Hotelaholic

Puerto Vallarta · Jalisco

Marriott Puerto Vallarta Resort & Spa

Avenida Paseo De La Marina 435, Puerto Vallarta, Jalisco, 48354

9.0 Wonderful457 guest reviews

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Luxury Resort with Private Beach and Infinity Pool

  • Private Beach and Infinity Pool

    Enjoy exclusive access to a private beach area and unwind by the infinity pool with stunning views of Banderas Bay.

  • Ohtli Spa and Wellness Facilities

    Indulge in luxury at the Ohtli Spa with a range of treatments, indoor pool, hot tub, and steam bath. Stay active at the gym or tennis courts.

  • Gourmet Dining and Ocean Views

    Experience a culinary journey at the 4 on-site restaurants offering diverse cuisines. Sip on cocktails at the Lobby Bar while soaking in panoramic ocean views.

Escape to paradise at our luxury resort - book now to experience the ultimate relaxation and indulgence!

HAPPI HIGHLIGHTS

  • Clean and lovely place

  • Great property

  • Wonderful staff

At the hotel

Popular amenities

110 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Babysitting/child services
  • Bar
  • Barber/beauty shop
  • Beach
  • Beachfront
View all amenities

Pools & wellness

  • Beauty Services
  • Fence around pool
  • Fitness/spa locker rooms
  • Hair Salon Services
  • Hot tub/Jacuzzi
  • Indoor pool
  • Infinity pool
  • Kids' pool
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Pool bar
  • Pool with view
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool
  • Swimming pool toys

Dining & drinks

  • Breakfast in the room
  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request

Fitness & outdoors

  • Bike tours
  • Broadcast Live sport events
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Golf course
  • Kids' outdoor play equipment
  • Outdoor furniture
  • Personal trainer
  • Private beach area
  • Sun loungers or beach chairs
  • Table tennis
  • Tennis court
  • Tennis equipment
  • Terrace
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking

Guest services

  • Children's playground
  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk
  • Tour/class on local culture

Services & essentials

  • Billiards
  • Board games/puzzles
  • Business center
  • Car hire
  • Cashless payment available
  • Darts
  • Designated smoking area
  • Free WiFi
  • Games room
  • Grocery deliveries
  • Happy hour
  • Horse riding
  • Live music/performance
  • Room service
  • Snorkelling
  • Sun umbrellas
  • Temporary art galleries
  • WiFi available

Review in focus

457 reviews
2/ 10
Our stay at this hotel was extremely disappointing and fell far below our expectations. The day before our arrival, a guest was tragically killed by a crocodile on the beach. While we understand that unforeseen incidents can occur, we were never informed of this event prior to or upon check-in, which was concerning given the potential safety implications. Additionally, the hotel was preparing to close for renovations, but this was never disclosed before our stay. As a result, the property was severely understaffed. The Kids Club was unavailable because the staff member responsible for it had resigned, leaving our children without one of the amenities we specifically expected and paid for. The overall condition of the resort was poor. The property appeared dirty, service was noticeably lacking, and staffing shortages affected nearly every aspect of the experience. During the World Cup, several of the resort's restaurants were unavailable to hotel guests because reservations had been given to local patrons, despite our paying resort fees and daily charges with the expectation of full access to the amenities. To make matters worse, the resort experienced a power outage that lasted more than 12 hours during our stay. With temperatures exceeding 90°F, there was no air conditioning for an extended period, making the accommodations extremely uncomfortable. Overall, this property did not meet the standards of a four-star hotel. The lack of communication, poor maintenance, staffing issues, limited amenities, and service failures made for a very disappointing vacation. I would not recommend staying here based on our experience.
jessecah2026 · Family · 2026-07-21

The guest experience

9.0out of 10
457 verified reviews

Loved most

  • Clean and lovely place
  • Great property
  • Wonderful staff
  • Beautiful wedding venue

Worth knowing — Incompetent restaurant and bar supervisor · Food quality complaints · Billing issues

How guests scored the stay

  • Location9.3

    Beautiful location with access to a stunning view.

  • Amenities9.3

    Well-maintained pool area and grounds, perfect for relaxing.

  • Service9.3

    Every team member we encountered was genuinely warm, professional, and went out of their way to ensure our family was comfortable.

  • Room Quality9.3

    The recent updates made the rooms feel fresh and modern.

  • Cleanliness8.8

    The rooms felt fresh, modern, and impeccably clean.

  • Overall Experience8.8

    Overall a wonderful stay with some service hiccups.

  • Value for Money8.8

    Standard quality for this hotel tier.

  • Food and Beverage8.3

    Mixed reviews, with complaints about food quality from the restaurant.

Live guest feedback

Guest reviews

Mixed experiences

64% of 14 recent stays rated 8+

9.0457 reviews

  • Don't stay here!

    2/10

    jessecah2026 · Family · 2026-07-21

    “Our stay at this hotel was extremely disappointing and fell far below our expectations. The day before our arrival, a guest was tragically killed by a crocodile on the beach. While we understand that unforeseen incidents can occur, we were never informed of this event prior to or upon check-in, which was concerning given the potential safety implications. Additionally, the hotel was preparing to close for renovations, but this was never disclosed before our stay. As a result, the property was severely understaffed. The Kids Club was unavailable because the staff member responsible for it had resigned, leaving our children without one of the amenities we specifically expected and paid for. The overall condition of the resort was poor. The property appeared dirty, service was noticeably lacking, and staffing shortages affected nearly every aspect of the experience. During the World Cup, several of the resort's restaurants were unavailable to hotel guests because reservations had been given to local patrons, despite our paying resort fees and daily charges with the expectation of full access to the amenities. To make matters worse, the resort experienced a power outage that lasted more than 12 hours during our stay. With temperatures exceeding 90°F, there was no air conditioning for an extended period, making the accommodations extremely uncomfortable. Overall, this property did not meet the standards of a four-star hotel. The lack of communication, poor maintenance, staffing issues, limited amenities, and service failures made for a very disappointing vacation. I would not recommend staying here based on our experience.”

  • Disappointing end to our stay. Hotel needs better communication.

    4/10

    589karid · Family · 2026-06-30

    “Our stay was mostly enjoyable until the final night, when our experience took a dramatic turn. Around 3:00 a.m., the power went out and remained out for several hours. Without electricity, we had no air conditioning in extremely hot and humid conditions and were unable to charge our phones before leaving for the airport later that afternoon. Just as the electricity finally began to come back on, the water service stopped for about 30 minutes (brown water), leaving us unable to shower or prepare for our travel day. While the water was eventually restored, it only added to the frustration of an already stressful morning. What was most disappointing was the complete lack of communication, as the front desk phone went unanswered multiple times. There were no updates, announcements, or notices explaining what was happening or when service might be restored. We had to contact the front desk ourselves for information. When my husband went downstairs to the front desk at about 7:00 a.m., we were told there was little they could do until the manager arrived at 9:00 a.m. We were offered another room, but with our airport departure only four hours away, moving rooms wasn't a practical solution. To make an already stressful stay even more unsettling, we learned that a man had been killed by a crocodile nearby. Surprisingly, the hotel never communicated this incident to guests. We only became aware of it after a family member in the US contacted us because the tragedy had made national news. While we understand the incident was beyond the hotel's control, timely communication would have helped guests better understand the situation and any potential safety considerations. We also understand that unexpected emergencies and utility outages can happen and are not always within a hotel's control. However, how a hotel communicates with and cares for its guests during those situations is within its control. Better communication, more attentive service, and a sincere effort to assist guests would have made a significant difference.”

  • Guest review

    7/10

    rivera · solo traveller · 2026-06-30

    “No pudimos usar playa ni entrar al mar a lo que íbamos, por ataque mortal de cocodrilo, en todo el fin de semana mano pudimos ni caminar la playa”

  • Quiero regresar pronto

    9/10

    Raul · couple · 2026-06-18

    “La piscina esta genial me encanto la temperatura del agua y la limpieza. El personal es muy amable y en genreal las instalaciones son muy bonitas.”

  • Guest review

    6/10

    gerardo · couple · 2026-06-12

    “el desayuno”

  • Guest review

    7/10

    Marc · solo traveller · 2026-06-11

    “The Location”

  • Overall great experience

    10/10

    SAYRA · couple · 2026-06-11

    “Great! Staff was friendly”

  • me sorprendio

    10/10

    CEBALLOS · extended group · 2026-06-10

    “la atencion”

  • Update from previous stays

    8/10

    LQGuy · Couples · 2026-06-06

    “I've already written a number of previous reviews of this property, so please see those for a more comprehensive overview if helpful. What's new/different, issues, staff: We come to Puerto Vallarta almost annually and have for the past 20+ years, and the vast majority of those stays were at the Marriott. The hotel has consistently rated pretty well over the years. And our last visit was two years ago. Upon arrival, things did not appear any different from before...including many familiar faces, all of whom left us with positive impressions in the past, as they did with this stay. Our Room (3030) appears to have had a refresh since the last visit. Everything in it was in good working order, except the telephone, which we really didn't care about. New paint. Firm mattress. Spotless as usual. We only had one problem during this stay. A convention was staying at the property, and decided to have a pool party on our first night. It was loud, to say the least! We were also told that it would end by 11. It lasted until beyond 2 AM! We called down to request that it be quieted around 9 PM. The next morning, we awoke to a letter in our door, apologizing for the nuisance and a credit. The Manager also provided her email address, to which I replied upon our return home. She was responsive, willing to listen, and take in feedback, professional, and I felt heard/understood. She has reassured me that viable, measurable action is being taken in the way of policy review, though I haven't received specifics yet. If they actually implement a change to address this, then I would not let this matter concern you, nor weigh this review more negatively than it should. Restaurants and public areas remain unchanged. Nothing worn or "wrong" with any of them! Just appearing unchanged. The standout new feature was the pool area. Previously, it was one large body of water. It's difficult to describe, but that same pool area exists, with a peninsula jutting out diagonally for more chair space. But where a large, open, concrete events area previously existed, it has been torn out and replaced with an adult-only pool area. This was a great addition to this property. Not only for the visual aesthetic. But also for the opportunity to move away from screaming kids (which we only had to do once during our 8 days there). While we were thrilled with the low census (people are just not returning to PV in the numbers that they used to prior to February), which created a relaxing, quiet respite that we are always looking for! It's equally concerning for the employees whose livelihoods depend on tourism! If you're concerned about safety, there's no need to be currently. Puerto Vallarta as a whole is becoming more expensive, and that includes hotels. Hopefully, this will be curbed soon, as it's always been a better value than places like Hawaii. Overall, we were happy with our stay. Will we return? Maybe. We'll want to watch future reviews and see if noise complaints end. But as with any destination that you visit so frequently that you know it like the back of your hand and doesn't feel "foreign" anymore, we might also just be ready for a change. As I started with, the value and what makes it stand out remains the team of employees who work there! Everyone is friendly! Kind! Willing to stop and help! We always love visiting with Andrea at the breakfast omelet station! (We were disappointed that Reyna was on vacation, but continue to wish her well...wonderful gem of a personality if you get to meet her for breakfast!), the three bellmen....just everyone!”

  • Armando, pool server, is the best!

    10/10

    V6978GTgloriam · Solo travel · 2026-06-05

    “Armando made the entire trip. Keep this man and give him the biggest raise. My room was ehh, so so. I would have left to a different resort if it weren’t for the hospitality that Armando showed”

  • Guest review

    10/10

    Vanessa · solo traveller · 2026-06-02

    “Excelente hotel, personal muy amable, palya hermosa, instalaciones limpias y las bebidas muy buenas”

  • AMAZING

    10/10

    F9348ZLdaniela · Couples · 2026-06-01

    “Great service experience makes the difference and Santiago bellman always makes it with a smile and ready to assist the guests Edson at the front desk is amazing 5 stars service”

  • EXCELENTE MENOS EL SERVICIO DE BOTONES , DE LO PEOR

    10/10

    pablo · family with children · 2026-05-15

    “La piscina excelente todo muy bien muchas gracias”

  • Incredible

    10/10

    Dulce Maria Betsabee · extended group · 2026-05-11

    “The hotel was just great. The pool service and the food.”

View all guest reviews

Hotel info and reviews come from third-party sources.