Hotelaholic

Mexico City · Ciudad de México

Downtown Mexico

Isabel La Catolica 30, Mexico City, Ciudad de México, 6010

Live availability

Book your stay

Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Historic Elegance

    Step into a restored 17th-century palace just 2 blocks from Zócalo Square. The high ceilings and traditional tiled floors of each room at Downtown Mexico, a Member of Design Hotels, exude elegance and charm.

  • City Views

    Enjoy the breathtaking views over Mexico City from the outdoor pool and roof terrace. The bar with a terrace offers a perfect spot to unwind while overlooking the bustling city below.

  • Convenience and Service

    With a 5-minute walk to major attractions like the Metropolitan Cathedral and the Mexican Government Palace, this hotel offers not just a luxurious stay but also convenience. Let the 24-hour reception assist you with excursions and take advantage of the free bicycle rental to explore the city.

Book now to experience the perfect blend of history and luxury.

HAPPI HIGHLIGHTS

  • Breakfast

  • Design

  • Pool

At the hotel

Popular amenities

83 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
  • Bar
  • Breakfast in the room
View all amenities

Pools & wellness

  • Hot tub/Jacuzzi
  • Massage services
  • Outdoor pool
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Food delivered to guest room
  • Fruits
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Lift / Elevator
  • Parking
  • Private parking
  • Shuttle service
  • Valet parking

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Business center
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Family rooms
  • Free WiFi
  • Key access
  • Live music/performance
  • Minimarket on site
  • Mobile app for room service
  • Nightclub/DJ
  • Non-smoking throughout
  • Room service
  • Solarium
  • Sun umbrellas
  • WiFi available

Review in focus

335 reviews
8/ 10
Great location
Robson · couple · 2026-09-17

The guest experience

8.0out of 10
335 verified reviews

Loved most

  • Breakfast
  • Design
  • Pool
  • Comfortable rooms

Worth knowing — Noise from surrounding bars · Service inconsistency · Water overflow issue in showers

How guests scored the stay

  • Location8.4

    Perfect location near Zocalo; however, it is noisy due to nearby bars.

  • Food and Beverage8.4

    Breakfast was positively commented on across multiple reviews.

  • Amenities8.4

    The hotel offers modern amenities and a lovely rooftop pool.

  • Service8.4

    Most staff were described as indifferent, but some were kind and accommodating.

  • Overall Experience7.9

    Guests expressed overall enjoyment, though with noted service issues.

  • Room Quality7.8

    Rooms are stylish and beautifully designed, but some had issues with ventilation.

  • Cleanliness7.4

    There were mentions of design issues leading to water overflow and complaints about the service process.

  • Value for Money7.3

    Pricing felt high due to service not meeting the level expected for luxury accommodation.

Live guest feedback

Guest reviews

Mixed experiences

80% of 15 recent stays rated 8+

8.0335 reviews
  • Great value

    8/10

    Robson · couple · 2026-09-17

    “Great location”

  • Toller Palast, aber kein Hotel um sich zu erholen.

    6/10

    Michael Peter · couple · 2026-09-15

    “Lage, Frühstücksbuffet, Koffertransport zu Partnerhotel.”

  • Es un hotel magico

    9/10

    Pablo · couple · 2026-09-15

    “La ubicacion es en el corazon del centro historico y el hotel está relativamente cerca de practicamente todo, usando buenos horarios de trafico para transportarse es muy comodo y rapido moverse. El desayuno es muy rico pero siempre vas a tener cargos extras porque el que viene incluido siento que no es sifuciente para estar satisfecho.”

  • Guest review

    8/10

    Javier · family with children · 2026-09-14

    “decoracion”

  • Overpriced with basic flaws.

    3/10

    Maria · couple · 2026-09-07

    “The rooftop restaurant and pool area are lovely, and the staff there is very friendly. Breakfast is simple but very good, and the service was great. Excellent location, and street noise isn't much of an issue.The bed was great!”

  • Guest review

    9/10

    Charlotte · family with children · 2026-09-05

    “Das Hotel ist super schön und liegt super!”

  • Guest review

    9/10

    camilla · couple · 2026-09-02

    “La struttura è stupenda, arredata con gusto. Posizione comoda per girare in centro”

  • Stylish boutique stay in the heart of Centro Historico

    10/10

    Sarah · couple · 2026-08-17

    “Great location in Centro Historico and beautiful decor and facilities.”

  • Guest review

    10/10

    Orlanis · couple · 2026-08-15

    “Beautiful place.. excellent service”

  • Gorgeous, authentic hotel in a great location, would stay here over a branded hotel any day!

    10/10

    Richard · solo traveller · 2026-08-07

    “The location is perfect to explore the downtown area of Mexico City. In addition there are 2 great restaurants in the lobby area, plus the hotel bar has a rooftop bar. The breakfast is set in a beautiful covered setting, with a good choice on the menu and reasonably priced. The rooms are very clean, and well designed.”

  • A fab place in the historical centre - we loved every moment !

    10/10

    Cathryn · couple · 2026-08-07

    “Great breakfast, bar and pool area. Fantastic location and friendly staff.”

  • Guest review

    9/10

    Delphine · solo traveller · 2026-07-16

    “Le site où se trouve l'hôtel est magnifique et le personnel très sympathique Emplacement exceptionnel et très bon petit déjeuner”

  • The perfect welcome to Mexico city

    9/10

    Kate · solo traveller · 2026-07-10

    “Beautiful style and great location to explore the old town. The menus are delicious and everything that you could need is there to make the stay enjoyable.”

  • Guest review

    7/10

    Nathalie · couple · 2026-07-09

    “Room was very spacious and soundproof. We wanted to be in the middle of World Cup festivities and it was an excellent option for that purpose.”

  • Excellent hotel, great location, lovely staff

    8/10

    Deborah · family with children · 2026-07-03

    “Lovely hotel, fabulous rooms and comfortable beds, great facilities and excellent customer service from all the staff.”

Hotel info and reviews come from third-party sources.