Hotelaholic

Zihuatanejo · Ciudad de México

Thompson Zihuatanejo, A Beach Resort, by Hyatt

Playa La Ropa S/N, Zihuatanejo, Ciudad de México, 40880

9.4 Wonderful233 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Luxurious Beachfront Paradise

  • Oceanfront Infinity Pool

    Enjoy stunning views while lounging by the infinity pool overlooking Zihuatanejo Bay.

  • Gourmet Dining

    Indulge in exquisite culinary experiences with our on-site dining options featuring local and international cuisine.

  • Exclusive Amenities

    From attached palapas on the beach to a full-service spa and water sports activities, experience luxury at its finest.

Escape to Thompson Zihuatanejo, a Beach Resort, part of Hyatt, for an unforgettable getaway.

HAPPI HIGHLIGHTS

  • Outstanding beachfront location

  • Exceptional, attentive service

  • Beautiful pools and facilities

At the hotel

Popular amenities

73 listed
  • 24-hour front desk
  • Access to health care professionals
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Babysitting/child services
  • Bar
  • Beach
View all amenities

Pools & wellness

  • Heated pool
  • Massage services
  • Outdoor pool
  • Pool bar
  • Pool with view
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Cooking class
  • Restaurant
  • Snack bar
  • Special diet menus - on request

Fitness & outdoors

  • Beachfront
  • Fitness center
  • Fitness facilities
  • Garden
  • Golf course
  • Private beach area
  • Tennis court
  • Tennis equipment
  • Terrace
  • Water sport facilities on site
  • Yoga classes

Rooms & comfort

  • Non-smoking rooms

Safety & cleanliness

  • Dry cleaning
  • First aid kit available
  • Hand sanitizer in guest room and key areas
  • Process in place to check health of guests
  • Safety deposit box
  • Shared stationery like menus, pens are removed
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Parking
  • Private parking
  • Shuttle service
  • Valet parking

Guest services

  • Concierge service
  • Currency exchange
  • Ironing service
  • Laundry
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Board games/puzzles
  • Canoeing
  • Car hire
  • Daily housekeeping
  • Designated smoking area
  • Diving
  • Face masks for guests available
  • Fishing
  • Free WiFi
  • Happy hour
  • Indoor play area
  • Room service
  • Shallow end
  • Snorkelling
  • Temporary art galleries
  • Thermometers for guests provided by property
  • WiFi available
  • Windsurfing

Review in focus

233 reviews
9/ 10
La comida y las instalaciones excelentes. El chef, muy bueno, el pan, los desayunos y los postres muy bien.
Luis Felipe · solo traveller · 2026-09-14

The guest experience

9.4out of 10
233 verified reviews

Loved most

  • Outstanding beachfront location
  • Exceptional, attentive service
  • Beautiful pools and facilities
  • High-quality, often outstanding food
  • Comfortable, pleasant rooms
  • Oceanfront views and direct beach access

Worth knowing — Occasional housekeeping issues (reported bat droppings in one unit) · High restaurant prices / limited portion value · Menu variety can be limited across days · Expensive airport/shuttle service · Room allocation problems for some multi-room bookings · Public beach access leads to possible theft risk (reported sandal theft)

How guests scored the stay

  • Service10.0

    Consistently praised across reviews: staff described as warm, attentive, extremely helpful and 'totally amazing'; many guests highlighted exceptional service and return visits.

  • Location10.0

    Repeatedly lauded as oceanfront/on the beach and one of the loveliest beach locations; location is a standout strength in multiple reviews.

  • Amenities10.0

    Pools and facilities received strong praise ('amazing', 'beautiful'); a few commenters noted minor equipment updates would be welcome (e.g., moveable picks/net).

  • Overall Experience10.0

    Many guests called their stay exceptional, with return visitors and strong recommendations — overall experience is outstanding.

  • Food and Beverage9.8

    Food described as 'incredible' by multiple guests, though some noted limited menu variety and elevated prices; overall very strong but with minor drawbacks.

  • Room Quality9.4

    Rooms described as comfortable and pleasant, but some guests reported problematic room assignments (split two-bedroom) and isolated wildlife (bats) issues — choose room carefully.

  • Cleanliness8.0

    Generally well maintained but isolated issues were reported (bat droppings in one penthouse and related housekeeping concerns); overall cleanliness a minor area for improvement.

  • Value for Money8.0

    Several complaints about high prices for restaurant portions and an expensive shuttle/taxi service; value perceived as weaker relative to the otherwise excellent offering.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 13 recent stays rated 8+

9.4233 reviews

  • Guest review

    9/10

    Luis Felipe · solo traveller · 2026-09-14

    “La comida y las instalaciones excelentes. El chef, muy bueno, el pan, los desayunos y los postres muy bien.”

  • Agradable, relajante.

    10/10

    Gerardo · couple · 2026-09-04

    “La atención de todo el personal”

  • Maravilloso

    10/10

    Jaybe Citlali · extended group · 2026-08-20

    “La tranquilidad, la atención de todo el personal, todo me gustó.”

  • REGRESAREMOS 100%, EL MEJOR SERVICIO QUE HEMOS RECIBIDO EN ZIHUATANEJO

    10/10

    Andres · family with children · 2026-08-10

    “EXCELENTE ATENCION DEL PERSONAL, LA COMIDA DELICIOSA, TODO INCREIBLE EL HOTEL DE BUEN TAMAÑO”

  • The spot for a perfect getaway weekend

    10/10

    Kellyanne · solo traveller · 2026-08-03

    “I had such a relaxing retreat. The property is spotless, the location is superb. What a sunset view! The staff are always present, ready to help, and so friendly.”

  • Wonderful!

    10/10

    Anna · couple · 2026-05-22

    “Wonderful in every way- location, design, staff, facilities, dining.”

  • Perfect

    10/10

    Maria · solo traveller · 2026-05-20

    “Everything”

  • staff are totally amazing at this resort. The beach is amazing and so are the pools. It can be challenging for children

    9/10

    Jennifer · couple · 2026-04-19

    “The beach is beautiful and so is their location. Many of the other hotels are on hills and require a lot of climbing to get up to their facilities. However, you need to be careful about what room you get at this property.”

  • Excelente hotel y personal

    10/10

    Edgardo · family with children · 2026-04-14

    “Es un hotel de primera clase, estoy muy contento con el mantenimiento y atención que se recibe me gustaría que mejoren en el menú del restaurante y veo elevados los precios con respecto a las porciones.”

  • Guest review

    10/10

    Cay · couple · 2026-03-05

    “oceanfront”

  • A truly exceptional stay in every way — we look forward to returning again soon.

    10/10

    Bernard · couple · 2026-03-04

    “We had the most fantastic time at the Thompson Zihuatanejo. This was our third time staying here, and once again it exceeded all expectations. The food was incredible, the location is absolutely beautiful, and the staff were warm, attentive, and made our stay feel truly special. We can’t wait to come back again.”

  • Excelente opción de sentir que tienes casa en la playa.

    8/10

    Juan Antonio · family with children · 2026-03-02

    “La ubicación frente al mar, inigualable. Los alimentos y el servicio excelente. El cuarto muy cómodo. Las instalaciones bonitas.”

  • Thompson on Playa la Ropa

    9/10

    Deborah · solo traveller · 2026-02-27

    “Located on one of the loveliest beaches in the world”

View all guest reviews

Hotel info and reviews come from third-party sources.