Indulge in 5-star comfort with sea views, terrace, and modern amenities.
Exclusive Amenities
Enjoy a private beach, outdoor pool, fitness centre, and gourmet dining options.
Convenient Location
Near Mujeres Beach with easy access to Cancún attractions and airport transfers.
To book your stay at the lavish Hotel Mousai Cancun Adults Only - All Inclusive, visit our website now!
✦HAPPI HIGHLIGHTS
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Clean and tidy accommodations
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Excellent service from staff
At the hotel
Popular amenities
79 listed
24-hour front desk
24-hour security
Access to health care professionals
Adult only
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
ATM/cash machine on site
View all amenities
Pools & wellness
Fitness/spa locker rooms
Hot tub/Jacuzzi
Infinity pool
Massage services
Outdoor pool
Rooftop pool
Spa/wellness center
Swimming pool
Dining & drinks
Bar
Breakfast takeaway containers
Coffee Shop on site
Delivered food - securely covered
Food delivered to guest room
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Wine/champagne
Fitness & outdoors
Beach
Beachfront
Bike tours
Fitness center
Fitness classes
Outdoor furniture
Private beach area
Sun loungers or beach chairs
Terrace
Yoga classes
Rooms & comfort
CCTV in common areas
CCTV outside property
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Entertainment staff
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Process in place to check health of guests
Safety deposit box
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Free Parking
Lift / Elevator
Parking
Private parking
Shuttle service
Shuttle service (additional charge)
Valet parking
Guest services
Concierge service
Currency exchange
Express check-in/check-out
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Services & essentials
Daily housekeeping
Free WiFi
Live music/performance
Minimarket on site
Mobile app for room service
Non-smoking throughout
Room service
Sun umbrellas
WiFi available
Review in focus
44 reviews
10/ 10
Piękny Nowoczesny Hotel
Piotr · couple · 2026-05-13
The guest experience
9.7out of 10 44 verified reviews
Loved most
Clean and tidy accommodations
Excellent service from staff
Worth knowing — Construction noise during stay · Location may feel isolated for some
How guests scored the stay
Service10.0
Staff were very kind, attentive, and professional.
Room Quality10.0
Big, clean, and comfortable rooms with amazing views.
Overall Experience10.0
An unforgettable experience overall, with luxurious touches.
Cleanliness9.5
Clean, serviceminded.
Location9.5
Very convenient location for activities and nearby attractions.
Amenities9.5
Facilities like the rooftop pool and gym are excellent.
Value for Money9.5
Overall quality justifies the price, especially the all-inclusive dining.
Food and Beverage9.5
Incredible food quality across several dining options.
Live guest feedback
Guest reviews
Mixed experiences
92% of 12 recent stays rated 8+
9.744 reviews
Najlepszy Hotel w Cancun
10/10
Piotr · couple · 2026-05-13
“Piękny Nowoczesny Hotel”
Amazing
10/10
Mubarak · couple · 2026-04-30
“The Privacy and amazing and wonderful staff such as Marcia, Ena and Co.”
Guest review
2/10
Bahar · couple · 2026-04-01
“Me and my husband went to Musai for our wedding anniversary but our satys wasn't a great experience. First our A/C in the room was broken and was super cold and uncomfortable, we reported couple of times but they were unable to fix it. Also the phone in the room was not working and we were unable to call the room service. We report that too, but they were unable to fix it.The ither issue was we told them we have food restrictions and don't eat pork. When we were at the rooftop, we ordered two chicken sandwiches and I mentioned we don’t eat pork. When they bring the sandwiches, they were had bacon in the middle. My husband got very upset and we left the rooftop. We went back to our room to order room service, but the phone was not working so I went outside the room to find someone to help us. Finally with a help of housekeeper I calld room service to order another chicken sandwich with NO BACON!! And I repeated three times !!!
Guess what!! They brought two chicken sandwiches with nacon again!!!!
We spent $5000k for this trip which was waste of money!!!!!”
Agradável e relaxante, mas o excessivo pedido de gorjetas torna-se desconfortável.
9/10
csf · couple · 2026-02-09
“Excelente decoração. Quartos espaçosos e restaurantes com muita qualidade. Espaços públicos muito bons. Áreas exteriores muito agradáveis e com várias lojas de conveniência.”
lo mejor excelente me encanto
10/10
Vayron · couple · 2026-01-29
“Una excelente atención desde que realicé mi reserva me asignaron a mi mayordomo Alexa, cuando llegué estaba de descanso me asignó a
Otra persona Rubisel, la habitación estaba súper bellísima unos arreglos por nuestro 30 aniversario de casados, los restaurantes La primera noche fuimos a Blanca Blue una cocina mexicana exquisita el corte de carne delicioso, el postre con dedicatoria rico, segunda noche a Fuimos a cenar a Dao una experiencia increíble comida china muy rica la atención del mesero muy agradable Fernando. La tercer noche cenamos Noi comida italiana nuestros meseros se esforzaron mucho por una excelente atención también llamado Fernando y el chef de comida Italiana Benito, en el día disfrutando de la piscina y playa nos atendió Blanca una excelente atención muy personalizada e Ivan los desayunos nos realizamos en el restorante Noi muy rico bastante variedad ,en los desayunos nos atendieron Abinadab, Enrique, Osvaldo e Ismael todos muy atentos, pasamos unas lindas vacaciones mil gracias a todos cuando la atención es maravillosa el dinero pierde su Valor”
Overall, Musai delivers amazing service, great food, and a luxury experience.
9/10
Jeet Walia · extended group · 2026-01-27
“We had a wonderful experience at Musai in Cancun. The service throughout the resort was excellent, and the staff truly went above and beyond to make our stay memorable. The food was consistently delicious, beautifully presented, and offered plenty of variety. The butler service was another highlight—attentive, warm, and always ready to help with anything we needed.”
Guest review
9/10
Richie8519 · couple · 2026-01-25
“Wunderschöne Luxuszimmer. Aussicht aufs Meer vom Whirlpool aus. Sehr gute Getränke und leckeres Essen. Sehr zuvorkommendes Personal.”
Τελοια διαμονή
10/10
Katerina · family with children · 2026-01-19
“Ολα ήταν τελοια”
My stay at Hotel 🏨 Mousai was easily one of the Best Experiences of My Life 🦋🎁🎉
10/10
marsha · solo traveller · 2026-01-15
“One of the most beautiful properties I’ve ever seen! This place is like a work of art from the architecture to the interior design, unless not mention that it has an art gallery, which makes you feel like you’re in the loop that’s next to a beautiful beach🦋 I was celebrating my birthday and this property and the people at the hotel went above and beyond my expectations to deliver me a most memorable birthday celebration❤️”
Guest review
10/10
Zelal · couple · 2026-01-13
“Extremes Luxushotel. Teuer aber es lohnt sich. Sehr frisches leckeres Essen. Aufmerksames Personal. An nichts wurde gespart. Beheizte wc-brille :)”
My personal opinion is that Cancun and Thulum Are overpriced reegarding food, activities and taxi.
9/10
Bianca · couple · 2025-11-27
“Clean, serviceminded”
Incredible experience and amazing service
9/10
Liciane · couple · 2025-11-25
“The view from the room was amazing, we woke up to see the sun rise and it was beautiful. The room is big, clean and comfortable. The beach was pretty beautiful. The staff were very kind, the WiFi worked well, the restaurants and the all-inclusive were awesome. The breakfast was incredible, we had it every day by the pool. The rooftop and the infinite pool are simply incredible, really nice view. The gym is really big and complete, not to mention the incredible view as well. Location is very convenient to go to the Isla Mujeres, which we did it. The building is brand new.”
