Hotelaholic

Mexico City · Ciudad de México

JW Marriott Hotel Mexico City Polanco

Andres Bello No 29, Mexico City, Ciudad de México, 11560

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Luxury Hotel in Mexico City with Exclusive Spa Services

  • Outdoor Pool and Health Club

    Enjoy a refreshing dip in the outdoor pool or relax in the exclusive Health Club with spa services including a gym and hot tub.

  • Modern Rooms with Premium Amenities

    Stay in modern rooms equipped with cable TV, CD player, safe, minibar, and a luxurious private bathroom with a hairdryer and bathrobe. Upgrade to an Executive Room for a complimentary Continental breakfast.

  • Culinary Delights and Bar

    Indulge in authentic Mexican cuisine at Xanat restaurant or unwind at the Lobby Bar offering a wide selection of tequila and a full bar menu.

Experience luxury and comfort at JW Marriott Hotel Mexico City Polanco. Book now for an unforgettable stay!

HAPPI HIGHLIGHTS

  • Great location

  • Comfortable rooms

  • Positive staff interactions

At the hotel

Popular amenities

73 listed
  • 24-hour front desk
  • Access to health care professionals
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Barber/beauty shop
  • Beauty Services
  • Breakfast in the room
  • Breakfast takeaway containers
  • Car hire
View all amenities

Pools & wellness

  • Hair Salon Services
  • Heated pool
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Pool with view
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request

Fitness & outdoors

  • Fitness center
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace

Rooms & comfort

  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Valet parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed
  • Tour desk

Services & essentials

  • Cashless payment available
  • Face masks for guests available
  • Family rooms
  • Hammam
  • Mobile app for room service
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Sun umbrellas
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

236 reviews
10/ 10
El servicio, la habitación muy cómoda, la cómoda excelente.
Perla · family with children · 2026-10-23

The guest experience

9.2out of 10
236 verified reviews

Loved most

  • Great location
  • Comfortable rooms
  • Positive staff interactions

Worth knowing — Service inconsistencies · Food safety issues · Value for money concerns

How guests scored the stay

  • Service10.0

    Positive mentions about service staff and dedication of some team members.

  • Room Quality9.5

    Large and comfortable rooms, consistent positive feedback.

  • Overall Experience9.5

    Overall a good experience with some notable exceptions.

  • Location9.5

    Great location with nearby attractions mentioned positively.

  • Amenities9.5

    Overall good amenities with regards to dining and comfort.

  • Cleanliness8.5

    Some highlights on cleanliness, but service issues reported could affect perception.

  • Value for Money8.5

    Concerns about charging and pricing mentioned in some reviews.

  • Food and Beverage8.5

    Excellent dining experience highlighted, but issues with food safety reported.

Live guest feedback

Guest reviews

Consistent

91% of 11 recent stays rated 8+

9.2236 reviews
  • Ubicación excelente, habitación, servicio y restaurante impecable.

    10/10

    Perla · family with children · 2026-10-23

    “El servicio, la habitación muy cómoda, la cómoda excelente.”

  • Cómodo y agradable

    10/10

    Carlos Eduardo · couple · 2026-10-18

    “Buena atención, camas confortables”

  • Guest review

    10/10

    Jorge · solo traveller · 2026-10-12

    “La preocupación del personal,mi esposa se encontraba enferma y me asistieron de muy buena calidad.”

  • Guest review

    9/10

    Aleska · couple · 2026-09-15

    “La atención y las instalaciones son excelentes”

  • Lovely hotel. Staff really good. However. Was woken twice with noise from staff. One at 11.30 at night shouting die. The

    5/10

    martin · solo traveller · 2026-08-03

    “Lovely place to stay”

  • Happy with our Hotel

    8/10

    matthewfZ8779NW · Family · 2026-07-30

    “Hotel was nice. Quiet room with great access to different areas of Mexico City. Polanco is a great spot for restaurants, safety and shopping. Pool was a little bland but the staff was great. Good food options in the hotel and would stay again for sure. Booking thru the hotel for car service is $$$. Uber black is the way to go and cheap. Room service was always very attentive and cleaned every day.”

  • Excelente ubicación

    10/10

    CARLOS DANIEL · couple · 2026-07-05

    “Excelente ubicación”

  • Excelente

    10/10

    Esmeralda · extended group · 2026-06-04

    “Sin comentarios”

  • Muy buena instalaciones, ubicación y servicio.

    8/10

    Marco · couple · 2026-03-30

    “La ubicación y sus instalaciones”

  • Pleasant luxury stay in a great location

    10/10

    DebOChicago_IL · Couples · 2026-03-05

    “We had an excellent stay. The service at this hotel is excellent, friendly and attentive. Our room was clean, spacious enough, and well appointed. We did not use the gym, but it seemed well equipped and cared for. We did use the pool, which was delightfully warm. Restaurants within the hotel are expensive, but there are many options within a few blocks walk. It is in a really terrific location, being a short walk from Chapultepec Park and just a couple of blocks from Lincoln Park. We would certainly return.”

  • Excellent!

    10/10

    avidtraveler1976 · Family · 2026-02-28

    “Excellent! Great staff, polanco area is incredible, across from park, gym is great, pool area is good and lounge was closed but gave us access to hotel restaurant. Room and bed are great!”

View all guest reviews

Hotel info and reviews come from third-party sources.