Hotelaholic

Cancún · Quintana Roo

Beach Palace Family Resort & Spa - All Inclusive

Blvd Kukulcan Km 11.5, Cancún, Quintana Roo, 77500

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

Luxurious All-Inclusive Beach Resort

  • Endless Relaxation and Entertainment

    At the family-friendly Beach Palace, guests can start their day with a delicious meal at one of the 4 on-site restaurants. Endless Relaxation and Entertainment can be found throughout the day, whether by the 3 swimming pools, at the full-service spa, or enjoying live daily and nightly entertainment. In the spacious accommodations, guests can unwind with private balconies and double hot tubs.

  • Convenience and Exploration

    Explore nearby attractions with ease using the Beach Palace's organized tours and on-site travel agency. Convenience and Exploration are key with car rental services available for instant access to historic sites like Chichen Itza or the beautiful Isla Mujeres.

  • Unlimited Luxury and Adventure

    With free access to sister hotels in Cancún, the Beach Palace offers Unlimited Luxury and Adventure for a truly unforgettable stay.

Book now for an unforgettable experience!

HAPPI HIGHLIGHTS

  • Exceptional staff

  • Great service

  • Beautiful beach

At the hotel

Popular amenities

96 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • ATM/cash machine on site
  • Babysitting/child services
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Beauty Services
  • Hot tub/Jacuzzi
  • Kids' pool
  • Massage services
  • Outdoor pool
  • Pool bar
  • Pool with view
  • Rooftop pool
  • Sauna
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Wine/champagne

Fitness & outdoors

  • Beach
  • Beachfront
  • Broadcast Live sport events
  • Fitness center
  • Fitness facilities
  • Golf course
  • Sun loungers or beach chairs
  • Table tennis
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Non-smoking rooms
  • Public Bath
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Shuttle service
  • Shuttle service (additional charge)

Guest services

  • Children's playground
  • Concierge service
  • Currency exchange
  • Ironing service
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Billiards
  • Board games/puzzles
  • Business center
  • Car hire
  • Daily housekeeping
  • Designated smoking area
  • Diving
  • Family rooms
  • Fishing
  • Free WiFi
  • Games room
  • Key card access
  • Minimarket on site
  • Mobile app for room service
  • Room service
  • Snorkelling
  • Sun umbrellas
  • Water slide
  • WiFi available

Review in focus

394 reviews
10/ 10
It was our first time in Cancun and we had an amazing stay at this resort.
monicatE9440RT · Family · 2026-02-25

The guest experience

9.2out of 10
394 verified reviews

Loved most

  • Exceptional staff
  • Great service
  • Beautiful beach

Worth knowing — Limited food options · Old room condition

How guests scored the stay

  • Service10.0

    Outstanding and caring staff, with multiple mentions of exceptional service.

  • Overall Experience10.0

    Overall a very positive experience with plans to return.

  • Location9.6

    Well-situated resort with easy accessibility.

  • Amenities9.5

    Great activities and services but limited food options.

  • Value for Money9.0

    Good service and amenities for the price, though some concerns about food choice.

  • Cleanliness8.5

    Mentioned issues with the hotel's condition and closing for renovations.

  • Food and Beverage8.5

    Food selection described as limited despite some positive mentions.

  • Room Quality8.5

    General mention of old rooms due to renovation plans.

Live guest feedback

Guest reviews

Consistent

77% of 13 recent stays rated 8+

9.2394 reviews
  • Loved the time at Beach Palace

    10/10

    monicatE9440RT · Family · 2026-02-25

    “It was our first time in Cancun and we had an amazing stay at this resort.”

  • Guest review

    7/10

    Csilla · family with children · 2026-01-19

    “breakfast and always friendly staff”

  • Tavola restaurant - thank you Myrna

    8/10

    gillsatvin · Family · 2025-11-18

    “Had a great experience in the Italian restaurant Tavola due to a very lovely kind lady Myrna. She always looked after my son and had special items made for him just as he requested.”

  • Hotel non consigliato a Cancun

    6/10

    Davide · family with children · 2025-09-11

    “Lo staff in generale”

  • Only four restaurants in the resort.

    7/10

    Kit · family with children · 2025-09-05

    “Small resort, easy to get to anywhere.”

  • Guest review

    10/10

    alejandro · 2025-08-24

    “Nice staff, beautiful beach”

  • Amazing Staff at Beach Palace

    10/10

    Derek420tran · Family · 2025-08-19

    “What made our trip amazing was the staff at Beach Palace. Carlos at Tequila made us feel like family. Carlos found out we enjoy spicy food and went out his way to purchase some salsa for us to bring back home. He brought us homemade chili oil made by his wife for us to enjoy during our stay. Paschial, Daniel, Chef Ricardo at Momo and Angel at Smokehouse were all great as well. Chef Ricardo brought out a special dish not on the menu for us to enjoy. What a great gesture. Pool staff and room service was great as well.”

  • Love this resort

    10/10

    mikeejd123 · Family · 2025-08-13

    “Amazing love this resort. The people are like family. Gabriella Ernesto and the rest of the staff make us feel like this is our home away from home. Can't wait to come back after renovations. See you in August of 2026”

  • Week at Beach Palace Cancun

    10/10

    B9798INsaral · NONE · 2025-08-11

    “We had a lot of great service here! The service was top notch! Alfredo, by the pool, got us drinks every day! He also would get us food if we wanted! Angel and Ernesto were our waitors several days at both breakfast and lunch, and they were super intentive and helpful! Gabrielle made the best omelets every day at breakfast! But I have to make a *special* shout out to Andres! He went above and beyond - making my husband a spicy pineapple salsa or pico de galo every day and he always went above and beyond to be friendly and attentive! The staff was 5 stars! Great service! Our family had a great trip!”

  • 2 hotdogs no bun!

    10/10

    laurenl687 · Family · 2025-08-11

    “Finishing up a wonderful week at Beach Palace, Cancun. The hotel is getting ready to close for a 6 to 8 month renovation, so we are excited to see the hotel in the future. The staff here was incredible, friendly, and the service was phenomenal. Special shout outs to Gabriela at breakfast who made the best omelets, Andres, Angel, Julian, and Ernesto- our servers at breakfast and lunch. We loved Alfredo, our server by the pool! Sergio and Michelle the pool entertainment were excellent. Celeste met us at the airport and got our transportation set up. The staff was wonderful! We will miss them!”

  • Guest review

    10/10

    Sabrina · 2025-08-11

    “I enjoyed how respectful and caring the staff were. All of the meals were amazing 😍. The beds were super comfy. The activities and events at the resort were awesome,transportation access was on point. The tour to Isla mujeres was so much fun. The only thing that I didn't like was the doors to the rooms. They slammed very loud. Otherwise my experience was a 5 out of 5. ”

  • Guest review

    10/10

    Thiery · 2025-08-11

    “Conven”

  • Guest review

    10/10

    JuanCarlos · family · 2025-08-10

    “Everything was very good 100% recommend definitely we will be back.”

View all guest reviews

Hotel info and reviews come from third-party sources.