W Punta de Mita

Our visit to the W Punta de Mita was, without question, the worst resort experience we’ve ever had. From the moment we arrived, the service was terrible. The staff was consistently rude, dismissive, and made us feel like we were an inconvenience rather than paying guests. For a resort charging luxury prices, the level of hospitality was completely unacceptable. The property itself was also a huge disappointment. The beach chairs were dirty and worn and the beach felt neglected and was nothing like the luxury experience we expected. Considering the premium prices, there is simply no excuse for the condition of the beach and facilities. The most disturbing part of our visit happened as we were leaving. A valet employee confronted us during a disagreement and told us, “This is not your country,” and said he could “send people to your room.” We perceived those statements as threatening and intimidating. No guest should ever be spoken to that way, especially by someone representing a luxury resort. Instead of attempting to resolve the situation professionally, we left feeling unsafe. To put this in perspective, we visited Auberge the day before for essentially the same price. The difference was incredible. The service was warm and attentive, the beach was beautiful and clean, the chairs were comfortable, and the food was outstanding. It was everything a luxury resort should be. There are far better places to spend your money in Punta Mita. Based on our experience, I cannot recommend the W and would strongly encourage travelers to choose one of the many other exceptional resorts in the area instead.