This Kempinski Hotel Cancun is a paradise offering 2 outdoor swimming pools, a rejuvenating spa, and a pristine private beach. Indulge in modern rooms with top-notch entertainment systems and unwind in the Kempinski spa and Salon with a variety of massage therapies and body treatments.
Exquisite Dining Experience
Savor a culinary journey from traditional Asian delights at The Sushi Bar to Mediterranean flavors at Fantino. Enjoy indoor or outdoor dining with ocean views and sip on cocktails at the elegant Lobby Lounge.
Convenient Location and Transportation Services
Conveniently located just 20 minutes from Cancun International Airport, the hotel offers seamless airport transfers and easy access to nearby attractions like Aquaworld.
Experience luxury and comfort at its finest at the Kempinski Hotel Cancun.
✦HAPPI HIGHLIGHTS
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Excellent service
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Beautiful location
At the hotel
Popular amenities
119 listed
24-hour front desk
24-hour security
Access to health care professionals
Accessible parking
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
ATM/cash machine on site
View all amenities
Pools & wellness
Barber/beauty shop
Beauty Services
Fitness/spa locker rooms
Hair Salon Services
Heated pool
Hot tub/Jacuzzi
Manicure
Massage services
Outdoor pool
Pedicure
Pool with view
Sauna
Spa/wellness center
Spa/wellness center services
Steam room
Swimming pool
Dining & drinks
Bar
Breakfast in the room
Coffee Shop on site
Cooking class
Delivered food - securely covered
Food delivered to guest room
Kid meals
Kid-friendly buffet
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Beach
Beachfront
Fitness center
Fitness classes
Fitness facilities
Garden
Golf course
Outdoor furniture
Personal trainer
Private beach area
Sun loungers or beach chairs
Sun terrace
Tennis court
Tennis equipment
Terrace
Yoga classes
Rooms & comfort
CCTV in common areas
CCTV outside property
Heating
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Safety deposit box
Screens / Barriers between staff and guests for safety
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Private parking
Shuttle service
Shuttle service (additional charge)
Valet parking
Wheelchair accessible
Guest services
Babysitting/child services
Children's playground
Concierge service
Currency exchange
Express check-in/check-out
Fax/photocopying
Invoice provided
Ironing service
Kids' club
Laundry
Laundry washed per local authority guidelines
Lockers
Luggage storage
Meeting/banquet facilities
Private check-in/check-out
Tour desk
Tour/class on local culture
Services & essentials
Car hire
Cashless payment available
Daily housekeeping
Designated smoking area
Face masks for guests available
Family rooms
Free WiFi
Key card access
Live music/performance
Minimarket on site
Non-smoking throughout
Room service
Shallow end
Solarium
Sun umbrellas
Temporary art galleries
Toilet with grab rails
WiFi available
Review in focus
638 reviews
10/ 10
Quasiment tout : les chambres, les équipements sportifs, les piscines, les restaurants et surtout la qualité de service personnalisée, le professionnalisme de l'ensemble du personnel
idris · family with children · 2026-08-25
The guest experience
9.2out of 10 638 verified reviews
Loved most
Excellent service
Beautiful location
Worth knowing — Limited food variety · Some noise in restaurants
How guests scored the stay
Service9.8
The staff were very helpful and kind throughout multiple visits.
Overall Experience9.6
Guests had a fantastic overall stay with great service and amenities.
Location9.4
Amazing location near the beach.
Cleanliness9.4
Very friendly staff, exceptionally clean hotel.
Room Quality9.3
Comfortable, spacious rooms.
Food and Beverage8.9
Generally good quality but some food options rated average.
Amenities8.9
Standard quality for this hotel tier.
Value for Money8.3
Standard quality for this hotel tier.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 11 recent stays rated 8+
9.2638 reviews
Idéal pour finir les vacances en beauté et en toute sérénité
10/10
idris · family with children · 2026-08-25
“Quasiment tout : les chambres, les équipements sportifs, les piscines, les restaurants et surtout la qualité de service personnalisée, le professionnalisme de l'ensemble du personnel”
Ask for Osman!
10/10
brianas807 · Friends getaway · 2026-08-10
“Kempinski Cancun was such a lovely experience and it was largely due to our waiter, Osman! We were celebrating my friend’s birthday, and he went out of his way to make sure we had a 100% authentic Yucatán breakfast made specially for us! It was so extremely nice of him to do that and it was incredible. I would come back to this resort just for his service alone. I cannot recommend this resort enough!”
Experience the Magic that is the Kempinski Hotel Cancun
10/10
V7734UGsandrae · Family · 2026-08-05
“I have stayed at this property before when it was the Ritz-Carlton, and I can confidently say that The Kempinski Hotel Cancun has preserved everything that made it special while elevating the experience even further. Every aspect of the resort is nothing short of exquisite.
The dining experience is exceptional, with every meal beautifully prepared and presented. The rooms are elegant, spacious, and impeccably maintained. The beds are among the most comfortable I've ever slept in, making it easy to completely relax, and the bathrooms are luxurious, offering everything you need for a spa-like experience. The grounds are absolutely stunning, with beautifully maintained landscaping, breathtaking ocean views, and an atmosphere that feels peaceful and refined.
What truly sets The Kempinski apart, however, is its people. The staff is the heart of this resort and the reason our stay became an experience we'll never forget. Every employee we encountered was warm, attentive, professional, and genuinely invested in making our vacation special. They anticipated our needs, offered thoughtful recommendations, paid attention to the smallest details, and consistently went above and beyond to ensure we were comfortable and happy. You can tell they take great pride in delivering world-class hospitality.
Our vacation actually began before we even arrived. Antonio, our concierge, reached out in advance and took care of every detail, including arranging our transportation. His communication was prompt, friendly, and reassuring, making us feel welcomed long before we stepped onto the property.
When we landed, Arturo greeted us and provided a comfortable, seamless ride to the hotel, setting the tone for the exceptional service we would experience throughout our stay. Check-in was effortless, allowing us to begin enjoying our vacation immediately.
One evening, we had the pleasure of meeting Margarita during turndown service. She transformed a simple evening routine into a thoughtful and memorable experience with her warmth and attention to detail.
The Club Lounge was one of our favorite parts of the resort. Aaron, the concierge, was outstanding. He greeted us with a smile every day, offered excellent recommendations, and made us feel like valued guests rather than just visitors. Oscar crafted some of the best cocktails we've had, and every member of the Club Lounge team provided exceptional service that made us look forward to returning each day.
At the pool, Edgar was equally wonderful. His cheerful attitude, attentiveness, and genuine hospitality made our days by the water even more enjoyable. In fact, every staff member we encountered—whether at the restaurants, pool, housekeeping, concierge, or throughout the resort—made us feel welcomed and appreciated.
I wish I could remember everyone's names because every single person contributed to making this vacation extraordinary. Their kindness, professionalism, and commitment to excellence created an experience that exceeded every expectation.
The Kempinski Hotel Cancun is a destination where luxury meets genuine hospitality. It's rare to find a resort that combines beautiful accommodations, exceptional dining, pristine facilities, and a staff that consistently delivers personalized service with such grace and warmth. Thanks to the incredible team, this was one of the best vacations we've ever had, and we are already looking forward to returning.”
Only the name has changed still a wonderful experience
10/10
michaelpZ9466DH · Family · 2026-07-27
“My wife and I just spent five memorable nights at the Kempinski Hotel Cancun. This hotel was previously the Ritz Carlton Cancun. This was our first visit since the hotel changed brands. We had previously been to the Ritz Carlton many times in the past and after this visit we are hoping to return to this hotel many times in the future.
The hotel and property have been meticulously maintained as it was in the past. The suite that we were assigned was spotless as well as beautiful.
The staff is unmatched in their attentiveness and anticipation of your needs. They make you feel wanted and at home wherever you go on the property.
The restaurants at the hotel are the best in Cancun. Fantino is unmatched for service and incredible food. Casitas is a fine choice for more casual dining with an option of having dinner on the beach.
The hotel has two beautiful pools and a hot tub along with a lovely large beach where you could rent cabanas for privacy.
My wife and I would recommend the Kempinski Hotel Cancun to anyone planning a visit to Cancun.
Mike P from Long Island, NY”
Can’t Beat the Kempinski in Cancun!
10/10
G1042MVrandym · Couples · 2026-07-27
“As a person who has been blessed to have travelled the US and Mexico extensively, I am proud to say the Kempinski Hotel in Cancun is my favorite. What makes it great? The people that work there. It is an amazing experience to share your time on vacation with people that truly care. From years ago when it was the Ritz Carlton until now, the local charm of the people has remained first class. I can go on and on after that…..beach location and cleanliness, the cleanliness of the inside, the amazing food and drinks, the top notch cabanas and the proximity to the airport and local culinary hotspots.”
Incredible experience!
10/10
S3972OIhannahj · Friends getaway · 2026-07-24
“Stayed with a few of my friends for a trip and everything was incredible. The amenities, location, views, staff- everything was top notch. The staff was extremely kind, intentional, and detail oriented. I was here for my birthday and everyone really went above and beyond to make the trip special. Osman, part of the waitstaff, went above and beyond to make every meal special. He was so kind, funny, personable, incredible at his job, and most importantly a great person. Thank you to everyone who made this trip special, especially Osman! Would highly recommend for anyone considering staying here!!”
Wonderful trip
10/10
staceywB8816WN · Couples · 2026-07-19
“This is our favorite hotel to visit. The beach is beautiful, the staff is amazing and we visit at least 3 times a year. Jorge, Claudia, Joel, Itzel, David, are just a few of the servers who make us feel extra special each time we are here. This hotel was formerly a ritz Carlton-the service is still exceptional and the property is fantastic
Highly recommend!”
A true luxury experience with the best hotel staff
10/10
748archanaa · Family · 2026-07-15
“This is our second time visiting Kempinski Cancun for my older daughter’s birthday. She absolutely loved the first time that she requested to stay at this hotel again for her 8th birthday. We are so glad she did because we had an amazing time. The hotel is beautiful, clean and very well-maintained. The food at the hotel restaurants is delicious. We have been fortunate enough to stay at many 5 star hotels and resorts around the world. But what sets Kempinski Cancun apart from the rest of them is the staff. They are incredible. From the moment we got there, the staff made sure my daughter’s birthday was celebrated every day we were there. Frida and the lady in red decorated the room with balloons and had cakes, chocolates and treats delivered to the room every day. Every single staff member went above and beyond to make sure we had the best experience. Their attention to detail, friendly demeanor and willingness to help is what makes this a true luxury experience. Seeing some familiar faces on staff from a few years ago was like seeing old friends. The breakfast staff are wonderful. Juan made my younger daughter the most delicious waffles and pancakes every morning. Catalino was a great waiter. Itzel at the outdoor cafe was so sweet. Moises showed us a sea turtle laying eggs on the shore! My girls were so excited. The pool staff are the best…Jorge, Joel, Edgar, Oscar, Mario, Miguel, just to name a few. And last but not least, my friend Miguel at the Concierge desk…he was always smiling and took care of anything we needed. This hotel really felt like home to us and we will definitely be back very soon!”
Get away
10/10
Q5625MZscottg · Solo travel · 2026-07-06
“Amazing property with an amazing staff!!”
La pasamos increíblemente felices. Fuimos en familia, tanto los niños como los abuelos felices.
10/10
yara · family with children · 2026-07-06
“La comodidad y la atención del personal.”
Wonderful
10/10
lios268 · Friends getaway · 2026-07-05
“I had a wonderful stay at the hotel. The facilities were excellent, the room was clean and comfortable, and the overall atmosphere was relaxing and professional.
A special thanks to Mr. Godwill, who made my stay even more enjoyable. He was exceptionally welcoming, attentive, and always willing to help with a warm smile. His professionalism and genuine hospitality truly stood out and made me feel well taken care of throughout my visit.
I highly recommend this hotel and sincerely appreciate Mr. Godwill for providing such outstanding service. I look forward to staying here again in the future.”
