Hotelaholic

Puerto Vallarta · Jalisco

Sheraton Buganvilias Puerto Vallarta

Francisco Medina Ascencio 999, Puerto Vallarta, Jalisco, 48330

8.8 Excellent609 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Stunning Ocean Views and Spa Treatments

    Experience breathtaking ocean views and indulge in a variety of beauty treatments at the Sheraton Buganvilias Resort & Convention Center's spa.

  • Luxurious Rooms and Modern Amenities

    Relax in rooms featuring 32-inch flat-screen TVs, with some offering spacious terraces or balconies for a truly indulgent stay.

  • Fitness Center, Tennis Club, and Shopping Arcade

    Stay active at the state-of-the-art fitness center, enjoy a game of tennis at the on-site club with private lessons, and explore the shopping arcade featuring boutique stores.

Immerse yourself in luxury and relaxation at Sheraton Buganvilias Resort & Convention Center. Book your stay now for an unforgettable experience!

HAPPI HIGHLIGHTS

  • Excellent service from staff

  • Friendly and helpful personnel

At the hotel

Popular amenities

112 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport shuttle
  • Airport shuttle (additional charge)
  • ATM/cash machine on site
  • Babysitting/child services
  • Bar
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Beauty Services
  • Hair Salon Services
  • Hot tub/Jacuzzi
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Pool with view
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Swimming pool
  • Swimming pool toys

Dining & drinks

  • Breakfast in the room
  • Coffee Shop on site
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Beach
  • Beachfront
  • Broadcast Live sport events
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Golf course
  • Outdoor furniture
  • Personal trainer
  • Private beach area
  • Public transport tickets
  • Sun loungers or beach chairs
  • Sun terrace
  • Tennis court
  • Tennis equipment
  • Terrace
  • Yoga classes

Rooms & comfort

  • Hot spring bath
  • Non-smoking rooms
  • Public Bath

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Wheelchair accessible

Guest services

  • Children's playground
  • Concierge service
  • Currency exchange
  • Fax/photocopying
  • Ironing service
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Business center
  • Car hire
  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Indoor play area
  • Key card access
  • Live music/performance
  • Minimarket on site
  • Non-smoking throughout
  • Room service
  • Solarium
  • Sun umbrellas
  • Temporary art galleries
  • Themed dinner nights
  • WiFi available

Review in focus

609 reviews
5/ 10
RESTAURANTE LA VILLITA Y LA VISTA DE LA HABITACION
Alicia · couple · 2026-10-15

The guest experience

8.8out of 10
609 verified reviews

Loved most

  • Excellent service from staff
  • Friendly and helpful personnel

Worth knowing — Not a true all-inclusive experience · Food had many up charges

How guests scored the stay

  • Service9.9

    The staff went above and beyond to make us feel welcome and taken care of, with specific praise for Fernando, Luis, Jimena, and others.

  • Overall Experience9.4

    Despite some issues with food and value, the overall experience was highly praised, making guests want to return.

  • Location8.9

    Not directly mentioned, but inferred as part of a positive overall experience.

  • Cleanliness8.9

    The room was clean, beautiful and well maintained.

  • Room Quality8.9

    The room was clean and well maintained.

  • Amenities8.4

    Facilities were praised, but the activities and some dining options had up charges.

  • Food and Beverage7.9

    Food was okay, typical resort fare, but many items required an up charge.

  • Value for Money7.9

    The hotel is not a true all-inclusive and had many up charges, which affected overall value.

Live guest feedback

Guest reviews

Mixed experiences

73% of 15 recent stays rated 8+

8.8609 reviews

  • Guest review

    5/10

    Alicia · couple · 2026-10-15

    “RESTAURANTE LA VILLITA Y LA VISTA DE LA HABITACION”

  • Definetly coming back to Vallarta no to Sheraton

    6/10

    Helena · couple · 2026-09-19

    “Nice location”

  • Disappointed in the property. I would not return

    2/10

    Paul · solo traveller · 2026-09-12

    “Gym”

  • Great resort hotel with a minor inconvenience.

    10/10

    Richard · couple · 2026-08-16

    “We love the security and hospitality the location offers. The staff and the amenities are top shelf.”

  • Amazing service

    10/10

    T3593TXjavierr · Family · 2026-08-08

    “Enrique Escudero from La Vitta gives amazing service. He always makes you feel like family and goes the extra mile to make sure you’re happy.”

  • Guest review

    10/10

    YESSIKA FELISA · solo traveller · 2026-08-08

    “Excelente trato de todo el personal, el hotel muy bonito y comodo, la comida muy rica y variada”

  • So much fun with Jimena

    10/10

    Trail62581913920 · Family · 2026-08-07

    “Jimena was amazing at the water aerobics. First time doing such activities. Jimena was very active and engaging. Had so much fun and would definitely come again just for the water aerobics!”

  • Amazing staff

    10/10

    Q9638GBvanessaf · Family · 2026-08-07

    “Loved the activities with the entertainment staff! Jimena y Ernesto! The wine tasting was amazing and fun!”

  • Do Yourself a Favor and Book the Massage!

    10/10

    cyndir08 · Couples · 2026-08-07

    “My husband and I had an absolutely wonderful experience at the Maiavé Spa at Sheraton Buganvilias Resort in Puerto Vallarta. We booked a couples massage, and it was exactly what we needed! I prefer a lighter, more relaxing touch, while my husband prefers a stronger massage, and they customized each massage perfectly. A very special shout-out to Gabriela and Luz, who were incredible massage therapists. They listened to what we each wanted and made the entire experience relaxing from beginning to end. The spa itself is beautiful and peaceful, smells AMAZING, and immediately puts you in relaxation mode. But what really stood out was the staff. They were some of the nicest, sweetest, and most genuinely welcoming people we have ever interacted with. The level of care and hospitality made the experience even more special. The prices are comparable to other resort spas, but do yourself a favor and BOOK THE MASSAGE! We scheduled ours the day after an excursion, and it was one of the best decisions we made. Our tired muscles definitely needed it, and we walked out feeling completely relaxed and refreshed. If you're staying at the Sheraton Buganvilias or even if you're just looking for a great spa experience while in Puerto Vallarta, Maiavé Spa is absolutely worth it. We would return in a heartbeat! Thank you, Gabriela, Luz, and the entire spa team for making our couples massage such a memorable part of our vacation.”

  • Guest review

    10/10

    esther noemi · solo traveller · 2026-08-06

    “Las instalaciones muy bonitas”

  • Magnifica estancia, un verdadero descanso.

    9/10

    Juan Pablo · couple · 2026-08-04

    “Las camas, las almohadas, la configuracion del cuarto, excelentes, permite descansar excelente.”

  • Beautiful hotel, great staff, slightly outside of the bustling city centre

    10/10

    Isobel · solo traveller · 2026-08-03

    “The hotel was so beautiful, lovely layout. The staff were really helpful and friendly and tolerated by terrible spanish but spoke great english. The breakfast was great and they have a resident falcon which was really special. I loved my stay there and was sad I wasn't able to stay longer.”

  • Arruinaron mis expectativas, bueno sin ser extraordinario

    8/10

    Helena Barragán · solo traveller · 2026-07-22

    “El servicio es excelente y todo el personal muy cálido. En restaurantes,bares y playa simpre muy atentos . Mis agradecimientos a todos por hacer de esta estancia algo placentero. Lastima que no pueda decir lo mismo de recepción , pues al ingresar y retirarnos son mal encarados y fríos.”

  • me sentí estafado por el tipo de cambio utilizado en la administración al llegar.

    5/10

    Mobarak · family with children · 2026-07-13

    “no consumí nada en el hotel”

  • Pool burgers are so good!

    10/10

    natalielF270PM · Friends getaway · 2026-06-29

    “We had fun in the pool! The food and drink service was the best when Isabel delivered.”

View all guest reviews

Hotel info and reviews come from third-party sources.