Hotelaholic

Astana

The Ritz-Carlton, Astana

16 Dostyk Street, Astana, 010016

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Spa Center and Swimming Pool

    Indulge in relaxation at the spa center with rejuvenating beauty treatments and saunas, followed by a refreshing dip in the swimming pool.

  • Elegant Rooms with Panoramic Views

    Unwind in stylish rooms equipped with modern amenities, offering breathtaking views of the city skyline, ensuring a comfortable and memorable stay.

  • Convenient Location for Business and Leisure

    Located in the heart of Nur-Sultan's business center, with easy access to popular landmarks like Bayterek Monument and Nurzhol Boulevard, making it ideal for both business and leisure travelers.

Book your stay at Ritz Carlton Astana now for a luxurious and unforgettable experience!

HAPPI HIGHLIGHTS

  • Exceptional Service

  • Beautiful Rooms

At the hotel

Popular amenities

96 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Barber/beauty shop
  • Beauty Services
  • Board games/puzzles
  • Breakfast in the room
  • Breakfast takeaway containers
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hair Salon Services
  • Heated pool
  • Hot tub/Jacuzzi
  • Indoor pool
  • Manicure
  • Massage services
  • Pedicure
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Cooking class
  • Delivered food - securely covered
  • Fruits
  • Kid meals
  • Restaurant
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Outdoor furniture
  • Personal trainer
  • Sun loungers or beach chairs
  • Terrace
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Grocery deliveries
  • Key access
  • Key card access
  • Live music/performance
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • Stand-up comedy
  • Temporary art galleries
  • Themed dinner nights
  • Toilet with grab rails
  • WiFi available

Review in focus

1,255 reviews
6/ 10
Отличный отель,Место расположения, персонал и конечно завтрак.
Valeriy Kuzmin · family with children · 2026-10-20

The guest experience

9.4out of 10
1255 verified reviews

Loved most

  • Exceptional Service
  • Beautiful Rooms

Worth knowing — Breakfast could be improved · Temperature issues in the room

How guests scored the stay

  • Service9.9

    Service was highlighted as exceptional, with several mentions of staff going above and beyond.

  • Overall Experience9.7

    Overall, guests had an exceptional experience marked by hospitality and comfort.

  • Amenities9.6

    Amenities such as the pool and bar were well-received but minor issues with safety protocols were noted.

  • Room Quality9.4

    Rooms were described as beautiful and well-equipped.

  • Location9.3

    The location was praised, offering easy access and great views.

  • Cleanliness9.3

    Guests noted a very clean environment throughout their stay.

  • Food and Beverage9.3

    Food quality and variety were highly praised, but breakfast could be improved.

  • Value for Money8.7

    Some guests felt the price was justified by the experience, while others found it slightly high.

Live guest feedback

Guest reviews

Consistent

71% of 7 recent stays rated 8+

9.41255 reviews
  • Guest review

    6/10

    Valeriy Kuzmin · family with children · 2026-10-20

    “Отличный отель,Место расположения, персонал и конечно завтрак.”

  • Guest review

    6/10

    Andrei · extended group · 2026-10-08

    “сам отель прекрасен, там уже не первый раз, расположение, номера, все тут хорошо”

  • Guest review

    10/10

    Oleg · extended group · 2026-10-07

    “Всем было очень хорошо”

  • Nice place Good location Good facility recommned

    8/10

    Diana · couple · 2026-09-14

    “Great”

  • Guest review

    10/10

    Марина · couple · 2026-09-14

    “Наш визит по особому случаю прошел великолепно благодаря вниманию отеля к деталям. Персонал проявил потрясающий персональный подход, подготовив приятные ситуативные комплименты и эксклюзивные бонусы на услуги. Работа портье и общее обслуживание заслуживают высшей оценки за безупречную оперативность и галантность.”

  • Une magnifique dernière étape au Kazakhstan, que nous quittons avec des souvenirs plein la tête et l

    10/10

    Jerome · couple · 2026-09-07

    “Dès notre arrivée, nous avons adoré cet hôtel. L’équipe est d’une gentillesse remarquable, toujours un sourire, un petit mot ou une attention qui fait vraiment la différence. Nous avons terminé notre découverte du Kazakhstan par cet établissement et nous n’aurions pas pu rêver d’une plus belle façon de conclure notre voyage. L’emplacement est idéal, le petit-déjeuner vraiment remarquable et l’espace piscine et spa est un vrai bonheur après une journée de marche, de visites et de shopping. Nous avons apprécié chaque moment passé ici, et tout particulièrement les petites attentions et les mots laissés par l’équipe. Nous avons adoré découvrir le Kazakhstan et, au moment de repartir, nous quittons cet hôtel et ce magnifique pays le cœur un peu lourd. Une très belle expérience humaine autant qu’hôtelière. Nous reviendrons avec grand plaisir et recommandons cette adresse sans aucune hésitation !”

  • Maginifico

    10/10

    maria · family with children · 2026-09-06

    “Tutto. Servizi ottimi , struttura moderna ed efficiente , personale disponibilissimo e molto cordiale.”

View all guest reviews

Hotel info and reviews come from third-party sources.