Waldorf Astoria Cancun offers a lavish stay just 14 km from Cancun Underwater Museum. Indulge in the ultimate comfort with rooms featuring sea views, flat-screen TVs, and elegant bathrooms.
Fine Dining and Entertainment
Savor exquisite meals at the on-site restaurant offering a variety of culinary delights. Enjoy drinks at the bar or unwind with room service. The hotel also boasts entertainment staff to ensure a lively atmosphere.
Convenience and Comfort
With a 24-hour front desk, free WiFi, and amenities like a coffee machine in every room, Waldorf Astoria Cancun prioritizes your convenience. Safety deposit boxes and daily breakfast options add to the comfort of your stay.
Experience luxury and convenience at Waldorf Astoria Cancun. Book your stay now for an unforgettable getaway.
✦HAPPI HIGHLIGHTS
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Helpful and kind staff (mentions of Cinthia and Esperanza)
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Poolside kids crafts
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Family-friendly activities
At the hotel
Popular amenities
63 listed
24-hour front desk
Air conditioning
ATM/cash machine on site
Bar
Barber/beauty shop
Beach
Beachfront
Beauty Services
Board games/puzzles
Breakfast in the room
View all amenities
Pools & wellness
Fitness/spa locker rooms
Hair Salon Services
Hot tub/Jacuzzi
Manicure
Massage services
Outdoor pool
Pedicure
Sauna
Spa/wellness center
Spa/wellness center services
Steam room
Swimming pool
Dining & drinks
Cooking class
Fruits
Kid meals
Restaurant
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Broadcast Live sport events
Fitness center
Fitness classes
Fitness facilities
Garden
Outdoor fireplace
Outdoor furniture
Personal trainer
Sun loungers or beach chairs
Yoga classes
Safety & cleanliness
Dry cleaning
Staff adhere to local safety protocols
Getting around & access
Free Parking
Lift / Elevator
Parking
Parking garage
Private parking
Valet parking
Guest services
Concierge service
Express check-in/check-out
Laundry
Luggage storage
Meeting/banquet facilities
Pet bowls
Pets allowed
Services & essentials
Business center
Car hire
Family rooms
Free WiFi
Live music/performance
Picnic area
Room service
Sun umbrellas
Themed dinner nights
WiFi available
Review in focus
239 reviews
10/ 10
All of the restaurants at the location was amazing. From the time you arrive with the friendly staff and beautiful hotel and views!
Jason · couple · 2026-10-12
The guest experience
9.8out of 10 239 verified reviews
Loved most
Helpful and kind staff (mentions of Cinthia and Esperanza)
Poolside kids crafts
Family-friendly activities
Positive staff service
Worth knowing — Poor value for money
How guests scored the stay
Service10.0
Multiple reviewers praised staff as helpful, kind, and engaging (special mentions of Cinthia and Esperanza); strong family-oriented service.
Amenities10.0
Positive mention of poolside crafts and family-friendly activities; kids particularly enjoyed the pool crafts.
Overall Experience10.0
Guests reported a 'wonderful stay' enhanced by helpful staff and enjoyable poolside activities; overall very positive.
Cleanliness9.8
Standard quality for this hotel tier
Location9.8
Standard quality for this hotel tier
Room Quality9.8
Standard quality for this hotel tier
Food and Beverage9.8
Standard quality for this hotel tier
Value for Money9.2
One reviewer explicitly stated 'Poor value for money'; rating lowered to reflect that feedback while balancing overall scores.
Live guest feedback
Guest reviews
Consistent
94% of 18 recent stays rated 8+
9.8239 reviews
Excellent!
10/10
Jason · couple · 2026-10-12
“All of the restaurants at the location was amazing. From the time you arrive with the friendly staff and beautiful hotel and views!”
Comfortable and clean!
10/10
Elyse · couple · 2026-09-07
“Smaller property but the pools are incredible. Great for a quick weekend. Staff is extremely friendly helpful. Food is great. Rooms are clean and comfortable.”
Guest review
9/10
Edmundo · couple · 2026-09-03
“La comida”
Gone down hill
4/10
571justina · Couples · 2026-08-01
“This is our third year staying at the Waldorf. This year they introduced an all inclusive scheme. It’s not going well. We were woken up with our room full of cigarette smoke. Another night drunk party people woke us by screaming and loud music at 1am. My wife’s birthday dinner at Malepque was ruined by the same group yelling and screaming in the restaurant. It’s sad but this is our last year coming here. I wouldn’t recommend if you’re looking for a quiet place to vacation in luxury. It’s turned into a cruise ship atmosphere”
Amazing Visit!
10/10
shanepN5430HU · Family · 2026-07-31
“Impeccable Service! Mayra was very helpful planning fun trips to Isla Mujeres and Xplor Park!”
Amazing staff members
10/10
frankies947 · Family · 2026-07-29
“All of the staff members were extremely kind to my whole family and make the experience unforgettable. Some staff members that stood out to my family was Samuel at the restaurant malpeque, Samuel always had a smile on his face and his service was out of the world. Another member who was very helpful was Adrian at Chaya, throughout all the meals Adrian was quick with his service and from the moment we were seated he changed my families experience. Lastly one more member who stood out on our trip was Javier by the pool. Javier was extremely kind to my family and always made sure we were satisfied. Overall the trip was amazing but these individuals were what made the experience.”
Amazing location and views
10/10
tommy_rf · Couples · 2026-07-18
“Perfect location for a vacation in Cancun - away from the noisy hotel zone yet close enough to most things to do! Resort itself is amazing - higher floor oceanfront suites have really nice view of the sunrise and the ocean in general. Staff were all super nice. Thanks to Brie for helping us with reservations and activities.”
Fun Activities with Esperanza & Cinthia
10/10
Navigate32782352464 · Family · 2026-07-13
“Esperanza and Cinthia were so amazing with their creative art activities. They taught up to paint canvas tote bags, braid traditional bracelets, and craft/paint handmade paper animals. They were warm and welcoming as they hosted outdoor art events by the pool and ocean side.”
Excellent Stay - Beautiful hotel with top notch service
10/10
TalKen · Couples · 2026-07-12
“Hotel is spectacular, beautiful and most of all service is impeccable at every part of the hotel. If you are looking for a spot in the riviera maya and looking for a luxurious and classic hotel with most attentive staff this is a property not to be missed.
From the moment we arrived, one of the concierge/guest service representative Elena explained everything and whisked us up to the room. Elena walked us through the hotel facility highlighting restaurant options, spa, store, etc. It was unexpected to get such direct and intimate welcome from the front-desk/concierge staff, spending all this time with you one-on-one.
Hotel room was luxurious, beautifully designed and met every need. Daily cleaning replenishes everything and makes the room incredibly welcoming back as if you just walked in for the very first time. Nightly turn-down service not missed and beautiful notes from Kayme. We were upgraded to a suite on the top floor which was amazing.
Food was excellent everywhere; breakfast options are extensive. We had breakfast and lunches at Chaya and dinners at JA’Os. Servers were excellent and extremely attentive, nothing was missed and food fresh and beautifully presented.
I used the spa to get hair done in last minute, day before called to make arrangement as I was attending a wedding in Cancun. No problem. In addition, in last minute the hotel addressed a dress that needed professional steaming. Usually the hotel requires 4 hrs notice but we arrived in late afternoon and within less than 2 hrs the dress was brought up back to my room.
Location - The hotel is in a location which was ideal for us. Outside the cancun hotel zone, but not too far, only ~ 20 minutes drive from airport or down-town cancun. You are also 15-20 minutes drive from Puerto Morelos, lovely Mexican town and only 45 minutes drive from Playa Del-Carmen, a larger town. We went to both towns for lunch and enjoyed, highly recommend.
Not to forget the car valet/bell men service. From the moment we arrived and throughout our stay provided excellent service. Our rental car was always immediately made available with cold water bottles and helpful providing direction reassuring where we were heading. Night before our departure, proactively asked when to get our luggage, and right on punctual the following day knock on door to pick up the luggage. And before we drive away, having us look over all the luggage/bags to be sure nothing missed. I really appreciate those extra touches, because we have forgotten luggage before and this sets them apart.
We only stayed for 4 nights as we came to Cancun for a wedding, which made it necessary for us to stay in Cancun at another hotel the 1st 3 days. I would of wished we had more time at the Waldorf, as it was just so peaceful and beautiful and at a different category of hotel. I recommend a full week’s stay to truly enjoy.
In summary, this is one of those places where the staff goes above and beyond, all of them, and exceeded all our expectations and more. We recognize the hard work involved and are thankful.
I’d like to recognize the following, likely missing some, so apologize:
Antonio & Manuel - car valet and bell men
Breakfast/Lunch- Benjamin, Miguel, and Javier
Front-Desk/Concierge – Elena and Brizeida, Dafne and many others.
Housekeeping - Kayme Roa”
Excellent
10/10
Jessica · family with children · 2026-07-06
“Staff couldn't be more helpful. Great amenities.”
Courteous stuff and beautiful hotel
10/10
S1445DHmariak · Family · 2026-07-05
“I absolutely loved staying at Waldorf Astoria RM: it felt like heaven. There isn’t enough words to describe how beautiful and pristine the property is. More importantly everyone from the staff was welcoming and beyond thoughtful. I was especially thankful for Ale, Cinthia and Esperanza who are in charge of healthy corner where they hold activities for kids and adults. It was a perfect place to connect with other guest and for kids to make friends. That was a place my family felt the most home away from home :)”
Luxury, warmth and a wonderful family experience
10/10
453n_rak · Family · 2026-07-03
“We had a wonderful stay at the Waldorf Astoria Cancun. The hotel is truly luxurious, elegant and beautifully designed, but what made our stay especially memorable was the incredibly kind and attentive staff. Everything feels thoughtful and high-quality, yet the atmosphere is warm and relaxed. It’s also a fantastic choice for families. Special thanks to Cinthia and Esperanza, the two wonderful animators. We would happily return!”
Waldorf Astoria Riviera Maya getaway
10/10
Adventure43498667143 · Family · 2026-06-29
“Our family had an incredible stay at the Waldorf Astoria Riviera Maya, and I can’t recommend it highly enough. From the moment we arrived, everything exceeded our expectations.
The property is absolutely beautiful—immaculately clean, peaceful, and surrounded by a relaxing atmosphere that made it easy to unwind. The food throughout the resort was outstanding, with fresh, high-quality ingredients and excellent service everywhere we went.
A special thank you to our poolside server, Diego Ruiz, who truly made our vacation memorable. His attentiveness, professionalism, and genuine hospitality were second to none. My 15-year-old son wanted fried fish, even though it wasn’t on the menu. Diego didn’t simply say no—he went above and beyond by speaking with the chef, who took one of the fresh fish offered on the regular menu and specially prepared it fried just for him. They brought it directly to us poolside, and it ended up being the best meal of our entire trip. That level of customer service is something you rarely experience.
We also treated ourselves to the couples’ Stress Relief Massage at the spa, and it was everything we hoped for and more. The therapists were exceptional, the facilities were beautiful, and the entire experience left us feeling completely refreshed and rejuvenated.
One of the best parts of our stay was seeing how much our 15-year-old son enjoyed himself. It’s not always easy to impress a teenager, but he had an amazing time and said he would absolutely love to come back.
The Waldorf Astoria Riviera Maya delivers true luxury while making you feel genuinely welcomed. Exceptional staff, outstanding food, beautiful accommodations, a world-class spa, and unforgettable service from people like Diego Ruiz are what set this resort apart. We will definitely be returning!”
Felt like home
10/10
reginamG4376PD · Friends getaway · 2026-06-29
“At the Waldorf Astoria Rivera Maya, we’ve had an incredible experience from the moment we arrived. In this ocassion my mom and I visited Cancun for a mom and daughter trip. The first day Dafne and Paty at the front desk welcomed us with impeccable hospitality, making us feel right at home from day one. Every thoughtful detail that Olga prepared in our room made our stay even more special.
Breakfast was absolutely delicious, and Miguel, Adrián, Benjamín, and Alberto took wonderful care of us every morning with exceptional service and genuine kindness. The menu is so varied and every meal was perfectly cooked and served.
Although the beach was affected by a significant amount of sargassum, the activities organized by Cynthia, Montserrat, Esperanza, and Ale helped us stay relaxed, entertained, and positive throughout the day. They truly made a difference by helping us disconnect and enjoy our vacation. We created charms, painted alebrijes and beautiful bracelets.
We also loved the “Clearing Training” classes with William, which allowed us to reconnect with our body, mind, and soul. We had core training classes and yoga sessions. My mom really enjoyed it and her lower back too.
Our afternoons by the pool were unforgettable thanks to Omar, whose smile and charisma brightened every day, as well as the outstanding service from Luis Gabriel, Sebastián, Giovanni, Gerardo, and Javier.
Watching the sunsets while listening to the amazing musical duo Mariana and Brayan was magical, and ending each day with a spectacular dinner at Malpece, where JL and Alejandro provided exceptional service, was the perfect finishing touch.
Thank you to the entire team for making our stay so memorable. We can’t wait to come back!”
Waldorf Astoria Riviera Maya
10/10
9kerryi · Family · 2026-06-28
“Our stay at the Waldorf Astoria Riviera Maya was exceptional, and the outstanding service from the staff made it truly memorable. The bellman, Manuel, greeted us warmly and was incredibly helpful throughout our stay. Each day he would greet us and chat about how our day was. He was the first staff member we met and set the tone for a wonderful stay.
Our waiter, Benjamin, provided attentive, friendly, and professional service at every meal. His recommendations were excellent, and they made every dining experience feel special. Hats off to the chef…the food was beautiful!
The concierges, Oziel and Karina, went above and beyond to ensure our vacation was perfect, assisting with reservations, and any needs we had. They took genuine care of us with enthusiasm.
The spa staff provided a wonderful and relaxing experience for us.
The hospitality, professionalism, and attention to detail from these team members exceeded our expectations. Thank you for making our stay at the Waldorf Astoria Riviera Maya such a relaxing and unforgettable experience. We will definitely be returning!”
Birthday Destination
10/10
valoriew238 · Family · 2026-06-24
“This was a return trip for my husband's birthday. The level of service was astounding and it was nice to see familiar faces. There's plenty of things to do on property so we never had to step foot off the resort. From mezcal/beer tastings with Jorge, arts & crafts with Esperanza and Cinthia, spa time with Alejandro, Connie and Brenda, to DJ and live entertainment in the evenings, days are fulfilled to prepare you for a good night's rest. We have deemed this property our yearly birthday destination. Until next year!”
So nice!!
10/10
K8118IZerick · Family · 2026-06-24
“We had a wonderful stay at the Waldorf Astoria Riviera Maya. The property is beautiful, with stunning pools, a well-equipped gym, and an exceptional room featuring breathtaking views, a private balcony, and even a jacuzzi on the balcony.
The dining was a highlight throughout our stay. The signature restaurant was excellent, but Chaya was truly outstanding. The complimentary breakfast exceeded our expectations—authentic, flavorful, and incredibly filling. It was one of the best resort breakfasts we’ve experienced.
A special thank you to Irvin at Chaya. He was about as perfect a server as you can have—professional, knowledgeable, attentive, and genuinely conversational without ever being intrusive. He elevated an already great dining experience and is a credit to the Waldorf Astoria team.
We would gladly return and highly recommend this property to anyone looking for a luxurious and memorable Riviera Maya experience.”
A true luxury experience . Fantastic
10/10
DanielT200488 · Couples · 2026-06-22
“Absolutely sensational hotel. From start to finish the standard of service was faultless. Amazing suite with the best cleaning standards I’ve ever experienced. This is a true 5 star luxury resort and well worth the money. Perfect for relaxing stay that is close to Cancun but far enough away to relax without crowds”
