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Nairobi

Novotel Nairobi Westlands

Lower Kabete Road Westlands, Nairobi

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities

    Novotel Nairobi Westlands offers an outdoor swimming pool, fitness centre, and terrace for guests to relax and unwind during their stay.

  • Family-Friendly Services

    With a kids' club and room service available, families can enjoy a comfortable and convenient stay at this 4-star hotel.

  • Culinary Delights

    Guests can indulge in a variety of dining options including Indian, Italian, and local cuisine at the hotel's restaurant. Special dietary requests are also accommodated.

To experience luxury, comfort, and delicious dining options in Nairobi, book your stay at Novotel Nairobi Westlands now.

HAPPI HIGHLIGHTS

  • Friendly Staff

  • Modern Rooms

At the hotel

Popular amenities

94 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Babysitting/child services
  • Bar
  • Barber/beauty shop
  • Beauty Services
  • Breakfast in the room
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hair Salon Services
  • Heated pool
  • Kids' pool
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Pool bar
  • Rooftop pool
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Kid meals
  • Restaurant
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • Emergency cord in bathroom
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Happy hour
  • Higher level toilet
  • Key access
  • Key card access
  • Non-smoking throughout
  • Room service
  • Sun umbrellas
  • Themed dinner nights
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • Visual aids: Braille
  • WiFi available

Review in focus

333 reviews
5/ 10
Staff were really nice and restaurant trunks and tandoor was excellent the chef was personally checking on costumers and the waitress Pauline who served me on three evenings was really kind and nice and accommodating
Ravi · solo traveller · 2026-10-16

The guest experience

8.9out of 10
333 verified reviews

Loved most

  • Friendly Staff
  • Modern Rooms

Worth knowing — Food Temperature Issues · Noise from Nearby Activities

How guests scored the stay

  • Service9.7

    Staff are consistently mentioned as friendly and helpful, enhancing the overall experience.

  • Location9.2

    Conveniently located with positive remarks regarding situational advantages.

  • Overall Experience9.2

    Most reviews express a high level of satisfaction and recommend the hotel.

  • Room Quality8.9

    Modern rooms with good space and comfort, although some complaints about noise.

  • Cleanliness8.7

    Generally clean with a few mentions of issues with food temperature affecting perception.

  • Amenities8.7

    Amenities generally meet expectations with a well-maintained modern hotel environment.

  • Value for Money8.7

    Value is seen as good, especially with the quality of the rooms and services.

  • Food and Beverage8.2

    Food received mixed reviews, with some complaints about temperature and preparation.

Live guest feedback

Guest reviews

Consistent

86% of 14 recent stays rated 8+

8.9333 reviews
  • Won’t recommend to anyone unless you want to get food poisoning

    5/10

    Ravi · solo traveller · 2026-10-16

    “Staff were really nice and restaurant trunks and tandoor was excellent the chef was personally checking on costumers and the waitress Pauline who served me on three evenings was really kind and nice and accommodating”

  • Guest review

    8/10

    Oluwatofolafun · couple · 2026-10-11

    “Proximity”

  • Everything was good

    10/10

    Ramatoulaye · solo traveller · 2026-10-09

    “Everything”

  • Overall, the hotel has good potential and some excellent staff members, especially Lan, whom we sincerely thank for his

    9/10

    Bekzod · couple · 2026-09-11

    “We stayed at Novotel Nairobi Westlands for two nights during our Africa safari trip. On the positive side, the staff were generally very polite, welcoming, and helpful. A special thank you to Lan, who assisted us with our arrival and departure. He was extremely helpful, friendly, and professional, and his excellent attitude made a very positive impression on us.”

  • Guest review

    10/10

    Tracy · solo traveller · 2026-09-09

    “Everything”

  • Guest review

    10/10

    Tracy · solo traveller · 2026-09-09

    “Everything”

  • Very nice hotel for a staycation

    9/10

    Kirimi · solo traveller · 2026-09-01

    “Beautiful and very clean”

  • SUPER à l'exception de Booking avec des différences notables dans les écrans affichées et la non rép

    9/10

    Didier · couple · 2026-08-26

    “Parfait, à part la lampe à droite du lit : trop basse”

  • Soggiorno perfetto

    10/10

    Marcello · couple · 2026-08-20

    “Ambiente elegante ed accogliente, personale fantastico. Un grazie di cuore a Steve che ci ha accolto in maniera spettacolare. Il mio Hotel a Nairobi. Consigliatissimo.”

  • Very good

    8/10

    Charmian · family with children · 2026-08-19

    “Great sized rooms with very comfy beds and clean bathroom”

  • modern, clean stay in Nairobi

    8/10

    Loren · couple · 2026-08-15

    “Tourists in Africa on safari tend to avoid Nairobi. It’s worth a couple of nights there to spend a day in Nairobi, visit the museums, etc. This is perfectly modern cosmopolitan hotel, clean and in a good location and good security. We skipped the buffet breakfast and walked 5-10 minutes to the nearby mall where there were a couple good cafe choices with full kitchen breakfasts and good pastries.”

  • Thoroughly underwhelming rooms offset by smiling staff. Still not enough to return.

    6/10

    Ronil · family with children · 2026-08-13

    “Staff very pleasant and helpful”

  • Amazing staff, great location, shame about rooms.

    8/10

    Ronil · family with children · 2026-08-13

    “Staff amazing. Especially chefs who looked after us so well. Chef Ganesh and Chef Tony particularly.”

  • Heel mooi hotel met vriendelijk personeel.

    8/10

    Rens · family with children · 2026-08-12

    “Personeel is erg vriendelijk en behulpzaam.”

View all guest reviews

Hotel info and reviews come from third-party sources.