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Nairobi

Gem Forest Hotel Nairobi - MGallery Collection

Limuru Road, Nairobi, 621

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities

    Explore our outdoor swimming pool, fitness centre, terrace, and bar - perfect for relaxation and entertainment during your stay.

  • Comfortable Accommodations

    Enjoy rooms equipped with air conditioning, private bathrooms, and safety deposit boxes for a worry-free experience.

  • Culinary Delights

    Indulge in a variety of dining options at our restaurant, offering French, Greek, and Indian cuisine with special dietary requests catered to.

Experience true luxury and comfort at Gem Forest Hotel Nairobi - MGallery Collection. Book your stay now to create unforgettable memories.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Nice design

  • Good dining options

At the hotel

Popular amenities

112 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Bar
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Beauty Services
  • Fence around pool
  • Fitness/spa locker rooms
  • Hair Salon Services
  • Heated pool
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Pool bar
  • Pool with view
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Breakfast in the room
  • Breakfast takeaway containers
  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Hiking
  • Personal trainer
  • Sun loungers or beach chairs
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour/class on local culture

Services & essentials

  • Bowling
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Evening entertainment
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Game drives
  • Happy hour
  • Higher level toilet
  • Horse riding
  • Key card access
  • Live music/performance
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Strollers
  • Sun umbrellas
  • Themed dinner nights
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • WiFi available

Review in focus

129 reviews
4/ 10
The location
Yazan · solo traveller · 2026-10-09

The guest experience

8.8out of 10
129 verified reviews

Loved most

  • Friendly staff
  • Nice design
  • Good dining options
  • Safe location

Worth knowing — Slow restaurant service · Dirty pool · Some rooms too small

How guests scored the stay

  • Service9.6

    Staff very friendly and attentive.

  • Location9.6

    Nice location, safe with walking distance to stores.

  • Overall Experience9.6

    Most reviews were very positive, enjoyed the stay.

  • Amenities9.1

    Modern facilities and good dining options.

  • Value for Money8.6

    Generally good value, but some complained about food prices.

  • Cleanliness8.1

    Room viewed a wall; pool was closed and filthy.

  • Room Quality8.1

    Some rooms too small and one had a poor view.

  • Food and Beverage8.1

    Food was average and expensive.

Live guest feedback

Guest reviews

Consistent

92% of 13 recent stays rated 8+

8.8129 reviews
  • Not the best..

    4/10

    Yazan · solo traveller · 2026-10-09

    “The location”

  • I celebrated my birthday here and it was perfect! They decorated my room, surprised me with chocolates and cake, and eve

    10/10

    mbvundula · solo traveller · 2026-10-07

    “Beautiful and Clean rooms, complementary Sauna and steam room was amazing🫠”

  • Très agréable

    10/10

    valerie · couple · 2026-09-18

    “L’hôtel est très agréable avec une jolie piscine extérieur Le petit déjeuner est incroyable La chambre avec terrasse est spacieuse avec une jolie décoration Le personnel est accueillant”

  • Excellent good. Breakfast

    8/10

    Yvonne Pearl · solo traveller · 2026-09-18

    “Everything. Gem forest is one of the best hotels I’ve ever stayed. From staff to good breakfast. Responsive customer service manager”

  • Guest review

    8/10

    Jana · extended group · 2026-09-13

    “I really loved the whole breakfast experience. If you are a person like me - that enjoys mornings the most in the hotel - I am sure this one will be up to your expectations. Enchanté bistro that serves breakfast is very beautiful, the variety of food was satisfactory for me, it was all delicious and safe (I didn´t have any stomach issues). And as it´s always about the people - I really loved the staff serving me during breakfast. There were two super nice girls (I wish I remembered names) that were so sweet, always smiled and were very helpful. Generally, staff was really nice. I liked my room as well, it was clean, spacious and aesthetic. There were many towels, fresh water, a selection of teas and coffee. The TV was working well, I was able to watch Netflix.”

  • Our stay was very comfortable and would love to go back.

    10/10

    Ashvin · couple · 2026-09-12

    “It was a very clean and tidy hotel and the deco of the hotel was just like its name Gem. We had a very comfortable stay and the staff were extremely polite and friendly. Their Spa was excellent. It was walking distance to Village Market and Gigiri Courtyard which was great. The security at the hotel was very good and thorough.”

  • Guest review

    10/10

    shirah · extended group · 2026-08-27

    “The beautiful decor, boutique style. Exceptional service”

  • Beautiful design hotel that offers a serene escape in busy Nairobi

    9/10

    Oliver · couple · 2026-08-19

    “Beautiful property with really interesting design and very comfortable beds. We mentioned upon booking that it was our honeymoon and the staff made it so special for us - we were upgraded to the suite and had surprises in our room. The hotel itself was stunning and we made use of the bar and pool while we stayed. We enjoyed dinner at the Troy restaurant. Lovely selection of toiletries and best shower we’ve ever been in.”

  • Amazing

    10/10

    Hayley · couple · 2026-08-19

    “Staff were really friendly, went above and beyond by even contacting beforehand to check for preferences, if we needed transport etc”

  • Wonderful experience! Would 1000% recommend.

    10/10

    Rhiannon · couple · 2026-08-14

    “Everything! It was safe, luxurious and the staff were amazing! The food was beautiful but it was pricy. There’s a shop round the corner.”

  • Superbe hôtel

    10/10

    Ludivine · solo traveller · 2026-07-15

    “La décoration, la gentillesse du personnel”

  • Perfect

    9/10

    Wim · extended group · 2026-07-14

    “Proper en gezellig”

  • Guest review

    10/10

    Lu · solo traveller · 2026-06-22

    “Excellent service, love to return soon 😀”

View all guest reviews

Hotel info and reviews come from third-party sources.