Hotelaholic

Cancún · Quintana Roo

The Westin Lagunamar Ocean Resort Villas & Spa Cancun

KM. 12.5 Blvd Kukulcan, Cancún, Quintana Roo, 77500

9.0 Wonderful959 guest reviews

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Beachfront Luxury

  • Spa and Fitness Center

    Indulge in relaxation at the state-of-the-art fitness center and pamper yourself with a massage at the Heavenly Spa by Westin.

  • Luxurious Accommodations

    Enjoy breathtaking views of the Caribbean Sea or Nichupte Lagoon from your room, complete with modern amenities like satellite TV, high-speed internet, and the famous Westin Heavenly Bed.

Experience the ultimate blend of luxury and convenience at The Westin Lagunamar Ocean Resort - book your stay now for an unforgettable Cancun getaway!

HAPPI HIGHLIGHTS

  • Excellent pools and extensive amenities (tennis courts, gyms)

  • Clean, well-maintained facilities and sea views

  • Friendly and attentive staff / notable concierge

At the hotel

Popular amenities

67 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • BBQ facilities
  • Beach
  • Beachfront
  • Car hire
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hot tub/Jacuzzi
  • Infinity pool
  • Kids' pool
  • Massage services
  • Outdoor pool
  • Pool bar
  • Sauna
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Garden
  • Golf course
  • Mini golf
  • Outdoor furniture
  • Private beach area
  • Sun loungers or beach chairs
  • Tennis court
  • Tennis equipment

Rooms & comfort

  • CCTV in common areas
  • Non-smoking rooms

Safety & cleanliness

  • Dry cleaning
  • Fire extinguishers
  • Guests can opt-out any cleaning services during stay
  • Safety deposit box
  • Security alarm
  • Smoke alarms

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Valet parking

Guest services

  • Children's playground
  • Concierge service
  • Currency exchange
  • Kids' club
  • Laundry
  • Luggage storage
  • Tour desk

Services & essentials

  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Free WiFi
  • Key card access
  • Minimarket on site
  • Non-smoking throughout
  • Room service
  • Shallow end
  • Sun umbrellas
  • Water slide
  • WiFi available

Review in focus

959 reviews
7/ 10
The resort and room
Tim · couple · 2026-10-21

The guest experience

9.0out of 10
959 verified reviews

Loved most

  • Excellent pools and extensive amenities (tennis courts, gyms)
  • Clean, well-maintained facilities and sea views
  • Friendly and attentive staff / notable concierge
  • Well-equipped rooms and villas (kitchen, washer/dryer)
  • Good location for families and beachfront

Worth knowing — Beach affected by sargassum during some stays · Front-desk/customer service lapse reported · Sofa-bed mattress too thin and AC condensation in room · Hotel is very large — can be hard to walk between areas · Food perceived as overpriced or inconsistent by some guests

How guests scored the stay

  • Overall Experience9.5

    Many guests describe unforgettable, dream vacations and would return; generally excellent experience despite some isolated service/room issues.

  • Cleanliness9.3

    Multiple reviews praise very neat and clean facilities, regular cleaning of public areas and well-maintained bathrooms and floors.

  • Amenities9.3

    Exceptional pools, tennis courts, gyms and well-equipped villas are repeatedly praised; ample on-site facilities and restaurants reported.

  • Location9.2

    Beachfront location and sea views are highlighted as excellent; however beach quality was affected by sargassum season for some guests.

  • Value for Money9.0

    Several guests state the hotel is very good for the price and suitable for family stays; overall value aligns with the hotel's offering.

  • Service8.6

    Generally friendly and attentive staff and excellent concierge mentioned, but at least one review reports poor front-desk customer service and missed customer-first decisions.

  • Room Quality8.6

    Rooms described as comfortable and well-equipped (studios, villas, new furniture) but issues noted with thin sofa-bed mattress and AC condensation.

  • Food and Beverage8.5

    Breakfast buffet and a la carte options are praised as complete, but at least one guest found food overpriced and quality below expectation.

Live guest feedback

Guest reviews

Remarkably consistent

91% of 11 recent stays rated 8+

9.0959 reviews

  • Ok

    7/10

    Tim · couple · 2026-10-21

    “The resort and room”

  • Volveria una y otra vez

    10/10

    ayaris · family with children · 2026-10-20

    “Las instalaciones la amabilidad del personal y la ubicación”

  • Worth it

    9/10

    Amber · extended group · 2026-10-20

    “I loved how clean kept the resort was. You didn’t have to ask or request rooms to be cleaned everyday like some places. The resort was literally spotless and the staff was excellent. Beautiful property at an affordable price.”

  • Guest review

    10/10

    Oksana Kovaleva · family with children · 2026-10-17

    “Завтрак. Вид из номера. Номер. Все было хорошо”

  • Guest review

    9/10

    Francesco · couple · 2026-10-17

    “Super”

  • Guest review

    10/10

    Maria Alexandra · couple · 2026-10-14

    “Excelente ubicación y playas limpias sin sargazo”

  • Beachfront Resort right in the Centre of Hotel Zone

    9/10

    DushiNL · solo traveller · 2026-10-10

    “Vriendelijk personeel ruime kamer met (bubbel) bad en aparte ruime walk-in douche en balkon. Kitchenette en ruime koelkast TV met heel veel zenders (spaans/amerikaans- ook de ondertiteling kon veranderd worden in deze talen) Ruime kluis en goede WiFi (wel openbaar) Hotel heeft een mini supermarkt (uiteraard duurder dan de gewone supermarkt) veel faciliteiten: sportsbar, swimup bar, prachtig groot zwembad (infinity pool), buiten bubbelbaden, fitness, businesscenter, schoon strand met strandbedden. Goed beveiligd resort (als non guest kom je niet makkelijk binnen op het terrein) Goed buffet ontbijt, veel keus en gevarieerd (inclusief warme gerechten zoals aardappels, pasta, tacoos) en je kan ook gerechten van een kaart bestellen Schitterend uitzicht op het zwembad en strand/zee Centrale ligging in midden hotel zone, (airport) bushalte stopt voor de deur. Designer Shopping Mall La Isla (winkels, restaurants en bars) recht tegenover het hotel Playa Forum (uitgaanscentrum) op korte rij afstand (5-10min) Het heeft een kleine Maya tempel ruine naast het hotel Het is geen All inclusive hotel. Early check out (10 am) maar heb een late check out kunnen krijgen om 12uur Het heeft bagage opslag en er was een mogelijkheid om jezelf op te frissen in de gym kleedkamer”

  • Guest review

    9/10

    Horacio · family with children · 2026-10-09

    “La ubicación es inmejorable. La habitación muy completa y agradable.”

  • Súper atentos y el personal muy amable

    10/10

    Gabriela · family with children · 2026-10-08

    “Todo estuvo genial un hotel de primera clase”

  • We had a great stay. Would like to come back next year as well/

    10/10

    Marina · family with children · 2026-09-17

    “Daily ACTIVITIES Room cleanliness”

  • Will return

    9/10

    Sarah · extended group · 2026-09-17

    “Location can’t be any better opposite La Isla… on the beach, close to market. One of a handful that is not all inclusive.”

View all guest reviews

Hotel info and reviews come from third-party sources.