Located in a prime oceanfront spot, Cozumel Palace offers a perfect blend of family-friendly activities and serene spa treatments.
Dining and Recreation
Indulge in culinary delights at the resort's 4 restaurants, stay active in the modern fitness center, and unwind by the pools or with the daily activities. In the evenings, sip on cocktails at the bars, join themed parties, or relax in the guestrooms with double spa baths.
Adventure and Exploration
Explore the nearby Palancar Reef, go deep-sea fishing, or try snorkeling and diving. With on-site car hire and a travel agency, discovering the area is convenient. Plus, enjoy complimentary access to sister hotels in Cancún, excluding Le Blanc.
Book your stay at Cozumel Palace now for an unforgettable experience!
✦HAPPI HIGHLIGHTS
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Outstanding service from staff
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Beautiful location and amenities
At the hotel
Popular amenities
82 listed
24-hour front desk
24-hour security
Access to health care professionals
Air conditioning
ATM/cash machine on site
Babysitting/child services
Bar
Barber/beauty shop
Beach
Beachfront
View all amenities
Pools & wellness
Hot tub/Jacuzzi
Indoor pool
Infinity pool
Massage services
Outdoor pool
Pool bar
Spa/wellness center
Swimming pool
Dining & drinks
Breakfast in the room
Delivered food - securely covered
Food delivered to guest room
Fruits
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Wine/champagne
Fitness & outdoors
Fitness center
Private beach area
Sun loungers or beach chairs
Table tennis
Terrace
Rooms & comfort
CCTV in common areas
Heating
Non-smoking rooms
Open-air bath
Public Bath
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Entertainment staff
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Safety deposit box
Screens / Barriers between staff and guests for safety
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Shuttle service
Shuttle service (additional charge)
Guest services
Children's playground
Concierge service
Currency exchange
Ironing service
Kids' club
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Tour desk
Services & essentials
Business center
Car hire
Cashless payment available
Daily housekeeping
Diving
Face masks for guests available
Family rooms
Free WiFi
Games room
Mobile app for room service
Room service
Snorkelling
WiFi available
Review in focus
432 reviews
7/ 10
Le hall inclusif
nael · couple · 2026-10-07
The guest experience
9.4out of 10 432 verified reviews
Loved most
Outstanding service from staff
Beautiful location and amenities
Worth knowing — Suggestions for improvement in quiet hours · Underutilized areas for adult relaxation
How guests scored the stay
Service9.7
Multiple staff members were highlighted for their outstanding service and attentiveness.
Room Quality9.7
Rooms were described as spacious, comfortable, and well-equipped.
Overall Experience9.6
Guests reported a wonderful stay with few suggestions for improvement.
Location9.3
Guests enjoyed the ocean view and well-positioned resort.
Cleanliness9.2
Room cleaning was highly praised, especially Miguel's attention to detail.
Food and Beverage9.2
Food was noted as delicious, with special recognition for the breakfast.
Amenities9.2
Amenities such as pools and wellness services received positive feedback.
Value for Money9.2
Guests felt the quality of service and accommodations justified the price.
Live guest feedback
Guest reviews
Consistent
88% of 17 recent stays rated 8+
9.4432 reviews
Guest review
7/10
nael · couple · 2026-10-07
“Le hall inclusif”
Guest review
10/10
Sela Lea · couple · 2026-09-19
“The staff was amazing the dive center was perfect!!”
Recomendadisimo !!
10/10
Andrea · couple · 2026-09-18
“La atención espectacular ! La habitación que nos tocó muy linda vista al mar. Los restaurantes una delicia. El italiano y los show que hubieron robaron nuestro corazón ! La guardería de niños muy linda”
Hotel cómodo, funcional y bonito
9/10
Daniela · family with children · 2026-08-27
“Nos encantó la habitación, la vista frente al mar, funcionarios amables, bebidas de buena calidad y el área de cafetería — con buena variedad de cafés, pasteles y crepas”
Guest review
7/10
Brice · family with children · 2026-08-23
“Côté positif, l’hôtel possède tout de même de vrais atouts :
* Très bon emplacement, à environ 20 minutes à pied du centre.
* Mer magnifique, probablement l’un des gros points forts du séjour.
* Chambre avec vue sur la mer très confortable, agréable et bien équipée.
* Repas de qualité, avec une restauration variée”
Great family experience- just ate outside the resort several times for better food.
8/10
Debi · couple · 2026-08-15
“The staff was exceptional.”
High end stay, with world class customer service!
8/10
Daniel · family with children · 2026-08-15
“The recent updates were nice, clean and modern design.”
Great Service.
10/10
playon66 · Friends getaway · 2026-08-14
“Lourdes gave me excellent service in the Spa for a massage, manicure and pedicure.”
Best resort ever
10/10
943izzya · Couples · 2026-08-14
“We went here for our honeymoon and had the absolute best time ever! The entire staff is so kind and welcoming! They are so attentive! The food is absolutely incredible! My husband has celiac disease so we were worried about cross contamination and food options, but they were SOO accommodating to his allergy! They had plenty of gluten free options and substitutes. He was able to eat much more than we thought he would! The whole resort was so cleanly and cozy! It was so fun being right by the cruise ship port and walking around the town! I would 100% recommend Cozumel palace!”
Guest review
10/10
Maor · family with children · 2026-08-14
“הכל מלון מושלם אוכל מוקפד מאוד שירות מעולה”
Amazing hotel and location
10/10
chrislJ9647LL · Family · 2026-08-11
“Fabulous service and attention to detail. Friendly staff go out of their way to help you. Immaculately clean. Restaurants, delicious food. Elder in Momo (Japanese restaurant) really lovely young man - very kind and helpful. Highly recommend this hotel, can’t fault it. Hope we can stay again some day.”
Best girls trip
10/10
V1654HGjenniferb · Friends getaway · 2026-08-10
“We had a fabulous time. Jesus at momo really made a positive impact on our trip .”
I left my HeART in Cozumel😍🌴😍
10/10
PazPhilippines · Family · 2026-08-09
“What a wonderful luxurious resort! Our family enjoyed this beautiful paradise! Our first time to stay in a Palace Resort but won’t be the last for sure.
Such a very nice and safe place for children! My son enjoyed the Karaoke night. 👍🏼👍🏼
The food in restaurants are scrumptious and the servers are attentive and friendly. The coffee shop is inviting!
The snorkelling trips were super cool. Going to El Cielo was divine seeing starfish and sting rays.
The spa is heavenly! It’s a smaller resort but packs a punch! Thank you to everyone at Cozumel Palace for making our stay a memorable one. Hats off to the staff!”
Great Stay
10/10
135galenk · Friends getaway · 2026-08-07
“Lourdes and Yara gave my wife and I great massages. The scuba with Walter was amazing as usual. Always nice to come back.”
Small Resort, Big experience
10/10
553velvetc · Family · 2026-08-07
“Relaxing! We love Cozumel so we didn’t stay on the resort most nights for dinner because we love eating around on the Island, but the lunch at flamingos was delicious!
Smaller resort but it’s on Cozumel island so it’s worth it!”
Great experience!
10/10
644addiel · Family · 2026-08-06
“Our 6 days was amazing! The rooms had a great view, spacious, clean, quiet, and comfortable. The food was good and plenty and the staff was very hospitable. The location is in town so it’s walking distance to shops and a short taxi ride to the marina.”
Amazing family trip with impeccable service
10/10
patsyd264 · Family · 2026-08-04
“Amazing Family Stay at Cozumel Palace!
We just returned from an incredible family vacation at Cozumel Palace and couldn’t be happier! We stayed in a duplex villa, which was perfect for our family with a teenager and an 11-year-old — plenty of space for everyone to spread out and have their own area.
The kids loved the energy at the pool, thanks to the entertainment team, and the evening shows were a highlight — the Michael Jackson tribute show was a huge hit with the whole family! There was always something fun going on to keep everyone entertained.
We also had a fantastic experience diving with Aqua Safari, the on-site dive shop. Our son (who isn’t yet certified like the rest of us) got to do a Discover Scuba class and then join us for a one-tank dive — it was such a special experience for him, and the staff made it safe, fun, and memorable. Big thanks to Andrea and Victoria at Aqua Safari for making that happen!
The restaurants were a favorite for all of us — my kids loved trying different foods at the various restaurants around the resort, and the wait staff was consistently attentive and warm. We really appreciated the bartenders, waiters, and waitresses who went out of their way to make us feel special. We also want to thank the lifeguards for keeping all the swimmers and snorkelers safe.
Special shout-outs to the incredible staff who made our stay so memorable: Fili, Antonio, Elizabeth, Perla, Rodrigo, and Naomi at Cozumel Palace, along with Andrea and Victoria at Aqua Safari — thank you all for your hospitality and care!
We can’t recommend Cozumel Palace enough for a family vacation. Highly recommend!”
