Hotelaholic

Cancún · Quintana Roo

Jungala Hotel at VidantaWorld Riviera Maya

Playa del Carmen, Cancún, Quintana Roo

9.3 Wonderful160 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities & Features

    Luxurious Amenities & Features

  • At the hotel

    The property boasts an outdoor swimming pool, fitness centre, private beach area, sauna, and hot tub for a truly indulgent stay.

  • Comfortable & Well-Equipped Rooms

    Comfortable & Well-Equipped Rooms

Book your stay at Jungala Park Hotel for an unforgettable Riviera Maya experience!

HAPPI HIGHLIGHTS

  • Good amenities

  • Spacious rooms

At the hotel

Popular amenities

121 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • ATM/cash machine on site
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Beauty Services
  • Fitness/spa locker rooms
  • Hair Salon Services
  • Hot tub/Jacuzzi
  • Infinity pool
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Pool bar
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Coffee Shop on site
  • Cooking class
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Beach
  • Broadcast Live sport events
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Golf course
  • Outdoor furniture
  • Private beach area
  • Sun loungers or beach chairs
  • Sun terrace
  • Tennis court
  • Tennis equipment
  • Terrace
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Emergency cord in bathroom
  • Hot spring bath
  • Non-smoking rooms
  • Public Bath

Safety & cleanliness

  • Baby safety gates
  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking
  • Wheelchair accessible

Guest services

  • Babysitting/child services
  • Concierge service
  • Currency exchange
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Evening entertainment
  • Family rooms
  • Free WiFi
  • Grocery deliveries
  • Hammam
  • Happy hour
  • Key card access
  • Live music/performance
  • Minimarket on site
  • Mobile app for room service
  • Movie nights
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Shallow end
  • Sun umbrellas
  • Themed dinner nights
  • Toilet with grab rails
  • Water park
  • Water slide
  • WiFi available

Review in focus

160 reviews
10/ 10
Tufo maravilhoso
Joicy · family with children · 2026-10-21

The guest experience

9.3out of 10
160 verified reviews

Loved most

  • Good amenities
  • Spacious rooms

Worth knowing — High food prices · Poor communication

How guests scored the stay

  • Service10.0

    Concierge service was excellent and attentive; however, there were issues with communication between departments.

  • Room Quality10.0

    Rooms were nice, spacious, and well-decorated according to several reviews.

  • Amenities10.0

    Amenities such as the water park and show received positive mention, though some features were closed.

  • Location9.9

    The property is very large and the beach was far away; nevertheless, some positive sentiment about the grounds.

  • Overall Experience9.9

    Overall a mix of good experiences but significant disappointments led to a lower score.

  • Cleanliness8.9

    Some cleanliness issues noted with the buffet breakfast being dirty, which detracted from the experience.

  • Value for Money8.4

    Dining was considered too expensive for the quality; breakfast was around $45/person.

  • Food and Beverage7.4

    Food received multiple mentions of being poor and disappointing overall.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 11 recent stays rated 8+

9.3160 reviews

  • Excelente

    10/10

    Joicy · family with children · 2026-10-21

    “Tufo maravilhoso”

  • Не бих препоръчала на никой да го посети.

    8/10

    Anelia · extended group · 2026-10-13

    “Хотела е много хубав. Обслужването е прекрасно. И до там приключва всичко.”

  • Nous avons passé 2 jours incroyable … j’aurai pu rester plus longtemps si j’avais su . Le parc aquatique était parfait .

    10/10

    Lea · family with children · 2026-09-07

    “J’ai tous aimé ! Les piscine Le parc aquatique Les chambre Le service”

  • Guest review

    10/10

    Luis · solo traveller · 2026-09-04

    “Todo me pareció increíble: las instalaciones, la limpieza, la comodidad, el ambiente y, sobre todo, la atención del personal. Desde que llegamos nos hicieron sentir muy bien atendidos y todo estuvo cuidado hasta el último detalle. La habitación fue muy cómoda, las áreas del hotel están hermosas y el entorno hace que realmente te desconectes y disfrutes. 💕🌿”

  • Guest review

    9/10

    Stephen · solo traveller · 2026-09-03

    “Waterpark was great for kids. Staff very friendly.”

  • Staff were very helpful, the service was very good. Note that tips are included in all the bills, I didn’t realise for t

    8/10

    Alistair · family with children · 2026-08-31

    “The suites themselves were very nice, clean and well proportioned. Was great to have the kitchen and facilities to make our own breakfast and a few evening meals.”

  • Guest review

    8/10

    Alexia70 · solo traveller · 2026-08-29

    “Le personnel est aux petits soins. C'est un vrai 5 étoiles. Il y avait peu de monde ce qui était appréciable”

  • Top quality - would definitely return

    10/10

    jon · family with children · 2026-08-27

    “It is incredible. The scale and ambition is mind blowing! Top quality facilities - the main pool, the beach club, golf course, water park, etc. All very high quality Restaurants - good selection of food, both local and western. Spot on. Cirque du Soleil - adjacent to the resort. Fantastic. Service - the concierge was incredible. Just text on the app and they sort it. Brilliant. Golf cart transport - I know some reviews found this a problem, but we loved it! Very slick service, minimal waiting, and fun! Plus walking around was a joy too.”

  • Great

    9/10

    Axel · family with children · 2026-08-25

    “Very nice room, great private shuttle service to anywhere in the resort.”

  • Exceptional Hospitality at Jungala, with Some Travel Considerations

    9/10

    Angela K · family with children · 2026-08-24

    “We visited Jungala to celebrate my daughter’s birthday, and when I informed the concierge, Fernanda Negrete, she arranged the sweetest birthday surprise — something my daughter will remember fondly. Thank you, Fernanda, and the entire Jungala team. Jungala is a newer section within the large Vidanta complex, beautifully decorated, very clean, and spacious enough to enjoy for an extended stay. The staff were incredibly friendly, polite, and always willing to help, which made our stay feel even more special. The shuttle service was excellent — drivers were attentive, and whenever they saw us waiting, they immediately reported it so a shuttle arrived right away. The resort has a 24‑hour app where you can organize and request anything you need, and it made everything super easy. The entire complex felt very secure, surrounded by lush greenery that created a peaceful atmosphere. The waterpark is conveniently located inside the complex, and you can purchase a discounted access package directly from the Jungala lobby. It wasn’t crowded, everything was clean, and the lines for the rides were short. There are restaurants and cafés inside, plus a main shop that sells essentials like rice, canned tuna, pasta, salami, drinks, and more — perfect if you want to cook something simple in your suite’s fully equipped kitchen. Our favorite part of the entire property was the Sanctuary pools — absolutely beautiful.”

  • Guest review

    10/10

    Veronica · solo traveller · 2026-08-21

    “The employees were amazing! Very accommodating and helpful. Fabiola was incredible.”

View all guest reviews

Hotel info and reviews come from third-party sources.