Situated in the vibrant Polanco neighborhood, guests are just steps away from art galleries, luxury boutiques, museums, and a lively nightlife scene.
Ultimate Luxury and Relaxation
Indulge in a rejuvenating massage at the full-service spa or make use of the Whatever/Whenever service for all your needs, no matter how extravagant.
Convenient Location
Located in the city's financial district, the hotel is a stone's throw from Reforma Avenue, the National Auditorium, and Lincoln Park, with Chapultepec and the Anthropology Museum within walking distance.
Book now for a luxurious and convenient stay at W Mexico City.
✦HAPPI HIGHLIGHTS
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Great location
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Excellent breakfast
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Pleasant staff
At the hotel
Popular amenities
64 listed
24-hour front desk
Access to health care professionals
Accessible parking
Air conditioning
Airport shuttle
Airport shuttle (additional charge)
Allergy-free room
Bar
Breakfast in the room
Breakfast takeaway containers
View all amenities
Pools & wellness
Hot tub/Jacuzzi
Massage services
Sauna
Spa/wellness center
Steam room
Dining & drinks
Delivered food - securely covered
Food delivered to guest room
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Fitness & outdoors
Fitness center
Fitness facilities
Terrace
Rooms & comfort
Heating
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
First aid kit available
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Safety deposit box
Screens / Barriers between staff and guests for safety
Positive mentions of staff being pleasant and accommodating.
Location9.2
Excellent location with access to restaurants and attractions.
Food and Beverage9.2
Outstanding breakfast experience noted in multiple reviews.
Overall Experience8.8
General sentiment reflects a mix of satisfaction and some disappointment.
Amenities8.7
Facilities like spa, rooftop bar, and breakfast were highlighted positively.
Value for Money8.7
Reasonable pricing mentioned with the stay overall being worthwhile.
Cleanliness7.7
There are mentions of maintenance issues and cleaning delays.
Room Quality7.7
Noise issues from nearby events and construction were reported.
Live guest feedback
Guest reviews
Mixed experiences
82% of 11 recent stays rated 8+
8.6298 reviews
One of the top three hotels that I ever stayed.
10/10
Valter · couple · 2026-10-15
“Everything”
A Haven to come back to
10/10
lisakP7694YK · Friends getaway · 2026-08-10
“The people that work at W. Mexico City are fabulous. The concierges, especially David, we're most helpful and seem like a friend who wants to make sure you have the best possible experience in their City. They can arrange anything. They can suggest the best options too.
The room we had was unusual in that. For some reason the bathroom and shower area was right at the front of the room by the window. The shower was great and we had two sinks for a double Queen room. There was one robe but we asked for another and it appeared. They have slippers too. Bring your suit because they have hot tubs, pools and also a spa.
The area is very very safe. Don't hesitate walking around. They're a lovely walking paths shaded by trees and you are right next to the biggest park I've ever seen, Chapultlepec. This is a very modern trendy area with of higher-end restaurants and bars mixed with little holes in the wall. It is close to a major shopping Street. Big box stores like Apple without attitude anywhere.
Fyi, if you are going back to your room midday it may or may not be cleaned yet, we caught the maid when we were coming back from a market to drop stuff off and just told her we didn't need anymore cleaning. She did the beds and gave us a couple of extra towels and we were happy.
They have a roof indoor bar with great views and balconies for views, but try the first floor's bar/restaurant for a great atmosphere in an indoor outdoor feeling. If you smoke you can smoke there but nowhere else on the premises. My friend lit up a couple cigars and we sat in the corner which was kind of nice. We had the best conversation with one of our servers who really knew his wine and helped direct us. The wine is delicious. Do try Mexican wine.”
Guest review
9/10
Kenyaa K T Allanso · solo traveller · 2026-06-22
“Breakfast was good”
Guest review
10/10
soria · family with children · 2026-06-10
“👌 excelente hotel , muy cómodo y atentos!”
Guest review
9/10
Trinidad · couple · 2026-06-09
“El desayuno”
Guest review
1/10
anonymous · solo traveller · 2026-05-28
“Nothing.”
Dirty and dated. Avoid
4/10
G2608XLjonathanp · Business · 2026-05-16
“Nice exterior. Everything else is dirty and very dated. The room reminds me of a kitschy old motel in Vegas. This is not a 5 star hotel.”
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10/10
cristian · couple · 2026-05-05
“-”
Guest review
10/10
Ochoa Rodriguez · solo traveller · 2026-04-14
“Todo el personal super atentos”
Tipping is mandatory!
8/10
Advisor12345678910 · Family · 2026-03-11
“We have stayed in many different W Hotels around the world. This particular hotel is located in a somewhat older building and perhaps is not as new or trendy as some W Hotels in other countries. However, it is still clean and well maintained. The hotel is also in a good location, which makes it convenient for getting around.
The breakfast was very good, with a good selection both in the buffet and on the à la carte menu, so there is really nothing to complain about there.
One very important point to mention is that tipping is mandatory! If you do not tip, you may feel somewhat ignored — whether at the breakfast table or even to the point where your room might not be cleaned. However, if you do leave a tip, the attitude changes dramatically.
This was probably the most disturbing aspect of the hotel for us. We have never experienced anything like this in any other hotel. Perhaps it is simply a particular aspect of the culture in Mexico that we were not aware of or used to.”
Comfortable, Stylish Stay in a Great Neighborhood
10/10
554ld · Couples · 2026-02-22
“We stayed at the W Mexico City for one night last November after our flights were unexpectedly cancelled, and it turned out to be a very pleasant experience.
Our room was spacious, beautifully designed, and very comfortable. The bed was excellent, the bathroom large and well appointed, and we had lovely views over the city from our corner room on a relatively high floor. All the expected amenities were there — complimentary water, coffee, and everything needed for a comfortable short stay.
When we first arrived, we were a bit concerned about noise, as there were outdoor concerts taking place on both sides of the hotel. However, by the time we finished dinner, everything had wrapped up and the night was completely quiet. Thanks to our corner room location and higher floor, we slept very peacefully.
The reception staff was warm, professional, and very accommodating. They were particularly helpful with restaurant and bar recommendations in the area, which we appreciated given the unexpected nature of our stay.
The hotel bar offers beautiful views, but unfortunately the music was far too loud for us to comfortably enjoy a drink. It felt more like a nightclub atmosphere than a relaxed hotel bar.
Before leaving, we only had time for the light complimentary breakfast. It was good, though somewhat oddly set up in the corridor near the elevators — not the most inviting space.
Overall, we had a very positive experience. The hotel is located in a lovely neighborhood with plenty of restaurants, parks, and things to explore nearby. We would happily return for a longer stay under better circumstances.”
