Hotelaholic

Puerto Vallarta · Jalisco

The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

Avenida de las Garzas Zona Hotelera Norte, Puerto Vallarta, Jalisco

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Stunning Beachfront Property with Mountain Views

  • Luxurious Rooms with Ocean Views

    Experience modern décor, air conditioning, flat-screen TV, and a balcony overlooking the Pacific Ocean in every room.

  • All-Inclusive Dining and Amenities

    Indulge in international cuisine, seafood, deli-style food, and freshly brewed coffee at 4 restaurants. Enjoy a snack bar, three lounges, and 24-hour room service.

  • Wellness & relaxation

    Immerse yourself in the shops, fitness center, and spa on-site. Additional services include car rental, a business center, and more.

Book now for an unforgettable stay at The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive and be just minutes away from the town center and the airport.

HAPPI HIGHLIGHTS

  • Excellent staff service

  • Great location

At the hotel

Popular amenities

83 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Babysitting/child services
  • Bar
  • Beach
  • Beachfront
View all amenities

Pools & wellness

  • Beauty Services
  • Massage services
  • Outdoor pool
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Garden
  • Golf course
  • Hiking
  • Outdoor furniture
  • Private beach area
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace
  • Yoga classes

Rooms & comfort

  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Valet parking

Guest services

  • Children's playground
  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Board games/puzzles
  • Business center
  • Car hire
  • Designated smoking area
  • Evening entertainment
  • Face masks for guests available
  • Family rooms
  • Minimarket on site
  • Non-smoking throughout
  • Paid WiFi
  • Room service
  • Sun umbrellas
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

88 reviews
9/ 10
It was nice looking
Adelina · couple · 2026-08-17

The guest experience

8.4out of 10
88 verified reviews

Loved most

  • Excellent staff service
  • Great location

Worth knowing — Cleanliness issues · Limited food options

How guests scored the stay

  • Service10.0

    Some staff members provided good service despite systemic failures.

  • Location9.6

    The location was excellent, with easy access to beach and pool areas.

  • Overall Experience9.5

    A mix of positive experiences, despite several significant issues.

  • Value for Money8.5

    The overall experience was overshadowed by poor value due to issues encountered.

  • Amenities8.0

    Pool options available but some facilities were not functioning as expected.

  • Cleanliness7.5

    Multiple reports of dirty rooms and possible hygiene issues.

  • Food and Beverage7.0

    Limited vegetarian options and sub-par food choices.

  • Room Quality7.0

    Issues reported with broken amenities and a general feeling of aging.

Live guest feedback

Guest reviews

Mixed experiences

38% of 13 recent stays rated 8+

8.488 reviews
  • We had a good time

    9/10

    Adelina · couple · 2026-08-17

    “It was nice looking”

  • Will definitely come back!!

    10/10

    Francisco · extended group · 2026-08-11

    “The location and the service was excellent.”

  • Guest review

    10/10

    ANA GABRIELA · couple · 2026-07-12

    “Estrutura completa. Quarto confortável, amplo, bem decorado, vista para a piscina, banheiro completo com banheira. Restaurantes com comidas saborosas.”

  • Regular

    6/10

    Rodríguez · family with children · 2026-07-07

    “Las vistas a la playa, el paisaje y la fachada de la parte de adultos. El servicio muy amable”

  • Location is Great. The staff is great. The food and drinks are awful.

    1/10

    Lopez · solo traveller · 2026-06-30

    “I loved where the property was located. Near restaurants and grocery store.”

  • Guest review

    3/10

    Francisco · couple · 2026-06-11

    “The location was great”

  • Don’t waste your money or your time pick another place

    1/10

    Nathan · couple · 2026-05-31

    “Maybe maybe just the location but also just a maybe.”

  • 3-4 star at best.

    6/10

    Nichola · solo traveller · 2026-05-19

    “Nice pool area, generally nice vibe with friendly waiting staff. Very convenient to airport. Nice beach”

  • Started out great til the staff didn’t seem to care about my concerns with money stolen

    1/10

    Brandon · couple · 2026-05-16

    “The staff by the pool and food service was great”

  • Best vacation. Staff are amazing

    10/10

    Jennifer · extended group · 2026-04-02

    “Beautiful well kept”

  • Will never stay here again.

    1/10

    Nicole · extended group · 2026-03-27

    “It was a great location, but truthfully that's all the property has going for it. The wait staff at the adults only pool were great!”

  • Guest review

    8/10

    silvino · couple · 2026-03-23

    “Staff was great”

  • It was ok.

    6/10

    Vickie Mattimoe · couple · 2026-03-17

    “Staff, adult pool. Food pretty good. The bars were very good, although glasses are often chipped or dirty. Liked the poke bar!”

View all guest reviews

Hotel info and reviews come from third-party sources.