HAPPI EXPERIENCE
The stay, in detail
Luxurious Accommodation
Indulge in the elegant and spacious rooms at Nairobi Serena Hotel, adorned with warm colors and equipped with modern amenities for a comfortable stay.
Relaxation and Recreation
Unwind by the outdoor pool surrounded by swaying palm trees or pamper yourself at the on-site spa and fitness center, offering a rejuvenating experience for guests.
Fine Dining and Entertainment
Savor exquisite dishes at the fine-dining restaurant, sip on handcrafted cocktails at the Aksum Bar, or enjoy a variety of snacks at the poolside bar for a culinary journey.
Experience luxury and comfort at Nairobi Serena Hotel - book now for an unforgettable stay!
HAPPI HIGHLIGHTS
Excellent service
Great location
Clean and spacious rooms
At the hotel
Popular amenities
- 24-hour front desk
- 24-hour security
- Air conditioning
- Airport shuttle
- Airport shuttle (additional charge)
- Babysitting/child services
- Bar
- Barber/beauty shop
- Breakfast in the room
- Breakfast takeaway containers
View all amenities
Pools & wellness
- Kids' pool
- Massage services
- Outdoor pool
- Sauna
- Spa/wellness center
- Swimming pool
Dining & drinks
- Coffee Shop on site
- Delivered food - securely covered
- Food delivered to guest room
- Kid meals
- Kid-friendly buffet
- Physical distancing in dining areas
- Restaurant
- Sanitized tableware & silverware
- Snack bar
- Wine/champagne
Fitness & outdoors
- Fitness center
- Fitness facilities
- Garden
- Outdoor fireplace
- Outdoor furniture
- Sun loungers or beach chairs
- Terrace
Rooms & comfort
- CCTV in common areas
- CCTV outside property
- Emergency cord in bathroom
- Lower bathroom sink
- Non-smoking rooms
- Soundproof rooms
Safety & cleanliness
- Cleaning standards that are effective against Coronavirus
- Dry cleaning
- Fire extinguishers
- First aid kit available
- Guest rooms disinfected between stays
- Hand sanitizer in guest room and key areas
- Physical distancing rules followed
- Process in place to check health of guests
- Safety deposit box
- Screens / Barriers between staff and guests for safety
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Staff adhere to local safety protocols
Getting around & access
- Facilities for disabled guests
- Free Parking
- Lift / Elevator
- Parking
- Private parking
- Shuttle service
- Shuttle service (additional charge)
- Wheelchair accessible
Guest services
- Children's playground
- Concierge service
- Currency exchange
- Express check-in/check-out
- Fax/photocopying
- Invoice provided
- Ironing service
- Laundry
- Laundry washed per local authority guidelines
- Lockers
- Luggage storage
- Meeting/banquet facilities
- Tour desk
Services & essentials
- Business center
- Car hire
- Cashless payment available
- Daily housekeeping
- Designated smoking area
- Face masks for guests available
- Free WiFi
- Key card access
- Non-smoking throughout
- Packed lunches
- Room service
- Sun umbrellas
- Toilet with grab rails
- WiFi available
Review in focus
581 reviews
10/ 10
Restaurants and pool. Common areas are nice. Staff friendly and helpful. Late checkout and airport transfers included. Great massage in spa