HAPPI EXPERIENCE
Luxurious Adults-Only Getaway
Turquoize Suites with Exclusive Amenities
Indulge in the lavish Turquoize suites featuring private hot tubs on balconies, personalized butler services, and VIP access. Enjoy breathtaking seascapes and upscale bath accommodations with ocean views.
Exclusive Rooftop Pool and VIP Services
Relax at the rooftop infinity pool overlooking the ocean, savor cocktails at the private Punta Vista rooftop bar, and benefit from a private elevator for direct access to the Zen Spa.
Unmatched Adults-Only Experience
With nearly 700 square feet of living space, exclusive check-in, and concierge services, Turquoize at Hyatt Ziva Cancun offers an unparalleled adults-only retreat.
Book your adults-only luxury escape at Turquoize for a truly unforgettable experience.
HAPPI HIGHLIGHTS
Exceptional service
Great location
Friendly staff
At the hotel
Popular amenities
- 24-hour security
- Accessible shuttle
- Accessible train station shuttle
- Adult only
- Air conditioning
- Airport transportation - drop-off (surcharge)
- Airport transportation - pickup (surcharge)
- Art gallery on site
- ATM/banking
- Beach club nearby (surcharge)
View all amenities
Pools & wellness
- Beauty Services
- Billiards or pool table
- Exercise/lap pool
- Free pool cabanas
- Health or beauty spa nearby
- Heated pool
- Hot tub/Jacuzzi
- Manicure
- Massage services
- Pedicure
- Pool sun loungers
- Sauna
- Spa/wellness center services
- Steam room
- Swimming pool
Dining & drinks
- Coffee Shop on site
- Food delivered to guest room
- Fruits
- Hosted evening meal (reserve)
- Physical distancing in dining areas
- Restaurant
- Sanitized tableware & silverware
- Snack bar/deli
- Wine release events
Fitness & outdoors
- Beach toys
- Beach umbrellas
- Beach yoga on site
- Fitness facilities (surcharge)
- Japanese garden
- Outdoor furniture
- Table tennis
- Tennis lessons on site
- Terrace
- Water sports equipment
Rooms & comfort
- Non-smoking rooms
- Shared lounge/TV area
Safety & cleanliness
- Cleaning standards that are effective against Coronavirus
- Contactless check-in/check-out
- Entertainment staff
- Fire extinguishers
- First aid kit available
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Physical distancing rules followed
- Process in place to check health of guests
- Safety deposit box
- Screens / Barriers between staff and guests for safety
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Staff adhere to local safety protocols
Getting around & access
- Facilities for disabled guests
- Lift / Elevator
- No accessible shuttle
- No accessible train station shuttle
- Offsite parking discounted rates available
- Parking
- Secured parking
- Self parking (surcharge)
- Shuttle service (additional charge)
Guest services
- Concierge service
- Currency exchange
- Fax/photocopying
- Front desk (limited hours)
- Ironing service
- Luggage storage
- Private check-in/check-out
- Tour desk
Services & essentials
- Car hire
- Cashless payment available
- Charcoal grill
- Concerts/live shows
- Evening entertainment
- Free wired internet
- Garage
- Housekeeping on request
- Internet access
- Karaoke
- Mobile app for room service
- Non-smoking throughout
- Reception hall
- Room service
- Snorkeling on site
- Swimming nearby
- Vegetarian menu options available
Review in focus
217 reviews
10/ 10
Tudo. Mas é importante dizer que pegamos uma suíte que nos dava acesso a todas as áreas, inclusive uma piscina exclusiva. Nossas concierge (Marie e Yael) foram maravilhosas. Fizeram até uma surpresa no nosso quarto por causa das nossas comemorações de aniversários. No restaurante francês (La Bastille) tivemos atendimento e jantar excepcionais.