Stunning Caribbean Views and Endless Entertainment
Luxurious Accommodations and Activities
Indulge in wine tasting and craft-making classes during your stay at the Hyatt Zilara Cancun. The resort offers a range of activities to ensure a memorable experience for all guests.
Gourmet Dining and Vibrant Nightlife
With 6 specialty restaurants and 5 bars, guests can savor a variety of dishes and cocktails. Immerse yourself in a culinary journey and enjoy the vibrant nightlife at this adults-only all-inclusive resort.
Live Entertainment and Cultural Shows
Experience live nightly entertainment, themed parties, and cultural shows at the Hyatt Zilara Cancun. There is never a dull moment at this resort, offering something exciting for everyone to enjoy.
Book your stay at the Hyatt Zilara Cancun now for an unforgettable and vibrant getaway by the Caribbean Sea.
✦HAPPI HIGHLIGHTS
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Excellent service
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Beautiful location
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Great amenities
At the hotel
Popular amenities
95 listed
24-hour front desk
Accessible parking
Adult only
Aerobics
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
ATM/cash machine on site
View all amenities
Pools & wellness
Barber/beauty shop
Beauty Services
Hot tub/Jacuzzi
Massage services
Outdoor pool
Sauna
Spa/wellness center
Swimming pool
Dining & drinks
Bar
Breakfast in the room
Coffee Shop on site
Food delivered to guest room
Fruits
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Beach
Broadcast Live sport events
Fitness center
Fitness facilities
Garden
Golf course
Outdoor furniture
Personal trainer
Private beach area
Sun terrace
Table tennis
Tennis court
Terrace
Yoga classes
Rooms & comfort
Heating
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Entertainment staff
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Safety deposit box
Screens / Barriers between staff and guests for safety
Shared stationery like menus, pens are removed
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Free Parking
Lift / Elevator
Parking
Parking garage
Private parking
Shuttle service
Valet parking
Guest services
Concierge service
Currency exchange
Express check-in/check-out
Fax/photocopying
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Private check-in/check-out
Tour desk
Tour/class on local culture
Services & essentials
Billiards
Car hire
Cashless payment available
Chapel/shrine
Daily housekeeping
Darts
Designated smoking area
Evening entertainment
Free WiFi
Games room
Live music/performance
Packed lunches
Room service
Themed dinner nights
WiFi available
Review in focus
569 reviews
10/ 10
O hotel é excelente. A comida é um diferencial bem como o atendimento de todos os funcionários.
Charlana · extended group · 2026-09-07
The guest experience
9.4out of 10 569 verified reviews
Loved most
Excellent service
Beautiful location
Great amenities
Worth knowing — Room for food improvement · Minor cleanliness concerns
How guests scored the stay
Location9.9
Positive comments about the beach location and overall setting.
Service9.8
Numerous mentions of attentive and friendly staff, enhancing the experience.
Overall Experience9.8
Overall positive experiences reported; guests expressed a desire to return.
Cleanliness9.4
Overall comments indicate a clean resort environment, although some concerns about food quality.
Amenities9.3
Amenities were highlighted positively with enjoyable spa and activity options.
Room Quality9.3
General positive sentiment, with mention of upgrades enhancing the stay.
Value for Money9.3
Guests felt that the experience provided good value, despite some issues with food.
Food and Beverage8.4
Mixed reviews on food quality; some good experiences but also noted room for improvement.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 14 recent stays rated 8+
9.4569 reviews
Excelente hotel.
10/10
Charlana · extended group · 2026-09-07
“O hotel é excelente. A comida é um diferencial bem como o atendimento de todos os funcionários.”
Uma viagem inesquecível
10/10
Monique · couple · 2026-08-29
“Simplesmente perfeito demais, tudo é perfeito. Muito além das fotos , recepção , funcionários, restaurantes , limpeza tudo maravilhoso”
Lovely renovation, great pools and beach.
8/10
Kristin · couple · 2026-08-22
“Newly renovated, great staff. They did a great job cleaning the seaweed on the beach although it did start to pile up again by late afternoon.”
I felt the price was appropriate for the service provided. I was able to relax without hearing any noise from the neighb
10/10
TAKAAKI · couple · 2026-08-22
“This was my fifth trip to Cancun, but we chose Zilara at my wife's request. The hospitality and smiles lived up to our expectations—from staff pausing to greet us to the overall service—and we had a truly wonderful time, perfect for Japanese guests.”
Excellent
10/10
christophersO2157BX · Family · 2026-07-25
“Everything was excellent from the service to the food I give Everything a 10. Are 2 servers at the buffet was excellent Carlos,and Abel did a great job serving us. Truly needs a raise 🙏”
Food and Service
10/10
patriciajC3366OR · Couples · 2026-07-24
“We stayed at Hyatt Zilara Cancún and had the best service and experience at resort and Bulgamila with our waiter Juan and Bartendar Ivan. They gave us the best experience food was amazing and tequila!”
Bugambilia
10/10
adamwJ5175BO · Couples · 2026-07-24
“Great service and good food. Very attentive and gave me suggestions that was delicious.”
Great dinner!
10/10
alyssasL1177IQ · Friends getaway · 2026-07-24
“great service! loved Juan, fast and very attentive to our needs! offered great drink recommendations, would definitely recommend!”
Great Service
10/10
monicamN6183US · Friends getaway · 2026-07-24
“Great experience! Juan was amazing will be back. Food and drinks were great.”
Great experience!
10/10
Maps277161 · Family · 2026-07-23
“We had a fantastic time experiencing to celebrate my birthday especially in the Bugambilia Restaurant with Juan ( the waitress) he did exceptionally great job!”
amazing experience
10/10
nicholassO3105QK · Friends getaway · 2026-07-23
“Service was good, food was great, overall amazing atmosphere. Special thanks to our server Juan! He made our experience so special and welcoming!”
Great dinner
10/10
leogK103BK · Friends getaway · 2026-07-23
“Juan did a really great job with service and powered through a pretty busy dinner. Food was great too!”
We love Zilara!
10/10
miagat7 · Couples · 2026-07-23
“My husband and I returned to Zilara this July for a week to celebrate my birthday and also celebrate our 5 year wedding anniversary. We celebrated our honeymoon at this property and were so impressed that we knew we needed to return. I was a little concerned about how our stay would be after the renovation knowing that some of the things we previously enjoyed may not be available, however this was not an issue at all. The renovation is beautiful!
Upon arrival we were offered a cool towel which smelled like eucalyptus and was very nice. When we got to our room, we were greeted with rose petals, a bouquet of roses balloons, and a birthday treat. Little did I know my husband requested that surprise for me. Adorable! The room was gorgeous. Completely obsessed with the shower.
We rented a cabana at the pool party for my birthday that came with a premium bottle of liquor. No regrets! We had an absolute blast! The show that was put on was incredible, and the service was top notch. At one point we were brought birthday shots and I was briefly celebrated by the staff. Loved it! Jonathan at the pool was very friendly and made sure we were taken care of. His sunglasses were cool. We also observed Sandy running around every day around the pool doing various activities without skipping a beat. Couldn’t believe how organized and high energy she was all the time! Definitely good at keeping good vibes going.
The food at all of the restaurants was also incredibly good. Olio D’Oliva was probably my personal favorite, but I’m a sucker for Italian food so I’m a little biased in that way. The pasta tasted fresh, the view was amazing, and we got a huge kick out of the giant pepper grinder! However, we were also very impressed with Bugambilia. I swear we almost ordered every dish on the menu. Juan at Bugambilia was funny, attentive, and generous with us. He made us feel like a guest in his own home. I also enjoyed the live music. We definitely did order every single dessert on the menu. Ate at Pier 12 multiple times for breakfast and lunch. Cannot beat the views there, and everything we ate was incredible. My personal favorite was the smoked salmon sandwich, but my husband’s bacon egg lettuce and tomato sandwich looked really good too. Ate a ton of shrimp as well! Spices had a great selection of all kinds of food. I learned a little too late about getting a to go box and taking some food to the beach for lunch. We often ended up in Highlights later in the evening for drinks. Karaoke night was a blast! My throat was sore the next day from singing along with everyone.
For our anniversary, I booked the romance package at the spa and again, no regrets. The massage was incredible. My husband actually fell asleep at one point. I apologize for forgetting names, but I think one of our masseuse’s names was Susan and she had a partner. They were amazing at getting us relaxed, which is a difficult feat for two people with high-stress lives. I also booked the dinner on the beach, however the weather did not cooperate so I ended up cancelling and we just enjoyed room service and ate on the balcony. I probably ordered the room service club sandwich 3 times during our stay because I enjoyed it so much.
We spent more time at the beach than at the pool. We love the sound of the ocean and the ocean water was a lot cooler than the pool. There was a lot of concern about the sargassum but that situation changed daily it seemed. No worries though, the hotel has someone clean up the beach! We absolutely adored our server Catalina. He was kind, welcoming, attentive, and seemed to really enjoy his job. We loved seeing him almost every day and hope to see him again when we return.
The only complaint I have was other guests blasting Bluetooth speakers at the pool. At one point there was the DJ playing music, a group by the swim up bar blasting music, and someone in a swim up suite blasting music. It was a little overstimulating. Seems like the quiet side of the pool isn’t so quiet anymore which is a bummer, but this issue wasn’t super impactful to us since we found serenity at the beach.
Overall, our stay was fantastic! Everyone we encountered was incredible and helpful. We have never experienced this level of service at any other property. I wish I would have written down all of the names of the people we had the pleasure of meeting but I didn’t think of it until mid week. Everyone there deserves a raise! We will be back! Thank you everyone for making us feel welcome!”
Cancun Zilara-July2026
10/10
394cherylm · NONE · 2026-07-23
“Beautiful hotel! Rooms were outstanding and the views of the beautiful Caribbean were picture perfect. Of course the sargasm was bad, but some days the water was perfectly clear. Pools were nice, but small and very warm, you couldn't cool off unless you were out of the water. The swim-up bar is only in the quiet poo which makes it very hard to get drinks from the party pool. The value for this trip was Outstanding. You can't ask for better service everyone was so helpful and friendly. Restaurants were ok, menu's need help in some of the restaurants, but food served was very good. Buffet was outstanding.”
