Hotelaholic

Nairobi

Pullman Nairobi Upper Hill

Kenya Road Upper Hill, Nairobi, 100

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Experience 5-star comfort with air-conditioned rooms, flat-screen TVs, and free WiFi. Enjoy a relaxing stay with premium amenities and personalized service.

  • Dining and Entertainment

    Indulge in a delicious buffet or continental breakfast at the on-site restaurant. Unwind with a drink at the bar or socialize in the shared lounge for a memorable evening.

  • Convenient Location

    Located near key attractions like the Kenyatta International Conference Centre and Nairobi National Museum, explore the city effortlessly while enjoying the convenience of airport transfers.

Book your stay at Pullman Nairobi Upper Hill for an unforgettable experience.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Good location

  • Clean rooms

At the hotel

Popular amenities

96 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Auditory guidance
View all amenities

Pools & wellness

  • Indoor pool
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness classes
  • Fitness facilities
  • Golf course
  • Kids' outdoor play equipment
  • Mini golf
  • Outdoor furniture
  • Personal trainer
  • Sun loungers or beach chairs
  • Tennis court

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk
  • Tour/class on local culture

Services & essentials

  • Board games/puzzles
  • Bowling
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Family rooms
  • Free WiFi
  • Game drives
  • Higher level toilet
  • Key card access
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Toilet with grab rails
  • Visual aids: Braille
  • WiFi available

Review in focus

72 reviews
8/ 10
Mecanismos de Segurança, tranquilidade e ambiente calmo
Alexandre · extended group · 2026-10-12

The guest experience

8.2out of 10
72 verified reviews

Loved most

  • Friendly staff
  • Good location
  • Clean rooms

Worth knowing — High food prices · Limited vegetarian options · Breakfast needs improvement

How guests scored the stay

  • Location8.8

    Wonderful location in a very beautiful area.

  • Amenities8.4

    Gym facilities and steam room were good.

  • Service8.4

    Staff were very warm and prompt in their response.

  • Overall Experience8.4

    An unforgettable experience, with staff that made the stay memorable.

  • Room Quality8.2

    Rooms were good and comfortable.

  • Cleanliness8.2

    Rooms were clean and tidy.

  • Value for Money7.7

    Prices for food and services were considered high.

  • Food and Beverage7.5

    Breakfast needs more taste; food options could improve.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 11 recent stays rated 8+

8.272 reviews
  • Guest review

    8/10

    Alexandre · extended group · 2026-10-12

    “Mecanismos de Segurança, tranquilidade e ambiente calmo”

  • A wonderful stay at Pullman Nairobi Upperhill

    9/10

    Michelle · family with children · 2026-10-08

    “A wonderful stay at Pullman Nairobi Upperhill We had a great experience at the Pullman Nairobi Upperhill, and it started the moment we walked in. Nicholas at the front desk gave us a smooth, friendly check-in. He was very attentive and noticed we seemed to be having some difficulty with the private hire driver who had brought us, so he kindly offered to help. He also arranged a car to take us to dinner that evening. It was clear he's a conscientious host who genuinely looks out for his guests. The breakfast spread was excellent too. My in-laws, who are not easy to please, were delighted with the variety of food options. Thank you, Nicholas and team, for making our stay so memorable. We'd happily stay here again!”

  • Trés bon séjour calme et agréable

    10/10

    MOHAMED-SAFI · solo traveller · 2026-09-09

    “Exceptionnel”

  • Guest review

    10/10

    Abigail · couple · 2026-08-08

    “The staff were extremely friendly and helpful. The hotel felt very safe and secure”

  • Guest review

    10/10

    Grigol · solo traveller · 2026-08-04

    “Very good breakfast, very friendly staff”

  • Very good

    10/10

    MD · couple · 2026-06-09

    “Excellent”

  • Amazing stay and incredible staff

    10/10

    N · family with children · 2026-06-08

    “My stay at Pullman Nairobi was amazing. The staff were all very lovely and attentive from check in to check out. Special thank you to the General Manager Ken, for being so accommodating. He made sure we were looked after properly and went above and beyond. We really appreciated it. The hotel is also in a prime location. It was very close to everywhere we wanted to go, which made things super convenient. Thank you again to Ken and the whole team for making our stay so memorable. I would definitely stay here again.”

  • Guest review

    8/10

    Mohammad Shahroz · solo traveller · 2026-06-07

    “Good location..nice staff”

  • Value for money!

    8/10

    Neema · couple · 2026-05-23

    “The facilities are modern and contemporary, very colorful and chic”

  • Great weekend getaway

    8/10

    Wachui · family with children · 2026-05-13

    “The staff are pleasant, the rooms are spacious and clean.”

  • Excellent and the only place I want to stay when I visit Nairobi.

    10/10

    Ravanya · extended group · 2026-05-12

    “Location was a short walk to my conference so that was ideal. The hotel is probably one of the best I have ever stayed in. They were accommodating with an early check in. Food (I tried breakfast and dinner) was delicious and reasonably priced. The gym facilities were excellent. Staff are kind and welcoming. Really enjoyed the complimentary fruit basket. The decor in the room was beautiful.”

View all guest reviews

Hotel info and reviews come from third-party sources.