Experience air-conditioned rooms with modern amenities and elegant decor at Sofitel Mexico City Reforma. Each room features a flat-screen TV, a private bathroom, and a comfortable seating area for your relaxation.
Dining and Leisure
Indulge in exquisite dining at the on-site restaurant or unwind with a drink at the hotel bar. Take a refreshing dip in the indoor pool or enjoy personalized service from the concierge. Stay connected with complimentary WiFi throughout the property.
Prime Location
Conveniently located just steps away from the United States Embassy and iconic landmarks such as The Angel of Independence, our hotel offers easy access to the best of Mexico City.
Don't miss the chance to explore the city while staying at Sofitel Mexico City Reforma.
✦HAPPI HIGHLIGHTS
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Excellent Location
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Outstanding Service
At the hotel
Popular amenities
74 listed
24-hour front desk
24-hour security
Access to health care professionals
Accessible parking
Air conditioning
Bar
Beauty Services
Breakfast in the room
Cashless payment available
Cleaning standards that are effective against Coronavirus
View all amenities
Pools & wellness
Fitness/spa locker rooms
Heated pool
Indoor pool
Manicure
Massage services
Pedicure
Pool with view
Salt-water pool
Sauna
Spa/wellness center
Spa/wellness center services
Swimming pool
Dining & drinks
Coffee Shop on site
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Wine/champagne
Fitness & outdoors
Fitness center
Fitness facilities
Terrace
Rooms & comfort
Heating
Non-smoking rooms
Safety & cleanliness
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Process in place to check health of guests
Safety deposit box
Security alarm
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Lift / Elevator
Parking
Parking garage
Private parking
Valet parking
Guest services
Concierge service
Fax/photocopying
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Meeting/banquet facilities
Pet basket
Pet bowls
Pets allowed
Services & essentials
Daily housekeeping
Designated smoking area
Electric vehicle charging station
Face masks for guests available
Free WiFi
Happy hour
Key card access
Mobile app for room service
Room service
WiFi available
Review in focus
552 reviews
10/ 10
vue superbe, chambre spacieuse et litterie confortable. serice au top.
lydie · family with children · 2026-09-01
The guest experience
9.8out of 10 552 verified reviews
Loved most
Excellent Location
Outstanding Service
Worth knowing — Slippery Pool Area · Small Gym
How guests scored the stay
Service10.0
Service received high praise throughout multiple reviews, especially from staff members like Juan and Rodrigo.
Location10.0
The hotel is conveniently located on the Reforma, ideal for celebrations.
Overall Experience10.0
Guests reported an overall fantastic experience with specific mentions of special occasions like anniversaries.
Room Quality10.0
Rooms had excellent views and were described as beautiful and deluxe.
Food and Beverage10.0
Food and drink options received positive feedback; standout service at Cityzen.
Cleanliness9.5
No major issues mentioned, but the pool area was noted as slippery.
Amenities9.5
The pool and club lounge were highlighted positively, though the gym could be improved.
Value for Money9.5
General sentiment suggests a good value given the experience, despite minor issues.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 18 recent stays rated 8+
9.8552 reviews
très bien
10/10
lydie · family with children · 2026-09-01
“vue superbe, chambre spacieuse et litterie confortable. serice au top.”
Guest review
10/10
Carlos · couple · 2026-08-31
“La vista”
The Best Customer Service and Experience
10/10
957pankaja · Couples · 2026-08-23
“This was an absolute fantastic experience. The rooftop pool on the 38th floor was perfect. Shannon deserves all the kudos for a customer service that was perfection. Thank you!”
Best of México City
10/10
jos_pablop626 · Couples · 2026-08-22
“Amazing. No more words needed.”
Sky vows with Mezcalitas
10/10
philipcJ4126FI · Solo travel · 2026-08-22
“Great drinks reccomendarions. My server Ernesto was awesome. Will try to come back before the end of my trip to enjoy the great views the amazing drinks and the fantastic service”
Ernesto rocks
10/10
watchr2026 · Solo travel · 2026-08-21
“This place is awesome and the drinks are great. You’re 40 stories up and the service/staff is so friendly. Ernesto was my server and he was just so good. If you want a view and a good cocktail, come here.”
Go here for breakfast!
10/10
Seaside51745503592 · Friends getaway · 2026-08-21
“Love the atmosphere of this place! And nothing can beat the views of Mexico City below while you’re enjoying brunch. The staff is top-notch as well, Ernesto was my fav. Very attentive and kind. Will be back!”
First time at Cityzen
10/10
Sherpa38649870159 · Solo travel · 2026-08-14
“Ernesto was a fantastic waiter. Was prompt and provided excellent service. Had a great experience at cityzen. Will definitely be coming back, the mole and drinks were amazing!”
Guest review
10/10
CARMELINA ESTHER · couple · 2026-08-12
“El trato excelente!!! Todos los que trabajan en SOFITEL son excelentes…”
Great view and service
10/10
johndI8323IZ · Solo travel · 2026-08-11
“Great view and great service. I will be coming back next time that I am In Mexico city”
Gorgeous Anniversary Stay
10/10
Departure703901 · Couples · 2026-08-11
“My husband and I traveled to CDMX for our 10 year wedding anniversary and stayed at the Sofitel. The staff were incredible—friendly, knowledgeable, and attentive. The location is perfect for walking or biking to several museums and right next to the beautiful Roma Norte neighborhood. The restaurants at Sofitel are all delicious and offer a variety of experiences whether you are just grabbing a drink or dining in. Lastly, our room was incredible and was perfect for a luxurious anniversary trip.”
Just Lovely
10/10
eandmandc · Couples · 2026-08-10
“It was our third time in Mexico City but our first time staying at the Sofitel Mexico City Reforma.
We had a wonderful stay, from start to finish. I could go on and on about the room (spacious, clean, all the amenities you could think of), the spa, the breakfast buffet (so many delicious options but don't skip the vanilla concha, it's a favorite for a reason), the location. However, it is the staff that truly makes this hotel special. They are kind and genuine and will go out of their way to make you feel welcomed and taken care of. Thank you to Alan and Daniela (Reception), Adrian, Diego and Hector (Balta for breakfast), Adam and Jose (Balta for breakfast) for helping to make our anniversary so special.”
Amazing experience!
10/10
Go51255292149 · Couples · 2026-08-10
“The ambiance and view is amazing!
Service was top tier so attentive amd welcoming! Ernesto was amazing!
Food was delicious!”
View from the sky
10/10
alejandraaQ4890EJ · Couples · 2026-08-10
“Food and ambiance is amazing. Had the perfect view of Mexico City! Deffinitely need to come back for a visit. Our server Ernesto was very attentive and kind.”
5 Star Luxury with Local Flair influenced by France
10/10
NZ-Stuart · Solo travel · 2026-08-08
“I have stayed here before and the level of service and cleanliness is still as good as ever. The main standout is that the staff are super friendly, willing to help with anything, and create a great experience. Most of them speak pretty good english as well. There are a great selection of facilities on site from bars and restaurants, the spa, the pool with a view to die for, the trendy club/bar overlooking the city, and lets not forget the club lounge. If you have the right status with Accor you get free club lounge, or buy a club room as its gives you stunning views on the 36th floor, inclusive food for most of the day and a fabulous array of drinks including alcohol. The location is fabulous with plenty of shops and malls and restaurants within walking distance and ubers seem to come and go with ease.
If I hade one complaint it would be its pretty expensive compared to other 5 start hotels in Mexico City but as they say you get what you pay for! The true measure would be would you stay again..... yes I would.”
Magnificent!
10/10
K2850FWstephanies · Business · 2026-08-07
“Juan was magnificent! Professional, friendly, & provided excellent service!”
Location location location
10/10
890joeb · Couples · 2026-08-04
“This is a very sleek modern property that is all glass, and that is actually built on top of a preserved antique mansion! This place is really modern and very cool! The views from our suite were mind blowing ..totally worth the price of admission. This property is in a perfect location, as opposed to the other luxury hotel properties in the central Reforma district, this hotel is the most central.
The reason that I rank this hotel five stars is its staff! We were checked in on the club level by Abraham, who presented me with a welcome cocktail and looked after us for our entire stay. Thank you, Abraham. your service throughout our stay was magnificent!
We were greeted and picked up at the airport in a Cadillac Escalade by the great Jonathan Diaz, who became personally responsible for making our trip truly outstanding!
I requested the hotel concierge to have Jonathan take us on two incredible tours, which I will never forget. He took us through neighborhood after neighborhood that most of you will never see unless you take this tour. It was fantastic! At the end of the second tour, per my request, Jonathan, who is a super passionate and knowledgeable tour guide took us to the trendiest Taqueria in all of Mexico City for a mind blowing lunch!
Jonathan‘s outstanding service and passion and a love for what he does is so impressive, it typified the whole vibration at the Sofitel. Jonathon is a true hospitality guru.
Kudos please Sofitel to Juan who served us so warmly at Cityzen Rooftop which was great …but once again it’s the staff.. Juan was engaging and knowledgeable and a really nice guy ..he made our meal outstanding! Please see my previous reviews. I know a winner when I see one and this is a great hotel property. JoeB high rec!! Cheers!”
The Sofitel service and standards we’be come to expect, excellent!
