrooms have both a walk-in shower and tub. The breakfast buffet has both Japanese and western dishes.”
Excellent Hospitality
10/10
jsP8804IL · Family · 2026-07-17
“This hotel is just perfect. The staff here is very polite, professional and accommodating. On the day of the departure, we had them arrange a taxi to the airport and they even helped us with our multiple bags and escorted us to the cab when it arrived so we didn’t have to wait outside in the hot climate.
The location is very convenient. Covered walkway all the way from Shinagawa station to the hotel.
We tried the breakfast buffet and it didn’t disappoint. The menu was slightly different the next day so we got to try different dishes and they service French press coffee.
Overall, amazing experience, great location and delicious food. This hotel has it all and we would definitely stay here again!”
Excellent
10/10
Sightsee05252321126 · Couples · 2026-07-16
“Hotel was great. Staff was excellent. My wife loved the automatic sliding door by the elevator. The decor was nice.”
