Hotelaholic

Mexico City · Ciudad de México

Hyatt Regency Mexico City

Campos Eliseos No. 204 Polanco, Mexico City, Ciudad de México, 11560

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Rooms with Stunning Views

    Indulge in modern elegance with city or park views, cable TV, and complimentary Wi-Fi. Relax in comfort with plush amenities like bathrobes, a coffee maker, and premium toiletries.

  • Culinary Delights for Every Palate

    Savor Latin-American cuisine at Rulfo Paraje Latino, Teppanyaki-style dishes at Teppan Grill, and authentic Japanese fare at Yoshimi. Treat yourself to delectable treats at Amado Bakery and sweet shop.

  • Prime Location for Business and Leisure

    Conveniently located near top attractions like Chapultepec Park and the National Auditorium, our hotel offers a seamless blend of business amenities, upscale dining, and cultural experiences.

Experience the epitome of luxury at Hyatt Regency Mexico City - book your stay now!

HAPPI HIGHLIGHTS

  • Great staff

  • Excellent location

  • Nice amenities

At the hotel

Popular amenities

83 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Airport shuttle
  • Airport shuttle (additional charge)
  • ATM/cash machine on site
  • Bar
  • Breakfast in the room
  • Business center
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Heated pool
  • Indoor pool
  • Massage services
  • Plunge pool
  • Sauna
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Restaurant
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Golf course
  • Outdoor furniture
  • Personal trainer
  • Sun loungers or beach chairs
  • Sun terrace
  • Tennis court
  • Tennis equipment

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Hot spring bath
  • Non-smoking rooms
  • Public Bath

Safety & cleanliness

  • Dry cleaning
  • Fire extinguishers
  • Safety deposit box
  • Security alarm
  • Smoke alarms

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Car hire
  • Daily housekeeping
  • Designated smoking area
  • Family rooms
  • Free WiFi
  • Grocery deliveries
  • Key card access
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Solarium
  • Sun umbrellas
  • Temporary art galleries
  • Themed dinner nights
  • WiFi available

Review in focus

935 reviews
9/ 10
Ubicación del hotel.
Juan Carlos · family with children · 2026-10-19

The guest experience

9.1out of 10
935 verified reviews

Loved most

  • Great staff
  • Excellent location
  • Nice amenities

Worth knowing — Basic room quality · Some service inconsistencies

How guests scored the stay

  • Service9.8

    Overall positive sentiment about the helpfulness and friendliness of staff.

  • Location9.8

    Many reviews highlighted the excellent and safe location in Polanco.

  • Amenities9.3

    Positive mentions of the gym, pool, and overall facilities.

  • Overall Experience9.3

    Many guests expressed satisfaction with their stay despite minor issues.

  • Cleanliness8.8

    Reviews mentioned cleanliness positively, but some minor issues were noted.

  • Food and Beverage8.8

    Mixed feedback on food quality; some were satisfied while others found it bland.

  • Room Quality8.3

    Some rooms were basic or had issues, lowering the overall impression.

  • Value for Money8.3

    Concerns regarding price and basic room quality affected the perception.

Live guest feedback

Guest reviews

Mixed experiences

67% of 6 recent stays rated 8+

9.1935 reviews
  • Muy bueno, con pequeñas áreas de oportunidad.

    9/10

    Juan Carlos · family with children · 2026-10-19

    “Ubicación del hotel.”

  • Guest review

    9/10

    Ali Aslan · solo traveller · 2026-10-15

    “konum,manzara,”

  • Disconforme

    7/10

    Tania · family with children · 2026-10-13

    “Primero me cobraron de más y no me han mandado factura pedí hablar con alguien me expliqué y nada por el momento”

  • Buen hotel, algo caro

    9/10

    Ignacio · solo traveller · 2026-09-06

    “Las instalaciones y la ubicación”

  • Guest review

    10/10

    Maria · solo traveller · 2026-09-05

    “Atención y ubicación excelente!”

  • Una estafa

    1/10

    Elizabeth · extended group · 2026-09-02

    “No había pastelería para celiacos, solamente pan congelado, no había tostadora, ni galletas, solamente fruta yogurt”

Hotel info and reviews come from third-party sources.