This stylish resort facing the Caribbean coast boasts a marina on the Nichupté Lagoon, offering outdoor pools and elegant rooms and suites with panoramic views.
Culinary Delights
Discover an all-day buffet perfect for families and elevated restaurants featuring Japanese, Italian, and Mexican cuisine. With menus from around the world, every day is full of flavor at our eight restaurants and bars.
Relaxation and Paradise
Unwind in the afternoon with a refreshing poolside drink, soaking in the paradise surroundings. Don't miss any details; they are important for your ultimate relaxation experience.
To experience luxury, culinary excellence, and relaxation in paradise, book your stay at our exquisite Caribbean resort today!
✦HAPPI HIGHLIGHTS
✦
Exceptional, named staff and attentive service
✦
Clean rooms and consistent housekeeping
✦
Excellent spa, hydrotherapy and fitness offerings
At the hotel
Popular amenities
95 listed
24-hour front desk
24-hour security
Access to health care professionals
Accessible parking
Air conditioning
ATM/cash machine on site
Baby safety gates
Bar
Barber/beauty shop
Beach
View all amenities
Pools & wellness
Beauty Services
Hair Salon Services
Kids' pool
Manicure
Massage services
Outdoor pool
Pedicure
Spa/wellness center
Spa/wellness center services
Steam room
Swimming pool
Dining & drinks
Breakfast in the room
Coffee Shop on site
Delivered food - securely covered
Fruits
Kid meals
Kid-friendly buffet
Restaurant
Sanitized tableware & silverware
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Beachfront
Fitness center
Fitness classes
Fitness facilities
Garden
Kids' outdoor play equipment
Outdoor furniture
Sun loungers or beach chairs
Sun terrace
Terrace
Rooms & comfort
CCTV in common areas
CCTV outside property
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Entertainment staff
Fire extinguishers
First aid kit available
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Safety deposit box
Security alarm
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Free Parking
Lift / Elevator
Parking
Private parking
Valet parking
Wheelchair accessible
Guest services
Children's playground
Concierge service
Invoice provided
Ironing service
Kids' club
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pet bowls
Pets allowed
Tour desk
Services & essentials
Board games/puzzles
Cashless payment available
Daily housekeeping
Designated smoking area
Evening entertainment
Family rooms
Free WiFi
Games room
Hammam
Indoor play area
Minimarket on site
Mobile app for room service
Non-smoking throughout
Room service
Shallow end
Sun umbrellas
Toilet with grab rails
Visual aids: Braille
Water park
WiFi available
Review in focus
1,382 reviews
8/ 10
La habitación
Ramirez · family with children · 2026-10-13
The guest experience
9.2out of 10 1382 verified reviews
Loved most
Exceptional, named staff and attentive service
Clean rooms and consistent housekeeping
Excellent spa, hydrotherapy and fitness offerings
Strong entertainment program and pool/beach experience
Positive food and restaurant experiences
How guests scored the stay
Cleanliness9.2
Housekeeping kept rooms spotless throughout the stay; multiple reviewers noted clean rooms and tidy common areas.
Service9.2
Outstanding staff service repeatedly praised by name (bartenders, pool servers, waiters, fitness manager); many examples of staff going above and beyond.
Location9.2
Standard quality for this hotel tier
Room Quality9.2
Rooms described as comfortable and well-maintained with consistent housekeeping service.
Amenities9.2
Strong amenities highlighted: spa (massage, hydrotherapy), fitness program and classes, pool and entertainment offerings.
Value for Money9.2
Standard quality for this hotel tier
Food and Beverage9.2
Food and beverage experiences were positive overall (Maxal Mexican, hibachi, bar experiences), with servers and recommendations singled out.
Overall Experience9.2
Consistently excellent stays reported — celebrations, attentive staff, entertaining programs and clean facilities led guests to recommend returning.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 18 recent stays rated 8+
9.21382 reviews
Poca disposición de alimentos
8/10
Ramirez · family with children · 2026-10-13
“La habitación”
Excelente, gostamos muito, especialmente do SPAR.
10/10
Márcio · couple · 2026-09-06
“Limpeza e organização.”
Guest review
10/10
jennifer · solo traveller · 2026-09-04
“Oceanvew”
Vitamin c facial
10/10
Sunshine61669329763 · Solo travel · 2026-08-29
“I had a vitamin c facial with Veronica, it was so relaxing and my face felt glowy and bright. I love the product used on my skin. Thank you Veronica, for such a special treatment.”
Returning guests... Jarlin was amazing!
10/10
P2822PHrachelh · Family · 2026-08-28
“This was pur second time back to Hilton Mar Caribe and it didnt disappoint! There was something to do every night, multiple activities throughout the day or children and adults.
If you have picky eaters, dietary restrictions or severe allergies, this is the place to go with complete peace of mind. Jarlin was absolutely exceptional. He made our entire family feel welcomed, taken care of and ensured we had everything we needed. He went above and beyond to accommodate dietary restrictions to make sure none of the kiddos felt left out.”
5⭐ The best all-inclusive we've stayed at in Mexico!
10/10
lucywH9191JP · Family · 2026-08-28
“We’ve just had the most amazing two weeks at Hilton Mar Caribe, and without a doubt it’s the best all-inclusive hotel we’ve stayed at in Mexico.
We were a family of 8, ranging from 5 to 80 years old, and every single one of us had the best time. The staff work tirelessly to make your stay feel luxurious and relaxing, and from the moment we arrived we felt completely at home.
The hotel itself is beautiful. The décor is stunning, and we had a large sea-view room with a spacious balcony and a gorgeous bathroom with a huge freestanding bath.
The only small thing that could have been explained better at check-in is the QR code on the hotel wristband. We initially thought we needed the app, which we struggled to set up with our booking number, so it would have been helpful if someone had pointed out that the QR code gives you access to the daily schedule.
Food & Restaurants
The restaurants were fantastic, with plenty of choice for adults. Our favourites were the Italian and Asian restaurants, and the food was excellent throughout our stay.
The only slight downside was that the children's menu was a little limited, but it certainly didn’t spoil the experience.
Pools, Activities & Entertainment
The gym has a great range of equipment and regular fitness classes. It isn’t huge, but it never felt overcrowded.
There are activities running throughout the day. We loved the water aerobics, and the afternoon games at the North Pool were always good fun. Some activities, like aqua aerobics, need booking in advance.
The entertainment team—Michelle, David, AJ and Monica (plus two others whose names I sadly can’t remember!)—were brilliant at getting everyone involved without being pushy.
Kids Club
The Kids Club deserves a special mention. My daughter absolutely loved it and especially loved Mitch, who she said was incredibly kind.
The activities were fantastic—bracelet making, arts and crafts, Uno tournaments, pizza making—and she couldn’t wait to go back every day.
Excursions
We booked two excursions through the hotel.
Xplor was incredible and is an absolute must-do. Although my 5-year-old couldn’t go on one of the larger slides, we all completed the 7-line zipline course—including our 80-year-old family member! Exploring the caves was amazing, and the buffet lunch had loads of choice.
We also did the Whale Shark excursion, which was genuinely magical. Swimming alongside such incredible animals was unforgettable. The only downside was that it felt quite chaotic, with a lot of boats and people around the whale sharks, which made us feel a little uncomfortable.
Outstanding Service
On our last evening I tripped and bumped my head. I didn’t want to make a fuss, but the hotel’s medical team were already waiting outside the restaurant to check I was okay and give me an ice pack. It was such a thoughtful touch and really summed up how well the staff look after their guests.
A special thank you to the amazing pool bar staff—Baak, Marcos, Carlos and Gabriel—who were all incredibly friendly, attentive and kept the drinks flowing with a smile throughout our stay. They really helped make our holiday extra special.
Would We Return?
Absolutely.
This holiday had the perfect mix of relaxation, amazing food and drinks, family activities and exceptional service. We’ve visited Mexico four times before and stayed at other all-inclusive hotels, but Hilton Mar Caribe is by far our favourite.
Thank you to everyone at Hilton Mar Caribe for giving us such a wonderful family holiday. We’ll definitely be back! 🌴☀️”
Adrian at Hilton Mar Caribe
10/10
550troyg · Family · 2026-08-28
“Adrian is amazing. First he taught Boot Camp, which was excellent. He set the room up, explained all of the exercises. Encourage us while we were working out, kept time well. And pushed us to be better. Then an hour later he taught aqua aerobics. He set all the equipment up in the pool, and taught an amazing aqua aerobics class. Would definitely recommend taking any of his classes.”
Cancun trip
10/10
mattk549 · Couples · 2026-08-28
“Alex at the morning buffet always gave us amazing service. Provided us with some great fruit planters . He always went above and beyond for me and my wife.”
Cancun 2026
10/10
eduardohC4820NL · Family · 2026-08-27
“Reyes was amazing, we had a great experience!”
Reyes is the best!
10/10
brettrP7561HQ · Family · 2026-08-27
“Reyes was the best server during our trip to the Hilton All-inclusive. We always made sure to be in his area around the pools. He made sure we had an excellent experience! Go Hoosiers!”
Best Service
10/10
joyrG2773PX · Couples · 2026-08-27
“Reyes is the best server at the pool. We met him on our first day and he continued to take wonderful care of us the entire week. He made a point to get to know us and made sure we had the best care! He is a wonderful person just to chat with as well. I would definitely ask for Reyes if you visit this resort!”
Amazing time w/ Amazing people!!
10/10
devinr2 · Family · 2026-08-26
“Everything was amazing at this place. From the food to the front desk and especially the bar, where I spent most my time!! Shout out to Santiago, Andres, JC,Rita,Jose,Ivan at the bar!! Carlos, server in the itialian restaurant, the hostess with glasses at the fusion restaurant that always remembered my name that also helped me with my reservations!! The front desk also!! Such an amazing staff!! God bless you all! Thank you soo much.”
Spa and massage experience
10/10
luishR8638RV · Family · 2026-08-26
“Spa and massage experience was amazing! Thanks Veronica, Fernandez and Leiser”
Amazing
10/10
blakep961 · Couples · 2026-08-26
“It was great! The server in the adults only sections was the best server! His name was Baak. He was on top of everything we needed and was there before we could ask.”
Amazing staff members
10/10
F561LYrachela · Couples · 2026-08-26
“Wow! I am blown away not just by how beautiful the resort is but the amazing service and care we received. I have to give all my favorite employees a shout out because of how awesome they were to us. Reyes, Orlando, Irving, Itxel in the Chala Sky bar for enclave members went above and beyond to service us and make sure we felt special! I can’t believe they remembered our names, food orders and drink orders every day!! Downstairs in the enclave lounge area Flores and Uriel were also equally as amazing! The special attention and just how they remembered us every day and were so kind was so heartwarming. I would come back just to see all these employees again! Their talent for mixology too was great!”
Relax and unwind
10/10
523kalim · Friends getaway · 2026-08-26
“I very much enjoyed the spa service I received from Veronica. I booked the coconut bliss and it was the perfect combination of services. I highly recommend booking a service. It’s a full experience.”
Wonderful experience!
10/10
737milliep · Family · 2026-08-25
“Darwin and Reyes were absolutely amazing during our 6 night stay. They took care of our every need and did it with a smile the entire time. We are so grateful for their hospitality and smiles! We are not used to this treatment in the US- the Hilton is lucky to have them. I must add that every single staff member in the Enclave section was wonderful and treated us well! We are certainly grateful for their service and their smiles!”
Family dinner
10/10
jankip571 · Family · 2026-08-22
“We had a lovely family dinner here. We were looked after richardo s and his team. He was very attentive, caring and made looked after the whole family. He made us a very special flambe banana dessert absolutely delicious.”
