JW Marriott Hotel Guadalajara boasts an array of luxurious amenities, including an outdoor swimming pool, fitness center, and a terrace for guests to unwind and relax. The on-site restaurant offers exquisite dining experiences, while the 24-hour front desk caters to all guest needs with impeccable service.
Convenient Services
Guests can enjoy the convenience of room service and airport transfers provided by the hotel. Additionally, a car rental service is available for those looking to explore the city at their own pace.
Prime Location
Situated just a short distance from iconic landmarks such as the Expiatorio Temple and Cabanas Cultural Institute, JW Marriott Hotel Guadalajara offers easy access to the city's vibrant attractions. With Guadalajara Airport a mere 22 km away, guests can seamlessly reach their luxurious retreat upon arrival.
Experience luxury and convenience at JW Marriott Hotel Guadalajara. Book your stay now for an unforgettable experience.
✦HAPPI HIGHLIGHTS
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Great service
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Delicious food
At the hotel
Popular amenities
76 listed
24-hour front desk
24-hour security
Access to health care professionals
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
Bar
Car hire
View all amenities
Pools & wellness
Outdoor pool
Pool with view
Rooftop pool
Swimming pool
Dining & drinks
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid-friendly buffet
Physical distancing in dining areas
Restaurant
Wine/champagne
Fitness & outdoors
Fitness center
Fitness facilities
Outdoor furniture
Sun terrace
Terrace
Rooms & comfort
CCTV in common areas
CCTV outside property
Emergency cord in bathroom
Lower bathroom sink
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Safety deposit box
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Parking garage
Private parking
Shuttle service
Shuttle service (additional charge)
Valet parking
Wheelchair accessible
Guest services
Concierge service
Express check-in/check-out
Fax/photocopying
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Private check-in/check-out
Tour desk
Services & essentials
Daily housekeeping
Higher level toilet
Key access
Key card access
Mobile app for room service
Non-smoking throughout
Room service
Toilet with grab rails
Visual aids: Braille
Review in focus
207 reviews
2/ 10
la habitación y limpieza
Dagnino Frisbie · solo traveller · 2026-10-12
The guest experience
9.2out of 10 207 verified reviews
Loved most
Great service
Delicious food
Worth knowing — Breakfast options could vary · Some service aspects need extended hours
How guests scored the stay
Service9.6
Staff were exceptionally attentive and professional, with multiple mentions of helpful servers.
Overall Experience9.3
Overall sentiment from the reviews indicates guests had a wonderful and memorable stay.
Location9.1
Standard quality for this hotel tier.
Cleanliness9.1
The entire property is spotless, contributing to a wonderful overall experience.
Food and Beverage9.1
Food is described as delicious, with specific praise for the Agave restaurant.
Amenities9.1
Great amenities mentioned, including the executive lounge and relaxing pool area.
Room Quality9.1
Rooms are well-appointed and comfortable, as implied by positive sentiments in various reviews.
Value for Money9.1
Guests feel they received good value for the excellent services and amenities offered.
Live guest feedback
Guest reviews
Mixed experiences
90% of 20 recent stays rated 8+
9.2207 reviews
Gran Hotel, no el mejor servicio y poco flexibles
2/10
Dagnino Frisbie · solo traveller · 2026-10-12
“la habitación y limpieza”
Exceptional Service. Made Our Stay Unforgettable.
10/10
christianpH4469RE · Couples · 2026-06-26
“My stay at the JW Marriott Guadalajara was exceptional from start to finish, but the true highlight was the Executive Lounge experience.
The level of hospitality, professionalism, and attention to detail was outstanding. A special thank you to Carlos Mata, who consistently went above and beyond to ensure every guest felt welcomed and valued. His warm personality, genuine care, and commitment to providing first-class service elevated the entire experience. Whether it was anticipating guests’ needs, offering local recommendations, or simply greeting everyone with a smile, Carlos exemplified what luxury hospitality should be.
The Executive Lounge itself was beautifully maintained, with excellent food and beverage offerings throughout the day, but it was the service that truly set it apart. Carlos made every visit feel personalized and memorable.
JW Marriott Guadalajara is fortunate to have such a dedicated team member representing their brand. I look forward to returning and highly recommend this hotel to anyone visiting Guadalajara. Five stars all around!”
Fenomenal
10/10
I8290BHm_nicad · Family · 2026-06-24
“Carlos Mata
...
gratitude for the outstanding service he provided, it was in an amazing experienced. in charge of the hospitality continental breakfast and he made sure my family was well fed everyday for the 4 days of our stayed.
He went beyond his job duties to make sure my family had an unforgettable experience.”
Great Family Trip During the World Cup—Thank You, Leilani!
10/10
AndrewP5597 · Family · 2026-06-19
“Our family visited Guadalajara during the World Cup and stayed at the JW Marriott. Since it was our first time visiting the city, I reached out to the concierge team for assistance with transportation arrangements, restaurant recommendations, and finding an authentic mariachi experience.
Leilani Valencia was exceptionally helpful, professional, and kind throughout our stay. She patiently assisted me with multiple transportation requests and always responded promptly and graciously. Her recommendations were excellent, especially the mariachi experience, which our entire family thoroughly enjoyed and will remember for years to come.
Leilani’s warm hospitality made us feel truly welcome and comfortable from the moment we arrived. Thanks to her thoughtful assistance and local expertise, we had a fantastic time exploring Guadalajara and enjoying the World Cup festivities.
I sincerely appreciate all of Leilani’s help and dedication to making our trip special. She is a tremendous asset to the JW Marriott team, and I would highly recommend her assistance to anyone staying at the hotel. Thank you, Leilani, for helping make our family trip such a memorable one!”
Breakfast Hero: Jose Reyes
10/10
grantmV6344VH · Business · 2026-06-17
“Breakfast was awesome. Jose Reyes went beyond on his service. Everything was fantastic and clean.”
Great time
10/10
cguzinski · Business · 2026-06-17
“So friendly, we loved Jose Reyes. He helped us so much”
Have never had anything like this before.
10/10
Tour10114908838 · Business · 2026-06-17
“Fantastic. Jose Reyas was fantastic with service.”
The best service and club sandwich @ JW Marriott Guadalajara
10/10
juanhA856GT · Family · 2026-06-09
“We just had an excellent comfort dinner: thw chef sent an amuse bouche of refried beans “Monterrey style” spicy and tasty.
The club sandwich was probably the best one we have had.
The best part of the dinner was the excellent service from Pedro, he made sure we felt welcome and pampered,
Congratulations to the team at Agave.”
Needed a drink and snack before dinner after a long journey.
10/10
Nomad749187 · Business · 2026-06-03
“Bar service was great. Jose was very attentive and provided excellent service.”
Service and restaurant review
10/10
J1836APemilior · Family · 2026-06-03
“It was amazing, food was delicious and the service was great, personally I loved it, and I will be coming back soon.”
Super friendly
10/10
miguelq587 · Family · 2026-05-28
“Very nice and clean. Service is unique.”
Mediocre Experience at a Nice Hotel
4/10
Trip08827118851 · Couples · 2026-05-22
“I really don't leave negative reviews for hotels, especially Marriott properties where I have status. But I was not impressed by the JW Marriott in Guadalajara. I've stayed in other JW Marriott properties around the world and this one doesn't live up to the name in terms of service or amenities.
The good is that I got a room upgrade as an ambassador member. The junior suite was a nice room with comfortable amenities. We were on the lowest floor, but it was still a nice room with great amenities even if the windows did look out onto local traffic.
The bad: when I went to check in at 3:00 PM the room was not ready. They said it would be about 10 minutes for final cleaning and told us to wait in the lounge. The lounge was sparse with only some pretzels in a bowls and canned sodas. We waited an hour before heading back down to the desk and checking again. The room still wasn't ready and so we went to the lobby bar where the disinterested bartender made us some actually stellar margaritas and we killed time for about a half hour until our room was ready. It was another half hour and a phone call to the desk before our bags were brought up.
The lounge breakfast in the AM was a sort of DIY chilaquiles which was OK, but not on the same level as other hotels we stayed at on the same trip. Kinda meh and cold
On top of all of that, we booked with points but they Incorrectly charged us $90 for the room and I am working withy credit card company to get that reversed.
So all in all, it was a fine room, but definitely not a 5 star experience. We stayed our other night in Guadalajara at Casa Habitat and they made us feel like honored guests rather than an inconvenience.”
Agave restaurant
10/10
mandid871 · Solo travel · 2026-05-12
“Ate at Agave and Jose was great. Great customer service.”
Excellent breakfast.
10/10
carlaK4553RG · Business · 2026-04-29
“Jose provided excellent service and attention during our breakfast.”
Guest review
10/10
Nyenemo · solo traveller · 2026-04-28
“Simply amazing.”
Very nice dining experience
10/10
karengG5916RB · Friends getaway · 2026-04-26
“Our server , Jose was very kind and attentive. He took very excellent care of us”
Clean, modern hotel with good on site dining
10/10
meganjK5785NQ · Business · 2026-04-20
“I stayed at the JW Marriott for a work trip, and was very pleased with the hotel - the room was clean and modern. I had dinner at Agave on my first night - delicious steak tacos and wonderful service from Jose!”
Top notch service
10/10
Pelog · Business · 2026-04-11
“This place is fantastic! The atmosphere is incredibly welcoming and set a great mood for the meal.
The food was delicious, and I was especially impressed by how many vegan options they offer—there really is plenty to choose from.
The service is truly top-notch and some of the best I’ve ever experienced. Angel, Bryan, and Jose (along with the rest of the team) were extremely attentive, helpful, and made sure everything was perfect. Highly recommend!”
Restaurant service 5 stars
10/10
484rubenl · Friends getaway · 2026-03-31
“Thanks you so much Jose for your service. It's real pleasure to have someone in front of us with all your kindness and want to do is best right at every interaction”
Great experience overall. Room for improvement
10/10
ernestomT6629AP · Family · 2026-03-26
“Food was great.
Highlights Betabel, Salmon and the rib eye tacos
New york can be better.
Jose was a great server”
