Hotelaholic

Cancún · Quintana Roo

Moon Palace Cancun - All Inclusive

Carretera Cancun-Chetumal Km. 340, Cancún, Quintana Roo, 77500

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Moon Palace Cancun - All Inclusive offers air-conditioned rooms with modern amenities like a coffee machine, minibar, and flat-screen TV. Guests can relax in comfort and style during their stay.

  • Diverse Dining Options

    Indulge in a culinary journey at Moon Palace Cancun - All Inclusive with a variety of dining choices including American, Brazilian, and Indian cuisine. Special dietary needs are catered to with vegetarian, dairy-free, and vegan options available.

  • Fun-Filled Activities

    From a children's playground to billiards, table tennis, and mini-golf, this 5-star resort offers entertainment for guests of all ages. Additionally, guests can unwind at the sauna and hot tub after a day of activities.

Book your stay at Moon Palace Cancun - All Inclusive now for an unforgettable experience!

HAPPI HIGHLIGHTS

  • Outstanding staff interactions

  • Memorable dining experiences

  • Excellent activities and entertainment

At the hotel

Popular amenities

110 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • ATM/cash machine on site
  • Babysitting/child services
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Fitness/spa locker rooms
  • Hot tub/Jacuzzi
  • Kids' pool
  • Outdoor pool
  • Pool bar
  • Sauna
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Beach
  • Beachfront
  • Broadcast Live sport events
  • Cycling
  • Fitness center
  • Garden
  • Golf course
  • Kids' outdoor play equipment
  • Mini golf
  • Outdoor furniture
  • Personal trainer
  • Private beach area
  • Sun loungers or beach chairs
  • Sun terrace
  • Table tennis
  • Tennis court
  • Tennis equipment
  • Terrace
  • Water sport facilities on site
  • Yoga classes

Rooms & comfort

  • Non-smoking rooms
  • Public Bath
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guests can opt-out any cleaning services during stay
  • Safety deposit box
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking

Guest services

  • Children's playground
  • Concierge service
  • Currency exchange
  • Ironing service
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Billiards
  • Board games/puzzles
  • Business center
  • Car hire
  • Chapel/shrine
  • Daily housekeeping
  • Designated smoking area
  • Diving
  • Evening entertainment
  • Family rooms
  • Fishing
  • Free WiFi
  • Games room
  • Indoor play area
  • Key card access
  • Live music/performance
  • Minimarket on site
  • Mobile app for room service
  • Nightclub/DJ
  • Picnic area
  • Room service
  • Snorkelling
  • Sun umbrellas
  • Water park
  • WiFi available

Review in focus

1,212 reviews
8/ 10
Muitas opções de alimentação
Pablo · couple · 2026-10-21

The guest experience

9.0out of 10
1212 verified reviews

Loved most

  • Outstanding staff interactions
  • Memorable dining experiences
  • Excellent activities and entertainment

How guests scored the stay

  • Service9.4

    Exceptional service from staff who go out of their way to meet guest needs.

  • Location9.0

    Standard quality for this hotel tier.

  • Cleanliness9.0

    Standard quality for this hotel tier.

  • Food and Beverage9.0

    Standard quality for this hotel tier.

  • Amenities8.9

    Standard quality for this hotel tier.

  • Overall Experience8.9

    An unforgettable experience underscored by friendly staff and memorable moments.

  • Room Quality8.9

    Standard quality for this hotel tier.

  • Value for Money8.9

    Standard quality for this hotel tier.

Live guest feedback

Guest reviews

Mixed experiences

58% of 12 recent stays rated 8+

9.01212 reviews
  • O resort tem boas o poções de alimentação e serviços, mas a distância da zona hoteleira de Cancún achei bem ruim. Fica a

    8/10

    Pablo · couple · 2026-10-21

    “Muitas opções de alimentação”

  • Guest review

    10/10

    Jhon Jefferson · family with children · 2026-10-12

    “Muy limpio amplio y bonito”

  • Guest review

    7/10

    Isabela · family with children · 2026-10-08

    “La comida Las piscinas”

  • It was nice but I won’t go back there

    7/10

    Arie · family with children · 2026-09-19

    “Specious”

  • Definitely would come back

    9/10

    Ricardo · family with children · 2026-09-16

    “The restaurants and the food were exceptional, the drinks brands were good.”

  • Guest review

    10/10

    POLIURETANOS · solo traveller · 2026-09-16

    “El todo incluido si es todo incluido”

  • The grand lo mejor de Cancún

    10/10

    Amanda · solo traveller · 2026-09-13

    “El hotel en general estaba hermoso,y eso q mi estancia fué corta,q no pude aprovecharlo al máximo,pero pronto iremos más dias para poder recorrer.Mi reserva inicial fue para el SUNRISE,y me cambié para el The grand y fué lo mejor q hice, Mi hijo disfrutó el water park💖”

  • We felt scammed because we paid so much money and they put us in the worst location at the hotel.

    1/10

    Eddie · family with children · 2026-09-11

    “Food was great. But the location they placed us at was horrible right by where all the dump trucks were bringing the seaweed. Don’t stay in the Sunshine Tower by the beach. They will put you there to make money off that tower because no one wants to stay there because it’s so close to smell of the seaweed at the beach. Horrific smell you can’t even sit outside.”

  • REGULAR

    6/10

    jaime · family with children · 2026-09-10

    “DESAYUNO BIEN”

  • Guest review

    10/10

    Juan pablo · solo traveller · 2026-09-09

    “Instalaciones Comida y restaurantes”

  • Lugar legal, mas limpeza deixou a desejar

    7/10

    RAFAEL · family with children · 2026-09-07

  • Family oriented diamond Stay

    8/10

    Jose J · couple · 2026-09-05

    “It has all you need for your family within the premises no need to get out Shouting the great service at the new members with Mr Mairicio and Ms Kati and the drivers Manuel and Thomas from the elite all the way till our checking out helping us See you all again next year”

Hotel info and reviews come from third-party sources.