Hotelaholic

Cancún · Quintana Roo

Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A, Cancún, Quintana Roo, 77500

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Oceanfront Paradise

  • Luxurious Amenities

    Indulge in the sauna, hot tub, and oceanfront pool. Each room is equipped with a minibar, cable TV, air conditioning, and a safety deposit box.

  • Convenience at Your Fingertips

    Enjoy on-site car rental, event organization, laundry services, and a tour desk for a hassle-free stay.

  • Culinary Delights

    Treat your taste buds at Hacienda El Mortero with traditional Mexican cuisine and live mariachi music. Start your day with a buffet breakfast and unwind at the on-site bars.

Experience the ultimate beach getaway at Krystal Cancun. Book now for an unforgettable stay!

HAPPI HIGHLIGHTS

  • Excellent location / beach access

  • Helpful, friendly staff

  • Good value for money

At the hotel

Popular amenities

101 listed
  • 24-hour front desk
  • 24-hour security
  • Aerobics
  • Air conditioning
  • ATM/cash machine on site
  • Babysitting/child services
  • Bar
  • Barber/beauty shop
  • Beach
  • Beachfront
View all amenities

Pools & wellness

  • Beauty Services
  • Hair Salon Services
  • Hot tub/Jacuzzi
  • Infinity pool
  • Kids' pool
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Plunge pool
  • Pool bar
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Swimming pool

Dining & drinks

  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Cooking class
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Fitness center
  • Fitness facilities
  • Garden
  • Golf course
  • Kids' outdoor play equipment
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace
  • Water sport facilities on site
  • Yoga classes

Rooms & comfort

  • CCTV outside property
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Entertainment staff
  • Fire extinguishers
  • Guests can opt-out any cleaning services during stay
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Valet parking

Guest services

  • Children's playground
  • Concierge service
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk
  • Tour/class on local culture

Services & essentials

  • Board games/puzzles
  • Car hire
  • Designated smoking area
  • Diving
  • Family rooms
  • Fishing
  • Free WiFi
  • Happy hour
  • Karaoke
  • Live music/performance
  • Minimarket on site
  • Non-smoking throughout
  • Picnic area
  • Room service
  • Shallow end
  • Snorkelling
  • Solarium
  • Sun umbrellas
  • Themed dinner nights
  • Water park
  • WiFi available

Review in focus

3,558 reviews
7/ 10
Location near shops restaurants night club
aline · solo traveller · 2026-10-17

The guest experience

7.6out of 10
3558 verified reviews

Loved most

  • Excellent location / beach access
  • Helpful, friendly staff
  • Good value for money
  • Nice pools and amenities
  • Breakfast buffet variety

Worth knowing — Rooms dated / maintenance issues · Old/slow elevators · Restaurant quality and coordination problems · Occasional sargassum on the beach · Noise and humidity in rooms

How guests scored the stay

  • Location9.2

    Consistently highlighted as excellent — central, beach access, near restaurants/bars and convenient for Isla Mujeres; a major strength in reviews.

  • Value for Money8.5

    Multiple guests explicitly call out good value / relación calidad-precio; some note prices feel aligned with the US but overall perceived as good value.

  • Overall Experience8.4

    Majority of reviewers enjoyed their stay thanks to location, facilities and staff; notable negative experiences (room condition, service hiccups, sargassum) reduce but do not dominate overall sentiment.

  • Service8.0

    Staff repeatedly praised as helpful and friendly; a few guests mentioned slow service or lack of empathy during busy periods.

  • Cleanliness7.2

    Generally acceptable — several guests reported clean, well-kept rooms, but others noted humidity and signs of neglect; sargassum on the beach also affected perceived cleanliness for some.

  • Food and Beverage7.0

    Breakfast buffet receives positive mention for variety; however, on-site restaurant quality and coordination are inconsistent (bad sushi, ramen, service coordination issues).

Live guest feedback

Guest reviews

Mixed experiences

64% of 14 recent stays rated 8+

7.63558 reviews
  • Guest review

    7/10

    aline · solo traveller · 2026-10-17

    “Location near shops restaurants night club”

  • Agradable

    9/10

    Nury · extended group · 2026-10-15

    “La ubicación y el personal del hotel muy amables”

  • Guest review

    9/10

    Carla · solo traveller · 2026-10-13

    “The localization was perfect!”

  • Confortable

    10/10

    DILAN STUARD · couple · 2026-10-12

    “Si”

  • Muy bien

    8/10

    Fernanda · extended group · 2026-10-12

    “El área de playa y alberca está muy bien, la ubicación del hotel es excelente”

  • Excelente pese a esa falta

    10/10

    VERONICA · extended group · 2026-10-11

    “Amplio Buen cama Y limpieza”

  • Guest review

    7/10

    Paula · couple · 2026-10-11

    “ubicacion , primera lines”

  • Muy caro para poco, solo buena ubicación.

    5/10

    Ronald · couple · 2026-10-10

    “La ubicación es muy buena en la zona hotelera y la mejor playa cuando no hay sargazo.”

  • Guest review

    10/10

    Daniel · family with children · 2026-10-10

    “La ubicación y la vista”

  • Stay away from this hotel even though has great location

    5/10

    Fernando · solo traveller · 2026-10-09

    “Location very close to beach and clubs”

  • Guest review

    5/10

    Rubi · solo traveller · 2026-10-07

    “En la parte que se encuentra localizado este hotel es realmente buena.”

  • Buena atención, buena ubicación y una playa hermosa.

    10/10

    Glenda · solo traveller · 2026-09-17

    “Tomamos una muy buena oferta en Booking, con una excelente relación de calidad-precio. Nos encantó la ubicación, la playa, la atención por parte del personal y la comodidad del hotel. No tomamos el paquete de todo incluido, así que no puedo hablar de alimentos o bebidas.”

  • Guest review

    9/10

    Macías Gamboa · solo traveller · 2026-09-17

    “La ubicación y acceso a la playa, todo muy limpio.”

  • Fue buena la estadía , el personal de limpieza de la habitación excelente

    8/10

    Paula · couple · 2026-09-15

    “Lá playa en el hotel”

View all guest reviews

Hotel info and reviews come from third-party sources.