Hotelaholic

George Town · Pulau Pinang

Gurney Bay Hotel, A PARKROYAL Partner Hotel

53 Persiaran Gurney, George Town, Pulau Pinang, 10250

8.5 Excellent2749 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Convenient Location

    Located along Gurney Drive, Gurney Bay Hotel is just a stone's throw away from popular attractions like Gurney Paragon and Gurney Plaza.

  • Modern Amenities

    Enjoy the comfort of air-conditioned rooms with flat-screen TVs, minibars, and luxurious en suite bathrooms with marble finishes.

  • Recreational Facilities

    Take a dip in the outdoor swimming pool, stay active at the fitness centre or tennis court, and unwind in the sauna room for a truly relaxing stay.

To experience the perfect blend of convenience and luxury, book your stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel today.

HAPPI HIGHLIGHTS

  • Helpful, friendly staff

  • Excellent breakfast buffet

  • Very good location near Gurney Plaza and promenade

At the hotel

Popular amenities

65 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Babysitting/child services
  • Bar
  • Breakfast in the room
  • Business center
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hot tub/Jacuzzi
  • Kids' pool
  • Massage services
  • Outdoor pool
  • Sauna
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Food delivered to guest room
  • Fruits
  • Restaurant
  • Sanitized tableware & silverware
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Tennis court
  • Tennis equipment

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Non-smoking rooms

Safety & cleanliness

  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Physical distancing rules followed
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service

Guest services

  • Concierge service
  • Currency exchange
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Kids' club
  • Laundry
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Car hire
  • Daily housekeeping
  • Designated smoking area
  • Free WiFi
  • Key card access
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • WiFi available

Review in focus

2,749 reviews
9/ 10
Room and View I booked a Deluxe Sea View room, and waking up to the bay was worth every penny. My only concern was the carpet: I am not a fan of carpeting, and this one felt very rough on the skin. The hotel does provide shoes for walking around, and the carpet begins at the room entrance. The breakfast was amazing many options to choose from in a very nice atmosphere. Location and Service The hotel is beautiful, very well located, and set in a neighborhood I loved. Grab rides are easy to arrange and reasonably priced, making it convenient to get around. The entire staff is also very welcoming.
SALIMATOU · solo traveller · 2026-10-24

The guest experience

8.5out of 10
2749 verified reviews

Loved most

  • Helpful, friendly staff
  • Excellent breakfast buffet
  • Very good location near Gurney Plaza and promenade
  • Clean, spacious rooms (many reports)
  • Strong pool, spa and gym facilities
  • Waterfront/ocean-view rooms available

Worth knowing — Breakfast lacked variation on long stays · Some rooms small, dated or with maintenance issues (sofa, TV) · Toiletries insufficient; no bidet provided · Occasional indifferent/unprofessional reception and poor pre-arrival communication · Foreshore construction — no beach access during some stays · Food and on-site options perceived as expensive

How guests scored the stay

  • Location9.0

    Location is frequently praised — close to Gurney Plaza, promenade and safe for walking; convenient for sightseeing. Some guests were disappointed by foreshore construction and lack of beach access during their stay.

  • Service8.8

    Service is a clear strength: many guests praised staff as honest, polite and very helpful; a few reports of indifferent reception staff and poor pre-arrival communication temper a perfect score.

  • Overall Experience8.8

    Overall stays are enjoyable with many guests recommending the hotel for staff, location and facilities; shortcomings in communication, value perception and minor maintenance issues prevent a higher overall score.

  • Amenities8.7

    Amenities (pool, spa, gym, steam room/sauna) are highlighted as excellent and relaxing; however, some practical amenities lacked (insufficient toiletries, no bidet requested, pool area could be better serviced).

  • Cleanliness8.6

    Rooms repeatedly described as clean and tidy; guests praised room cleanliness though some noted worn furniture and minor maintenance issues (small TV, damaged fittings).

  • Food and Beverage8.6

    Breakfast buffet is repeatedly praised as very good and varied by many, and restaurant staff are helpful; a few guests noted limited breakfast variety on extended stays and that some food/drink options are expensive.

  • Room Quality8.0

    Rooms are generally spacious and comfortable with good beds for many guests, but several comments mention dated decor, small/minuscule rooms in some cases, hard mattresses for some, and occasional equipment issues.

  • Value for Money7.5

    Perceived value is mixed: some guests feel the hotel is expensive for the room size or level of equipment and service in places (one review explicitly called it too costly), reducing the value score.

Live guest feedback

Guest reviews

Consistent

77% of 13 recent stays rated 8+

8.52749 reviews

  • Worth every penny

    9/10

    SALIMATOU · solo traveller · 2026-10-24

    “Room and View I booked a Deluxe Sea View room, and waking up to the bay was worth every penny. My only concern was the carpet: I am not a fan of carpeting, and this one felt very rough on the skin. The hotel does provide shoes for walking around, and the carpet begins at the room entrance. The breakfast was amazing many options to choose from in a very nice atmosphere. Location and Service The hotel is beautiful, very well located, and set in a neighborhood I loved. Grab rides are easy to arrange and reasonably priced, making it convenient to get around. The entire staff is also very welcoming.”

  • Guest review

    7/10

    Chandrasekaran · family with children · 2026-10-24

    “I will definitely recommend my friends and family members to consider staying here”

  • Guest review

    6/10

    Shao Ming · couple · 2026-10-24

    “good location and facilities”

  • Guest review

    9/10

    miera mirae · family with children · 2026-10-23

    “The breakfast was delicious with a great variety, and the location is beautiful. The room was spacious and comfortable, with plenty of facilities and easy parking. Plus, the staff were friendly and very helpful.”

  • Amazing location and comfort during our stay

    9/10

    Stephen · couple · 2026-10-23

    “Very good location close to restaurant and shopping mall was down the road when other amenities were needed.”

  • Guest review

    9/10

    NATALIA · family with children · 2026-10-22

    “Приятный, комфортный отель.”

  • Guest review

    9/10

    Маршалл · family with children · 2026-10-21

    “Расположение, спокойная обстановка, удобный конференц-зал.”

  • Good value for money

    7/10

    Victor · solo traveller · 2026-10-20

    “Good value for money given the location and the room quality.”

  • Guest review

    8/10

    Chiew · solo traveller · 2026-10-20

    “The location is excellent. The room size is very good.”

  • Continued guests

    8/10

    Seng Kee · extended group · 2026-10-20

  • One of the cosiest and most memorable stays we’ve ever had.

    10/10

    MNavamuganthan · family with children · 2026-10-19

    “We were pleasantly surprised with a complimentary upgrade to the Presidential Suite and welcoming desserts to our rooms, which made our stay feel truly special from the moment we arrived. The suite was exceptionally spacious, clean, cosy and comfortable, with a stunning sea view. The hotel’s convenient location, close to local hawker stalls and Gurney Paragon Mall, made dining and shopping easily accessible.”

  • Guest review

    9/10

    Benito Javier · family with children · 2026-10-19

    “Personal muy amable”

  • Great value for money at a good location

    8/10

    Yean Sung · solo traveller · 2026-10-18

    “The room was very spacious and the breakfast offered a good varied and was pretty tasty for Penang standards”

View all guest reviews

Hotel info and reviews come from third-party sources.