Fairmont The Norfolk is a luxurious retreat nestled in tropical gardens, offering elegantly decorated rooms and spacious suites with modern amenities and garden views.
Dining Variety and Wellness
Indulge in a culinary journey at 6 restaurants including a modern American steak house, a wine bar, and a poolside eatery. Unwind at the fitness centre with sauna, heated outdoor pool, and pampering massage facilities.
Convenience and Cultural Exploration
Enjoy free WiFi, shopping tours, and cultural excursions arranged by the 24-hour front desk. Immerse yourself in Kenyan history at the nearby National Museums or opt for a shuttle to explore Nairobi or catch a flight from Jomo Kenyatta International Airport.
Book now for an unforgettable stay at Fairmont The Norfolk!
✦HAPPI HIGHLIGHTS
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Friendly staff
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Excellent location
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Fabulous food
At the hotel
Popular amenities
106 listed
24-hour front desk
24-hour security
Access to health care professionals
Accessible parking
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
ATM/cash machine on site
View all amenities
Pools & wellness
Fitness/spa locker rooms
Massage services
Outdoor pool
Pool bar
Sauna
Spa/wellness center
Steam room
Swimming pool
Dining & drinks
Bar
Breakfast in the room
Breakfast takeaway containers
Coffee Shop on site
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Kid-friendly buffet
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Fitness center
Fitness classes
Fitness facilities
Garden
Golf course
Outdoor furniture
Personal trainer
Sun loungers or beach chairs
Terrace
Rooms & comfort
CCTV in common areas
CCTV outside property
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Free Parking
Lift / Elevator
Parking
Shuttle service
Shuttle service (additional charge)
Valet parking
Guest services
Babysitting/child services
Concierge service
Currency exchange
Fax/photocopying
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Tour desk
Tour/class on local culture
Services & essentials
Board games/puzzles
Business center
Car hire
Cashless payment available
Daily housekeeping
Designated smoking area
Evening entertainment
Face masks for guests available
Family rooms
Free WiFi
Game drives
Happy hour
Key access
Key card access
Live music/performance
Minimarket on site
Non-smoking throughout
Packed lunches
Room service
Sun umbrellas
Temporary art galleries
Themed dinner nights
Thermometers for guests provided by property
WiFi available
Review in focus
447 reviews
8/ 10
The location and the building itself were nice. Nice atmosphere in common areas. Nice manicured garden. They had a coffee table book about the building and the people that lived there, I spent good time going through it, would have bought one if they had for sale.
Dirce · couple · 2026-10-14
The guest experience
8.8out of 10 447 verified reviews
Loved most
Friendly staff
Excellent location
Fabulous food
Worth knowing — Rooms need upgrading · Lighting in bedrooms is insufficient
How guests scored the stay
Service9.7
Staff are friendly and attentive, outstanding service experiences mentioned.
Location9.2
Located in the heart of Nairobi, excellent accessibility.
A wonderful experience with traditional hospitality.
Value for Money8.6
Standard quality for this hotel tier.
Amenities8.2
Historic hotel with great grounds; amenities described as current.
Room Quality8.2
Comfortable and spacious rooms; some need TLC and an upgrade.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 18 recent stays rated 8+
8.8447 reviews
Guest review
8/10
Dirce · couple · 2026-10-14
“The location and the building itself were nice. Nice atmosphere in common areas. Nice manicured garden. They had a coffee table book about the building and the people that lived there, I spent good time going through it, would have bought one if they had for sale.”
Guest review
10/10
Diogo · couple · 2026-09-19
“Não tenho palavras suficientes para descrever o quão extraordinário foi este hotel! Depois de 8 dias intensos de safari, chegámos exaustos e este lugar foi simplesmente o paraíso perfeito para recarregar energias antes da praia. A equipa foi surpreendentemente generosa ao guardar as nossas malas de uma semana para a outra, sem qualquer problema um gesto que nos poupou imensa dor de cabeça e que mostra um nível de serviço verdadeiramente excecional. O conforto dos quartos foi simplesmente perfeito, exatamente o que precisávamos depois de tantos dias em tendas e estradas de terra batida. Cada detalhe foi pensado ao milímetro, cada membro do staff foi incansável em garantir que tínhamos tudo o que precisávamos. Sem dúvida uma das melhores experiências de hospitalidade que já tivemos recomendo de olhos fechados a qualquer viajante que procure o equilíbrio perfeito entre aventura e conforto absoluto!”
The Norfolk is simply exquisite!
10/10
Chalice · couple · 2026-09-16
“Everything about Th Fairmont N4orfolk Hotel is exceptional. When you enter the hotel it is like stepping into a different time poeriod, a time of cullture, leisure, a3nd sophistication. There is a very close attention to detail that makes every experience at the hotel special.”
A comfortable and warm welcome to Nairobi.
9/10
Elizabeth · couple · 2026-09-12
“Lovely staff, very warm welcome, excellent breakfast, peaceful grounds.”
Excellent sejour
9/10
Francoise · family with children · 2026-09-07
“Petit déjeuner parfait !”
Outstanding service
10/10
Roberts · couple · 2026-09-05
“Clean and ordered”
A delightful experience
10/10
Navraj · family with children · 2026-08-30
“The Norfolk is a genuine oasis in the heart of Nairobi. Despite being in a busy city, the hotel feels calm and secluded, centred around a beautiful courtyard and gardens that provide a welcome retreat from the bustle outside. The facilities are excellent, particularly the gym and pool, which were both well maintained and a pleasure to use. What really stood out, however, was the warmth and professionalism of the staff. An elegant hotel with real character, exceptional hospitality, and a wonderfully relaxing atmosphere. I would be delighted to return.”
Excellent séjour.
9/10
francoise · family with children · 2026-08-18
“Très bel environnement,
Grand confort et personnel charmant.
Il manque un restaurant en plus pour varier les. Noix.”
Guest review
9/10
FRANCESCA · couple · 2026-08-17
“Bellissima, coloniale. Primo hotel di nairobi tenuto molto bene”
Excellent stay at the Norfolk.
9/10
Mercer · family with children · 2026-08-10
“The beautiful gardens and history of the hotel”
A wonderful stay in the heart of Nairobi!
8/10
Antonia · couple · 2026-07-19
“This historic hotel, dating back to 1904, has a unique charm and a magnificent garden filled with exotic flowers and beautiful trees, creating a peaceful oasis in the city. The rooms are spacious and comfortable, each with a lovely terrace. While the décor is not the most modern, it adds to the hotel’s authentic character. The fitness center is excellent, the breakfast is superb with a great selection, and the service is truly exceptional. A perfect choice for anyone looking for charm, comfort, and outstanding hospitality.”
Best bar in Nairobi!
10/10
GustavioB · Friends getaway · 2026-07-17
“Cincin Bar is an awesome hotel bar. Gloria is an excellent bartender mixing beautiful drinks. Samuel made the experience great. Thank you!!!”
What a team!
10/10
raphalable · Couples · 2026-07-09
“Everyone at reception was incredibly friendly and professional. Joseph made our stay unforgettable by arranging an upgrade, decorating our room and organising a surprise for us at the restaurant during our stay. All this was to celebrate my girlfriend’s birthday. No other hotel in Nairobi has a team like this, and I’ve stayed at almost all of them.”
Oasis of luxury in the heart of Nairobi
10/10
Scenic25853147919 · Family · 2026-07-09
“Wonderful peaceful hotel in centre of Nairobi. Rooms were large and luxorious. Great service throughout with all staff being incredibly welcoming and couldn’t do enough for us. The facilities were fabulous; whether lounging in the cincin bar, exercising in the pool and health suite or eating in either of the restaurants. Would definitely recommend and would actively seek out this hotel when in Nairobi.”
Best stay in Nairobi
10/10
Noelleshibby · Couples · 2026-07-07
“Our stay at Fairmont Norfolk was the perfect start to our Kenya adventure. The team made my husband’s birthday so special with the sweetest surprise, a beautifully decorated room with towel animals, rose petals, and a birthday message waiting for us when we arrived and a slice of chocolate bday cake🥹
The property is beautiful, peaceful, and felt incredibly safe, and every staff member made us feel genuinely welcome from the moment we arrived. The hospitality was exceptional, and we couldn’t have asked for a better stay. We highly recommend Fairmont Norfolk to anyone visiting Nairobi!”
Wonderful short stay in Nairobi
10/10
SuziAdelaide · Friends getaway · 2026-07-06
“My friend and I stayed 2 nights at this is beautiful hotel before going on safari. The gardens are lovely and the rooms very comfortable and spacious. The staff were all exceptional, - friendly, welcoming, great service and made us feel at home. We enjoyed the breakfast on the first morning, and as we were leaving early on the second day for an early flight from Wilson Airport to Amboseli, the staff provided us with breakfast packs to have at the airport. A very enjoyable stay and highly recommended.”
Beautiful Hotel
10/10
pjpuddle · Couples · 2026-07-02
“We spent two nights at the Fairmont Norfolk recently and absolutely loved it. The hotel itself is beautiful with lovely gardens. I loved all the different birds in the gardens each day.
Service was impeccable as well as friendly and helpful. There is tight security on entry to the hotel, and it feels a safe, tranquil oasis to rest.
We ate breakfast each day, a lovely choice of breakfast items, my husband loved the fresh made omelettes. We also had lunch and dinner in, and again, both were lovely meals. A service charge was added.
I highly recommend the Fairmont Norfolk, it does everything right and it was a wonderful welcome to Kenya.”
Excellent Hospitality and a Memorable Stay
10/10
flozyr · Family · 2026-06-26
“My sister and I recently enjoyed a wonderful bed and breakfast stay at Fairmont Norfolk Nairobi, and it exceeded our expectations.
From the moment we arrived, Christine at reception welcomed us with genuine warmth and made our check-in smooth and pleasant. At the restaurant, Lea from the Food & Beverage team was simply exceptional. She was fun, cheerful, and her amazing laugh made every visit enjoyable. She consistently checked on us to ensure we had everything we needed, making us feel truly valued as guests.
Elizabeth also deserves special recognition for her warm smile and kindness, which added a personal touch to our experience.
The service, hospitality, and attention to detail from the team made our stay unforgettable. Thank you to everyone at Fairmont Norfolk Nairobi for making us feel so welcome. We can't wait to visit again and would highly recommend this beautiful hotel to anyone visiting Nairobi.”
