Hyatt Ziva Puerto Vallarta offers an outdoor pool, VitaMar Spa, and a variety of dining options, including 4 à la carte restaurants and a Deli Coffee Shop. Enjoy a pampering experience with massages and body treatments at the spa.
Comfortable Accommodation
Experience comfort in every detail with air conditioning, a minibar, and a private bathroom with bathrobes and a hairdryer. Take advantage of the 24-hour room service and enjoy the convenience of in-room amenities.
Entertainment and Recreation
Indulge in entertainment with a sports bar, tennis court, and fitness centre. The property also features entertainment staff, meeting facilities, and a tour desk for a well-rounded stay.
Book now for a luxurious and relaxing getaway at Hyatt Ziva Puerto Vallarta.
✦HAPPI HIGHLIGHTS
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Friendly staff
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Great amenities
At the hotel
Popular amenities
115 listed
24-hour front desk
24-hour security
Access to health care professionals
Aerobics
Air conditioning
ATM/cash machine on site
Babysitting/child services
Bar
Barber/beauty shop
Beach
View all amenities
Pools & wellness
Beauty Services
Fitness/spa locker rooms
Hair Salon Services
Heated pool
Hot tub/Jacuzzi
Infinity pool
Manicure
Massage services
Outdoor pool
Pedicure
Pool bar
Sauna
Spa/wellness center
Spa/wellness center services
Steam room
Swimming pool
Dining & drinks
Breakfast in the room
Coffee Shop on site
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Kid-friendly buffet
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Beachfront
Fitness center
Fitness classes
Fitness facilities
Garden
Outdoor furniture
Personal trainer
Private beach area
Sun loungers or beach chairs
Table tennis
Terrace
Water sport facilities on site
Yoga classes
Rooms & comfort
CCTV in common areas
CCTV outside property
Emergency cord in bathroom
Hot spring bath
Lower bathroom sink
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Entertainment staff
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Security alarm
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Free Parking
Lift / Elevator
Parking
Private parking
Shuttle service
Shuttle service (additional charge)
Wheelchair accessible
Guest services
Concierge service
Currency exchange
Fax/photocopying
Invoice provided
Ironing service
Kids' club
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Tour desk
Services & essentials
Billiards
Board games/puzzles
Cashless payment available
Daily housekeeping
Designated smoking area
Evening entertainment
Family rooms
Free WiFi
Games room
Higher level toilet
Karaoke
Key card access
Live music/performance
Minimarket on site
Mobile app for room service
Non-smoking throughout
Room service
Sun umbrellas
Themed dinner nights
Toilet with grab rails
WiFi available
Review in focus
562 reviews
10/ 10
Everything. Its our second home. We will be back next year. Will be our fourth stay
Mary Ann · solo traveller · 2026-10-07
The guest experience
9.0out of 10 562 verified reviews
Loved most
Friendly staff
Great amenities
Worth knowing — Cleanliness issues · Dated rooms
How guests scored the stay
Location9.9
Well-located near attractions, with easy taxi access to Puerto Vallarta.
Amenities9.9
Great beach area and cabana service, although some amenities were noted as limited for adult-only spaces.
Service9.9
Overall friendly and kind staff mentioned in several reviews, with some specific positive feedback.
Food and Beverage8.9
Food quality was described as good but inconsistent, especially the buffet.
Overall Experience8.9
Some positive experiences overshadowed by several negative aspects, leading to a fair evaluation.
Value for Money8.8
Pricing was questioned against the quality of amenities and service.
Cleanliness7.9
Room was dated, and towels and water were insufficient. Reports of stolen items indicate issues with cleanliness.
Room Quality7.8
Rooms were described as dated and had issues with humidity and functionality.
Live guest feedback
Guest reviews
Mixed experiences
78% of 18 recent stays rated 8+
9.0562 reviews
Guest review
10/10
Mary Ann · solo traveller · 2026-10-07
“Everything. Its our second home. We will be back next year. Will be our fourth stay”
Fun
8/10
carlosmateov981 · Family · 2026-07-18
“Nice hotel, food good and staff nice, pool and beach is great Javier from entertainment is really awesome”
So bad
2/10
sonyan328 · Family · 2026-07-17
“⭐☆☆☆☆
Very disappointing experience.
I have been waiting for my refund for a long time, and despite providing all the requested documents and contacting both the hotel and my bank, I still have not received my money.
Communication has been slow, and I keep getting delays without a clear resolution or timeline. This has been very frustrating and has caused unnecessary stress.
I expected much better customer service from Hyatt. I hope they resolve this issue immediately, but based on my experience, I cannot recommend this hotel until they improve how they handle refund cases.”
A beautiful family resort
10/10
N5432FMsergioc · NONE · 2026-07-13
“We went to Hyatt for the first time and our expectations were high. The resort is exceptional and the staff is amazing. While there are things that need some improvement, the staff was receptive and quick to fix them. The location is great as it is only a 5 minute Uber ride to Zona Romántica. Safety is great here as well and never felt unsafe. There are enough restaurants and you don't need to make dinner reservations, which is great. Downside is if you go to the most popular restaurant your wait will be greater. Staff was great, especially the ala carte cooks in the Vivaz buffet whose great personality and delicious seasoning keep us coming back. There were a few glitches, which I've made the hotel aware of. Overall they are extremely responsive to any needs. Not the best for couples. It is ideal for a family though.
Definitely recommend and we would return.”
best resort at Puerto Vallarta
10/10
T2541ZEestherk · NONE · 2026-07-12
“Hyatt Ziva was everything that I wanted at an all-inclusive resort. The private beach was amazing. The staffs were so attentive. Thank you for an amazing stay.”
Amazing!
10/10
Tourist14371104154 · Family · 2026-07-11
“This resort is so amazing! The community the staff shares there is incredible! My family and I had the pleasure of meeting Leo, Karolyn, and Javier who made the experience so much more enjoyable! They are so fun and the entertainment they bring is unforgettable!”
Great family vacation and value. Great Intro to PV
10/10
372jaynev · Family · 2026-07-11
“Beautiful private beach with cliffs
Great ocean for chilling. Very smooth waves.
Beautiful views from beach, pool, and room.
GREAT staff at every level from hostess to servers and front desk. Very welcoming. Great entertainment staff.
So much fun with volleyball and foam party!”
A very comfortable stay
8/10
jmcswain32 · NONE · 2026-07-08
“Beautiful beach views, friendly staff, and comfortable accommodations would be how I would sum up my experience at the Hyatt PV.”
The perfect place to celebrate family
10/10
joiec926 · NONE · 2026-07-08
“The staff at the Hyatt Ziva Puerto Vallarta make the gorgeous location and facilities truly perfect! Having a great view is one thing, feeling like you are at home among friends is another! We will never forget our time here!”
Beautiful natural location, room for much improvement.
6/10
selinag2015 · NONE · 2026-07-07
“Location is beautiful! Beach is stunning and many pools to enjoy. July is not the time of year to enjoy this location. SO SO HOT! No AC in lobby, hallways, elevators (sometimes yes sometimes no), and the AC in restaurants was also not satisfactory. Beach water is also pretty warm this time of year. The property itself did not live up to the Hyatt standard. In my opinion. There are two towers and from what I gathered one is newer than the other and we were not in the newer. Food was just ok, I was expecting better.”
Thank you Hyatt!
10/10
LanceS993 · NONE · 2026-07-06
“Amazing location, food and accommodations. We will be back soon!
I would recommend the ocean view and the prime rib at the blaze restaurant.”
Shout out to the Entertainment Staff
10/10
Safari738780 · Family · 2026-07-04
“Can’t say enough about the entertainment staff a big shout out to Karolyn, Ziry and Leo! they made our stay so much fun helping us create a lot of new memories.”
Highly Recommend
10/10
E8388LCdianeb · Family · 2026-07-04
“Just got back from a family vacation at the Hyatt Ziva PV. WOW. The resort is nestled in a cove which makes the beach private. They do a fabulous job manicuring the beach every day. The ocean was great our week. Spent a lot of time inside the water and at the pool. Just about every pool is an infinity pool which is very very nice.
We did a private car to and from the airport with amstar. Worked out very well. However we did all our excursions through Manuel on the beach with Viking. We enjoy getting out on the water and his boat comes right up to the beach and picks you up. We did snorkeling and fishing with him and I highly recommend him. Definitely glad Hyatt has him which made everything so nice and easy.
The resort has 4 restaurants plus the buffet plus all the other food they set up in the lobbies and huts. The food is abundant. They also have service down perfectly. You can tell everyone is well trained.
If you are looking in PV and rely on reviews like I do .... hope this helps. We had a fabulous time at the Hyatt.”
No worth the price
6/10
O7947JRadrianas · NONE · 2026-07-03
“The hotel was average, the food was below average. If you wanted to sit by the pool you needed to rent a cabana as well as if you wanted food service. The prices for the spa were ridiculous. Overall I would rate this place a 6. I would not come back.”
Wedding Trip - We Love Hyatt Ziva
10/10
66davisk · NONE · 2026-07-02
“This was our third visit to Hyatt Ziva Puerto Vallarta, and this time was for my wedding. My wife and I had the best experience there, and always do. Compared to other resorts in the area, the value you get from the layout and privacy of the resort on it's own private beach, the quality of the food, the staff and service you get is truly top notch. I can't recommend this place enough. If you can, the swim out rooms (not club section) are worth the extra price.”
disappointed
2/10
Hrhein · NONE · 2026-06-30
“our stay in this hotel resort was disappointing, staff were nice but front desk line was always busy, I tried calling them at least 50ntimes and they never answered, we had to either go down or call somewhere else and ask them to connect us to the front desk
food was below average, nothing special and there were flies and fruit flies flying over all the food items, buffet was disgusting and it didn`t seem to bother them at all. beach towels were only available in the morning and during the day it was impossible to find them, the whole time we were there they kept trying to sell us their cabanas and wouldn`t allow guest to use them without paying for them- we had transportation from and to airport included in our pachage and at the end of our stay there were denying our transportation back to the airport. overal, we don`t recommend this resort”
Beautiful Setting and Best Staff!
10/10
N1181COdavidl · NONE · 2026-06-30
“The absolute best staff out of all of the all inclusive resorts I’ve been to! Diego with the Spa is one of the nicest young men we have ever met! Israel, Joel, Alex and Alijandro were all amazing! Honestly they were the very best!!
The setting is like a private resort with zero people from other beaches walking through! The beach has no other access on both sides. It is gorgeous!
Definitely could use some updates in the rooms on the non-VIP side, though.”
Wonderful Resort Tucked on a Private Beach
10/10
BrettJReider · Couples · 2026-06-27
“Being my first time to Puerto Vallarta, I did not know what to expect of the city or the accommodations. The resort came recommended by some friends who had stayed there multiple times previously. After a 30-40 min ride from the airport, we passed through the Zona Romántica and arrived at our private resort, tucked into a small bay. We were immediately greeted and assisted in checking in, and walked over to the Club tour to our where our room was located.
Our room had a fantastic view at all times of the day. The room was spacious and well appointed, with double sinks and a large shower, and plenty of storage around for clothes and our luggage. And a well stocked mini fridge. Our room attendant was lovely as well and did a great job keeping our room clean on a daily basis. The only issue (one evening) was loud music coming from Hyghlightz which made it difficult to sleep that night.
We made use of the adult pool and adjacent beach every day. We never had trouble finding a recliner under an umbrella, and staff from the closest bar (Tortugas) frequently checked in if we wanted drinks or water. Our regular bartender, Orlando, took time to get to know us and make speciality drinks for us as well. And provided waters whenever we needed.
We tried several of the dining options (Blaze, Vivaz, Casa Grande, Hyghlightz, and Tamari) and we had no complaints. Blaze was particularly great for breakfast and lunch (though a bit hot), and Vivaz had a perfect selection for breakfast time. The sushi and entrees at Tamari were flavorful and fresh.
Overall, this was a really great resort set in a fantastic location that's hard to beat. A private beach, isolated enough from the city but still only a 5-10 minute Uber ride away if you want to go. Staff were friendly and helpful everywhere, and consistently willing to help in any way possible. We will absolutely be back in the near future!”
