Hotelaholic

Cancún · Quintana Roo

Riu Palace Kukulkan - Adults Only - All Inclusive

Boulevard Kukulcan km 12, Cancún, Quintana Roo, 77500

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Indulge in air-conditioned rooms with modern amenities and private balconies overlooking the stunning Cancún landscape.

  • Gourmet Dining

    Savor a variety of delicious cuisines at the on-site restaurant and enjoy refreshing drinks at the resort's bar.

  • Relaxation and Recreation

    Unwind by the outdoor pool, work out at the fitness centre, or simply take in the breathtaking views from the terrace.

Experience luxury and convenience at Riu Palace Kukulkan - Adults Only - All Inclusive in Cancún. Book now for an unforgettable stay!

HAPPI HIGHLIGHTS

  • Lovely property and grounds

  • Super clean room and common areas

  • Great activities

At the hotel

Popular amenities

77 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Adult only
  • Aerobics
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Barber/beauty shop
  • BBQ facilities
View all amenities

Pools & wellness

  • Beauty Services
  • Hot tub/Jacuzzi
  • Massage services
  • Outdoor pool
  • Pool bar
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Breakfast in the room
  • Coffee Shop on site
  • Food delivered to guest room
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Wine/champagne

Fitness & outdoors

  • Beach
  • Beachfront
  • Broadcast Live sport events
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Outdoor furniture
  • Private beach area
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • Non-smoking rooms
  • Public Bath
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Entertainment staff
  • Fire extinguishers
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Safety deposit box
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking

Guest services

  • Concierge service
  • Currency exchange
  • Invoice provided
  • Laundry
  • Luggage storage
  • Tour desk

Services & essentials

  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Free WiFi
  • Key card access
  • Minimarket on site
  • Mobile app for room service
  • Picnic area
  • Room service
  • Snorkelling
  • Solarium
  • Sun umbrellas
  • Themed dinner nights
  • WiFi available

Review in focus

1,219 reviews
8/ 10
The property was great. Very clean, the staff were kind and friendly, the drinks were excellent! Our room had an amazing view and they cleaned it everyday, which was nice when you’re stay for a long period of time. The live entertainment was fun. They have about 3 beautiful pools and the beach walking distance.
Jean · couple · 2026-10-24

The guest experience

8.9out of 10
1219 verified reviews

Loved most

  • Lovely property and grounds
  • Super clean room and common areas
  • Great activities

Worth knowing — Inconsistent customer service · Food quality not up to par

How guests scored the stay

  • Location9.5

    The grounds are lovely and well maintained.

  • Cleanliness9.5

    The property is super clean with spotless common areas and rooms.

  • Value for Money9.4

    Great amenities and cleanliness provide good overall value.

  • Amenities9.0

    Multiple pools available, though somewhat disjointed.

  • Overall Experience8.9

    A mixed experience with positive aspects but notable service and food issues.

  • Room Quality8.9

    Rooms were clean and well-kept, although no specific issues were mentioned.

  • Food and Beverage8.0

    Food was described as subpar and issues with custom orders were noted.

  • Service8.0

    Customer service was inconsistent, with multiple instances of staff denying requests.

Live guest feedback

Guest reviews

Consistent

89% of 9 recent stays rated 8+

8.91219 reviews
  • Great stay with some inconveniences

    8/10

    Jean · couple · 2026-10-24

    “The property was great. Very clean, the staff were kind and friendly, the drinks were excellent! Our room had an amazing view and they cleaned it everyday, which was nice when you’re stay for a long period of time. The live entertainment was fun. They have about 3 beautiful pools and the beach walking distance.”

  • Guest review

    10/10

    Ida · couple · 2026-10-22

    “I liked the way the staff was so friendly and accommodating, the amenities were amazing and the resort has so much to offer”

  • I had a good time with our friends would NEVER go back

    5/10

    Karen · extended group · 2026-10-17

    “Seeing the ocean and room was nice”

  • Beautiful resort and beach, but misleading credits and pushy photographers detracted from the experi

    8/10

    Liran · extended group · 2026-10-16

    “Riu Palace Kukulkan is a beautiful, clean, and accommodating resort with decent food overall and plenty of activities to enjoy. The beach is lovely, the views are wonderful, and there are plenty of places to unwind and relax. It's a great spot to enjoy the sunshine, scenery, and a laid-back vacation atmosphere.”

  • Overall very nice hotel and worth the price

    8/10

    Ian · solo traveller · 2026-10-16

    “Variety of pools, food choices good , rooms large and very comfortable, staff very helpful”

  • Great views, lush and tropical garden, clean, but warm in common areas.

    8/10

    Sharon · couple · 2026-10-12

    “Beautiful, tropical, clean”

  • Guest review

    9/10

    Carlos · couple · 2026-10-12

    “Everything”

  • Best birthday vacation stay in a long time!

    10/10

    Adriana · couple · 2026-10-11

    “What an amazing experience. Everything you need and more. Staff is incredibly friendly and helpful. Would absolutely recommend it and would love to be back. I was there for my birthday and they even left me a nice treat in the room with a bottle of sparkling water wine with a nice card.”

  • מלון הכל כלול מעולה

    10/10

    ELIGOLD · solo traveller · 2026-10-10

    “את מבחר המסעדות בארוחת הערב”

Hotel info and reviews come from third-party sources.