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Nairobi

Mercure Nairobi Upper Hill

Kenya Road Off Kilimanjaro Avenue, Nairobi, 00000

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities

    Enjoy top-notch amenities including complimentary wireless internet, concierge services, and 24-hour room service. Indulge in delectable meals at Baraka Restaurant or unwind at the bar/lounge.

  • Convenient Facilities

    Benefit from wired internet access, limo/town car service, and conference spaces for your events. Take advantage of the roundtrip airport shuttle and free self-parking, ensuring a stress-free stay.

  • Prime Location

    Explore nearby attractions such as Uhuru Park and Nairobi Hospital, with the Nairobi National Park a short drive away. Experience comfort and convenience at Mercure Nairobi Upper Hill.

Book your stay at Mercure Nairobi Upper Hill now.

HAPPI HIGHLIGHTS

  • Value for Money

At the hotel

Popular amenities

63 listed
  • 24-hour front desk
  • Accessible airport shuttle
  • Accessible shuttle
  • Airport transportation - pickup (surcharge)
  • At least 80% of all lighting comes from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable/compostable stirrers
  • Breakfast available (surcharge)
  • Bulk dispenser for toiletries
View all amenities

Pools & wellness

  • Swimming pool
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa

Dining & drinks

  • Comprehensive food waste policy
  • Locally-sourced food on site (80% or more)
  • Organic food
  • Reusable tableware only
  • Snack bar/deli
  • Vegetarian breakfast available

Fitness & outdoors

  • Comprehensive recycling policy
  • Golfing nearby
  • Recycling
  • Vegetable garden

Rooms & comfort

  • Change of towels (on request)

Safety & cleanliness

  • Eco-friendly cleaning products provided
  • Smoke-free property

Getting around & access

  • Elevator
  • Free self parking
  • No accessible airport shuttle
  • No accessible shuttle
  • Wheelchair accessible
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking

Guest services

  • Concierge service
  • Locally-owned & organized tours & activities
  • Luggage storage
  • Meeting rooms
  • Safe-deposit box at front desk
  • Tours/ticket assistance

Services & essentials

  • Change of bed sheets (on request)
  • Conference space
  • Coworking spaces
  • Eco-friendly toiletries
  • Energy-saving switches
  • Free WiFi
  • Gift shops or newsstand
  • Guest education on local ecosystems and culture
  • Housekeeping on request
  • Humane animal treatment
  • LED light bulbs
  • Limo or town car service available
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • No single-use plastic water bottles
  • Porter/bellhop
  • Reusable cups only
  • Showcase for local artists
  • Sustainability/community reinvestment (10% revenue or more)
  • Tile flooring in public areas
  • Vegan menu options available
  • Vegetarian menu options available
  • Water-efficient showers only

Review in focus

77 reviews
10/ 10
I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works.
Jayne · 2025-08-08

The guest experience

8.6out of 10
77 verified reviews

Loved most

  • Value for Money

How guests scored the stay

  • Value for Money9.0

    It was great.

  • Location8.7

    Standard quality for this hotel tier.

  • Service8.7

    Standard quality for this hotel tier.

  • Cleanliness8.5

    Standard quality for this hotel tier.

  • Food and Beverage8.5

    Standard quality for this hotel tier.

  • Amenities8.5

    Standard quality for this hotel tier.

  • Overall Experience8.5

    Standard quality for this hotel tier.

  • Room Quality8.5

    Standard quality for this hotel tier.

Live guest feedback

Guest reviews

Mixed experiences

65% of 20 recent stays rated 8+

8.677 reviews
  • Guest review

    10/10

    Jayne · 2025-08-08

    “I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works.”

  • Value for money

    10/10

    Iman · 2025-07-18

    “It was great. ”

  • Guest review

    6/10

    richard · 2024-12-02

    “Its ok ”

  • Guest review

    8/10

    Susan · 2024-06-28

    “Good facilities for a work trip. Staff very kind and helpful. ”

  • Guest review

    10/10

    Eugène · 2024-03-27

    “Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..”

  • Guest review

    10/10

    Silvia · friends · 2023-09-04

    “Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable. ”

  • Guest review

    8/10

    EDWARD · 2022-07-30

    “Convenience for business ”

  • Guest review

    8/10

    Kyss · family · 2022-07-24

    “Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc. ”

  • Great service, hard beds

    8/10

    Perry · 2022-07-09

    “Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full. ”

  • Not to the Crown Plaza level expected

    4/10

    Ranjit · 2022-06-20

    “Old Hotel and needs some serious renovation”

  • Not a Happy Stay

    4/10

    Harvey · 2020-12-07

    “Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned. ”

  • Highly recommended

    10/10

    Harvey · 2020-11-24

    “Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break. ”

  • Guest review

    10/10

    Abdulkadir · 2020-08-18

    “Great people very friendly ”

  • Guest review

    2/10

    Verified traveler · self · 2020-01-13

    “I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers”

  • Club lounge in Nairobi - staffer most miserable

    8/10

    PETER · 2019-10-21

    “Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable. ”

  • Nairobi stay - July 2019

    6/10

    Michael · 2019-07-11

    “The bed was sagging and the TV channels were cutting off”

  • Guest review

    4/10

    CN · 2019-03-25

    “Air condition not working in my room. Planned for a isolated weekend”

  • Guest review

    10/10

    Tracey · 2018-09-16

    “Beds hard. Buffer only a 5 out of 10. Staff are very good.”

  • Great experience

    10/10

    Verified traveler · 2018-09-03

    “Everything great, the room was a tab small considering the price, but we spent the days outside. Great staff, very professional and courteous. breakfast was outstanding.”

  • Guest review

    4/10

    Mazen · 2018-08-28

    “cockroaches in the room. I addressed it with duty manager and he simply apologized!”

View all guest reviews

Hotel info and reviews come from third-party sources.