Hotelaholic

Puerto Vallarta · Jalisco

Hotel Mousai - Adults Only Puerto Vallarta

Puerto Vallarta, Jalisco

123 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Dining Experience at 4 à la carte Restaurants

    Hotel Mousai offers a culinary delight with its 4 exquisite à la carte restaurants, providing guests with a diverse and luxurious dining experience.

  • Unparalleled Rooftop Entertainment and Infinity Pool

    Indulge in the ultimate relaxation at the roof-top infinity pool while enjoying panoramic sea views and live entertainment, including music, DJ sets, and a cigar lounge.

  • Exclusive Activities and Luxury Spa

    From adventurous activities like hiking to waterfalls, kayaking, and snorkeling to indulging in the luxury spa with unique décor and state-of-the-art hydrotherapy circuit, Hotel Mousai ensures a perfect blend of excitement and relaxation for its guests.

Experience the epitome of luxury and relaxation at Hotel Mousai - Adults Only in Puerto Vallarta. Book now for an unforgettable stay!

HAPPI HIGHLIGHTS

  • Friendly staff

  • Fantastic food

  • Beautiful property

At the hotel

Popular amenities

95 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Adult only
  • Air conditioning
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
  • ATM/cash machine on site
View all amenities

Pools & wellness

  • Beauty Services
  • Fitness/spa locker rooms
  • Heated pool
  • Hot tub/Jacuzzi
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request

Fitness & outdoors

  • Beach
  • Beachfront
  • Fitness center
  • Fitness facilities
  • Garden
  • Hiking
  • Outdoor furniture
  • Personal trainer
  • Private beach area
  • Sun loungers or beach chairs
  • Sun terrace
  • Table tennis
  • Tennis court
  • Tennis equipment
  • Terrace
  • Water sport facilities on site
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Entertainment staff
  • Fire extinguishers
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Smoke alarms

Getting around & access

  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Canoeing
  • Car hire
  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Free WiFi
  • Key card access
  • Live music/performance
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • Snorkelling
  • Squash
  • Sun umbrellas
  • WiFi available

Review in focus

123 reviews
9/ 10
Sehr schönes Hotel, extrem leckeres Essen in allen Dinner-Restaurants, wunderschöne Aussicht aufs Meer, tolle Ausstattung in den Zimmern.
Jan-Hendrik · couple · 2026-05-06

The guest experience

Loved most

  • Friendly staff
  • Fantastic food
  • Beautiful property

Worth knowing — Aggressive upselling · Some restaurants not up to par

How guests scored the stay

  • Service9.0

    Staff were friendly and provided good service overall.

  • Overall Experience9.0

    Overall feedback is very positive with minor issues.

  • Room Quality9.0

    Rooms are described as terrific and luxurious overall.

  • Location8.6

    Beautiful settings but slightly isolated from the city.

  • Food and Beverage8.6

    Food quality mentioned as better than typical all-inclusives.

  • Amenities8.6

    Some amenities described as fantastic, but issues with upselling.

  • Cleanliness8.1

    Some mention of cleanliness, but evidence of potential maintenance issues.

  • Value for Money8.0

    Value was perceived as acceptable; however, some concerns about extras.

Live guest feedback

Guest reviews

Consistent

93% of 15 recent stays rated 8+

  • Sehr schönes Luxushotel mit traumhafter Aufsicht und gutem Dinner

    9/10

    Jan-Hendrik · couple · 2026-05-06

    “Sehr schönes Hotel, extrem leckeres Essen in allen Dinner-Restaurants, wunderschöne Aussicht aufs Meer, tolle Ausstattung in den Zimmern.”

  • Guest review

    10/10

    Trish · couple · 2026-03-14

    “The rooftop pool was heavenly, the views out the room were stunning and the service was top notch.”

  • Wish I had stayed longer

    9/10

    Krystal · solo traveller · 2026-03-04

    “Beautiful and clean”

  • Beautiful property, great staff, ridiculously expensive food and drink

    8/10

    Chantelle · couple · 2026-03-01

    “This is an amazing property! It is class from head to toe. I did love that It was a cashless property, but the iPad controlling the lights and the blinds in the room was very gimmicky. The blinds would close without anybody touching the iPad, which was really weird. I loved the Japanese toilets. The staff was top-notch, super kind, super thoughtful and spoke excellent English.”

  • Guest review

    10/10

    Wendy · couple · 2026-02-09

    “Worth every penny! The infinity pool views are unmatched and you get access to so many different pools/facilities.”

  • A moments that will stay in my memory.

    10/10

    Shai · couple · 2026-01-27

    “The location is gorgeous! The best Hotel in Puerto Vallarta. Room was exceptional, the service was none comparable. Thank you for an amazing luxury experience.”

  • Aside from the entrapment by the 3 time share saleswoman, it was very nice and the pool restaurant in tower 7 was except

    4/10

    Linda and Steve · couple · 2026-01-23

    “The restaurants were fantastic.”

  • Fantastic resort experience, will definitely return for another stay

    10/10

    Jeffrey · couple · 2026-01-20

    “The food was much better than most all-inclusives. The roof top pools were fantastic.”

  • If you are looking for an over the top hotel experience, this place is it!

    10/10

    Theresa · couple · 2025-12-19

    “EVERYTHING! The property was GORGEOUS, the service was impeccable, and the food was the best we have ever had at any hotel we have been to.”

  • Guest review

    9/10

    Steve · couple · 2025-12-04

    “All inclusive food and services at Mousai South and North tower”

  • An unforgettable luxury getaway in a tropical paradise.

    10/10

    Brian · couple · 2025-11-15

    “Beautiful property overall, gorgeous environment, everything was very luxurious. Our room was terrific; the hammock and jacuzzi on the ocean view balcony were amazing. Best couples massage I’ve ever had at the spa. Most of the restaurants were great, DAO was the standout for us.”

  • Guest review

    10/10

    Claudia · partner · 2025-10-11

    “Very scenic views, we stayed in the north building. Food was delicious and room service was very convenient. Staff was very friendly. The ONLY thing we did not care for was the staff trying to "sell" things, although they say it's not selling. Check- in was about 20 minutes longer bc of the promoting of excursions and such, then they wanted us to come to breakfast the next morning for another promoting. What really upset my husband and I was when they called our room the next morning trying to "sell" again. Very tacky for such an upscale place. ”

  • Guest review

    8/10

    Mahmoud · family · 2025-10-02

    “Over all acceptable. ”

  • Guest review

    10/10

    Yendris · 2025-10-01

    “El mejor Spa, las habiataciones amplias, limpias”

  • Guest review

    10/10

    Paul · friends · 2025-09-25

    “.”

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Hotel info and reviews come from third-party sources.