Experience unparalleled luxury at The Ritz-Carlton, Mexico City with a fitness centre, terrace, indoor pool, and concierge service.
Exquisite Dining
Indulge in culinary delights at the hotel's restaurant and bar, offering an à la carte or American breakfast for a delightful start to your day.
Prime Location
Conveniently located near iconic landmarks such as The Angel of Independence and Chapultepec Castle, The Ritz-Carlton, Mexico City is the perfect choice for discerning travelers.
To experience the epitome of luxury and hospitality at The Ritz-Carlton, Mexico City, book your stay now!
✦HAPPI HIGHLIGHTS
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Friendly and helpful staff
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Great views from rooms
At the hotel
Popular amenities
65 listed
24-hour front desk
24-hour security
Accessible parking
Air conditioning
Allergy-free room
Bar
Breakfast in the room
CCTV in common areas
CCTV outside property
Concierge service
View all amenities
Pools & wellness
Heated pool
Indoor pool
Massage services
Plunge pool
Pool with view
Sauna
Spa/wellness center
Swimming pool
Dining & drinks
Kid meals
Restaurant
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Fitness center
Fitness facilities
Outdoor furniture
Personal trainer
Sun loungers or beach chairs
Terrace
Rooms & comfort
Heating
Lower bathroom sink
Non-smoking rooms
Soundproof rooms
Safety & cleanliness
Dry cleaning
Fire extinguishers
Safety deposit box
Security alarm
Smoke alarms
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Shuttle service
Shuttle service (additional charge)
Valet parking
Wheelchair accessible
Guest services
Express check-in/check-out
Fax/photocopying
Invoice provided
Ironing service
Laundry
Luggage storage
Meeting/banquet facilities
Pet basket
Pet bowls
Pets allowed
Private check-in/check-out
Services & essentials
Daily housekeeping
Electric vehicle charging station
Family rooms
Free WiFi
Key card access
Non-smoking throughout
Room service
Toilet with grab rails
Visual aids: Braille
WiFi available
Review in focus
217 reviews
7/ 10
The room
Noof · couple · 2026-10-23
The guest experience
9.0out of 10 217 verified reviews
Loved most
Friendly and helpful staff
Great views from rooms
Worth knowing — High cost of stay · Need to change elevators to access rooms
How guests scored the stay
Service9.9
Staff received high praise for their friendliness and professionalism.
Location9.5
Located in a safe area with easy access to attractions, but there are mentions of needing to travel to prime areas.
Overall Experience9.4
Overall satisfaction expressed in the reviews, with specific mentions of returning.
Food and Beverage9.0
Great dining experience highlighted, but there are comments suggesting high costs.
Amenities8.9
Amenities like lounge access were appreciated; though concerns were raised about the breakfast setup.
Cleanliness8.5
Mention of bad experience with the environment and regular service indicates some concerns.
Room Quality8.4
Positive comments on comfort and views, but some noted that rooms felt incomplete.
Value for Money8.4
High price point mentioned, leading to concerns about value compared to the experience.
Live guest feedback
Guest reviews
Mixed experiences
44% of 16 recent stays rated 8+
9.0217 reviews
Was ok but will not come back
7/10
Noof · couple · 2026-10-23
“The room”
No Marriott Bonvoy points
4/10
JEM2720 · Friends getaway · 2026-07-31
“The hotel and staff were lovely. However, they will not award me my Marriott Bonvoy points as the hotel was booked via a travel agent rather than direct.”
dont go to this hotel
2/10
alexlaiho · Couples · 2026-07-17
“Dont go to this hotel theyre racist , were black and all the waiters at Carlota , laughing at us and want to sell drgs to us ,the worst hotel in my life better four seasons .”
Can’t book my return visit fast enough 10/10
10/10
Trying2seeeverywhere · Couples · 2026-06-04
“Wow!!! What an absolutely stunning hotel in Mexico City! We were welcomed by Andrea and let me tell you the stay only got better from there. Fernanda and Natalia from the guest relations team went absolutely above and beyond to make the stay something so much more special than we could have ever imagined and if they ever read this thank you! Noemi G for always having the room match the beauty of the view! The views are gorgeous, spa pool on the 12th floor, the list can go on and on but 10/10 recommend.”
$1500/night. For noise they can’t fix
4/10
tsaoh · Couples · 2026-05-07
“Insulation is so bad you feel like you’re sleeping next to a truck stop and autobahn.
The mattress is so dented it was difficult to sleep.
Staff was excellent. Location is fine.”
RELACION CALIDAD PRECIO MUY MALA POR EL RUIDO QUE NO DEJA DESCANSAR
4/10
Rafael varagon · couple · 2026-05-06
“Ubicacion, vistas, amplitud de la habitacion, atencion del personal. Muy atentos intentaron arreglar el problema del ruido cambiando a una habitacion Suite lujo. pero seguia con problemas de ruido EXTERIOR.”
“The lack of an outdoor pool was disappointing. Minor room issues were a bit annoying. The lack of consideration for a Bonvoy status guest who could not access the lounge was downright disheartening.
Dinner at Cipriana, however, was truly outstanding. Exceptional service and delicious food in a stylish room made for a genuinely special experience.”
Poor experience and a Safety concern
2/10
thebigvc · Family · 2026-04-07
“I was genuinely looking forward to this stay, having had consistently strong experiences across several Ritz-Carlton properties. As a Bonvoy member and loyal guest, I came in with high expectations.
We were visiting to celebrate my wife’s birthday, and while the room was nicely prepared, that was unfortunately the highlight of our stay.
The spa was adequate, but unremarkable. More concerning, however, was the shared use of the gym between hotel guests and building residents. What began as a simple question to another individual about a yoga mat escalated unexpectedly. The individual became confrontational, emphasizing that he was a resident, and his behavior quickly turned aggressive—not just toward me, but others in the space.
The situation escalated to the point where I felt unsafe. Security was called, and in their presence, the individual made a statement to the effect of, “I will have my bodyguards remove you from my country.” Given the nature of that comment, I expressed to security that I considered it a threat and requested that the matter be escalated appropriately.
What was most disappointing was the response from hotel management. Rather than prioritizing the safety and comfort of hotel guests, the situation appeared to be handled in a way that deferred to the resident, despite the behavior that had occurred. The lack of a decisive and guest-focused response was deeply concerning.
Lastly, the Ritz Carlton advised that it would give me a call - to no avail!”
Guest review
10/10
Edna · couple · 2026-04-04
“Great service, beautiful and spacious rooms and spectacular city views. Everything was perfect .”
Not worth the price and location away from central
6/10
Sunil · solo traveller · 2026-04-03
“The view from the balcony is spectacular!”
No se puede dormir y peor si dan al parque
5/10
Rafael · solo traveller · 2026-03-16
“El personal y las instalaciones”
Perfect stay at the Ritz-Carlton
10/10
Lior · couple · 2026-03-16
“Excellent location, exceptional service, comfortable room and great facilities”
Guest review
8/10
lindy · couple · 2026-03-11
“Lovely staff; great location; clean spacious suite;
Had a fabulous driver , Noe , who showed us around and was the quintessential professional and gentleman
Housekeeping very kind and efficient”
Highly recommended
9/10
David · couple · 2026-03-10
“Great location. Amazing views. Very secure. Great people.”
Bland experience in a great city
4/10
mehadvisor · Family · 2026-03-04
“_location is practical, edge of Reforma, facing the park... this is is also a negative, as it get very loud from traffic, at all times, even on 50+ floors.. not a great sleep.
_ rooms were rushed, poor details and lack of continuous care; service is slow, communication between service teams is poor, even w/ pre-arrival email confirmations you'd end up having to start all over again once you get there...
_breakfast was bland, lame, not good.
_dinner was good at Samos, tho a bit too "extra", overkill with the presentation.
_ gym is very good; pool is ok, 3 ft, small, and area not well taken care off
_besides the bellmen, service was sub-par, perhaps the worst RC experience globally as of now. Switched back to St Regis after a couple of days to "save the trip"; will stick to 4S, St Regis, Sofitel for future stays.”
