Name: The Westin Cozumel
Address: Carretera Costera Norte Km. 4.8, Cozumel, Quintana Roo, MX
Rating: 8.8

The stay, in detail

Luxurious Amenities and Activities

Discover a paradise at The Westin Cozumel with its private beach, outdoor pool, and water sports facilities. Guests can indulge in free snorkeling daily and relish delicious meals at the on-site restaurant.

Convenient Services

With free WiFi throughout the property and complimentary snorkeling equipment, The Westin Cozumel ensures a comfortable stay. The 24-hour front desk is always available to cater to your needs promptly.

Exciting Surroundings

Immerse yourself in thrilling activities like golfing, snorkeling, and diving near the hotel. Explore nearby attractions such as Isla Pasion Weddings and Faro Celarain for an unforgettable experience.

Book your stay at The Westin Cozumel now for a memorable and luxurious getaway.

Live guest feedback

Guest reviews

Mixed experiences

88% of 16 recent stays rated 8+

8.8511 reviews

Room cleaning
10/10
LucyK34 · Business · 2026-08-28
“Very clean and well organized! Our cleaner did a beautiful job of fixing our room up for us everyday and creating little animals and decorations out of towels and things for her! She loved it!”
Excellent hotel in Cozumel
10/10
N5647BQamjada · Couples · 2026-08-27
“My wife and I stayed here and had an excellent time in Cozumel. The hotel is beautiful, and the beach is stunning. The water is incredibly clean and crystal clear blue. Even when other beaches in Cozumel have significant amounts of seaweed, this beach had very little, which made our experience even more enjoyable.Both pools are beautiful, and we loved spending time swimming and relaxing by them. The staff was friendly, welcoming, and attentive throughout our stay. One waiter in particular, Vicky, stood out for being exceptionally friendly, efficient, and professional.Overall, we had a wonderful experience and would highly recommend this hotel to anyone visiting Cozumel.”
Amazing service
10/10
tonyah993 · Couples · 2026-08-27
“This place was perfect. We enjoyed our time together here. It is just what we needed. We had the pleasure of having Vicky as our service for a few days. She made our time at the pool and the snack bar very memorable. With amazing staff like her we can't wait to come back.”
Easygoing atmosphere
10/10
Adventure23662734677 · Couples · 2026-08-27
“The, hotel amenities are fantasic. The staff are very patient and understanding. Also of note, Vicky at the snack bar, served us drinks with a big smile and was very kind to us on our honeymoon. Thanks, for the good times! Will come again.”
People like Vicky make this property special.
10/10
Maps77372 · Family · 2026-08-27
“Have stayed at this Westin many times when I have visited Cozumel and while the beach and pools are fantastic it's the people who make this property special. Our beachside server Vicky is one such example. She is the kindest, most efficient, lovely Marriott employee I have ever had the pleasure of interacting with in all of my myriad travels. She truly is a special human being and my better half and I look forward to seeing her again when we return. And return we shall because of fantastic people like her....”
Beach stay
10/10
I7845GMlindseyc · Friends getaway · 2026-08-26
“Vicky is the best! This hotel is amazing. Beach is amazing! Could not recommend more. Great food. The list goes on.”
Great place to stay in Cozumel
10/10
Silviaguiderome · Family · 2026-08-26
“Thank you very much for the wonderful stay!! A special thanks to the Gaviotas Tean and especially to Omar, Diana and Maggie that took great care of us!!”
Fantastic experience
10/10
PiaS91960 · Family · 2026-08-25
“My sister and I decided to do the beach club at The Westin in Cozumel. We were blessed to have Santiago ( from Medellin, Colombia) as a waiter. He was FABULOUS , FANTASTIC, AWESOME service. He was attentive, friendly, considerate, courteous. Next time we come back I will request Santiago. He made our beach day FABULOUS.”
Relaxing, friendly hotel
10/10
N525MAwendyv · Couples · 2026-08-22
“Wonderful, relaxing hotel. The staff was so helpful and friendly. Ask for Santiago down by the pool. He took excellent care of us!”
Wonderful staff
10/10
A3454NValexandert · Family · 2026-08-22
“Staff was so nice and accommodating (shout out to Santiago!). Would absolutely come back.”
Another great week at The Westin!
8/10
jenniferbR8206UF · Couples · 2026-08-21
“We spent a great week in Cozumel and at the Westin! This is our second time to stay. Javier and his staff are great, very friendly and always ready to help as needed. There are some renovations going with the main entrance but it does not detract from your experience. When we arrived we were greeted with a welcome drink. Vicky is a gem, she is always friendly and took good care of us with drinks and food while lounging on the beach. The spa is very nice, the water area was relaxing and I felt like I was in my own private spa. Ruth gave an amazing massage. We were very happy to see that the Gavitoas restaurant was back open after being closed for renovation. The breakfast buffet is amazing, sitting oceanside is what makes us love this restaurant! Jerso and the guys out front were always ready to help get us get a taxi and make recommendations on restaurants. It's a $10 taxi ride to Cozumel square, where there are lots of shops and restaurants to choose from. One of the hidden gems at this hotel is the rooftop pool/bar on the 17th floor. It is never crowded, has the best views on the island! Nice going up there after you have been on the beach. The beach area is nice, not very big but we like the relaxed feeling. They could use more umbrellas, get there early to get a spot under one! The snorkeling at this hotel is great, you can walk into the water and be surrounded by fish! We had a corner room which was nice. The views from the balcony are amazing! The only complaints are that the room did not cool down very well during the day and the shower leaked in one corner where there was not a seal. Had to put a towel there so bathroom floor did not get wet. Other than that it was clean. The hotel while nice does have some areas that need updating, renovations are being done.”
Westin Scuba Trip
10/10
587kaiyar · Friends getaway · 2026-08-21
“I was just on a scuba trip with my friends and after 4 days of scuba, Ruth at the spa gave me an amazing deep tissue massage. It was a very relaxing experience moving through the hydrotherapy room and then ultimate to the massage. I would highly recommend her services and the Westin for anyone’s stay on the island.”
Amazing Amazing Experience!
10/10
E7212SOnm · Business · 2026-08-21
“What an experience! Perfect weather, turquoise beach and excellent/friendly staff. Santiago took great care of us at the restaurant and poolside! 10/10 must visit”
Loved It
10/10
909judef · Friends getaway · 2026-08-21
“Incredible experience all around here! Special shout out to Santiago for the great service.”
Calidad precio mejorable
4/10
Marc · couple · 2026-08-20
“Ubicacion y gimnasio”
Très mauvaise expérience client
3/10
Lea · family with children · 2026-08-20
“La plage et la piscine jolie Sympa pour voir les poisson”

View all guest reviews

Hotel info and reviews come from third-party sources.

The Westin Cozumel

Book your stay

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Book your stay

The stay, in detail

Luxurious Amenities and Activities

Convenient Services

Exciting Surroundings

Popular amenities

Pools & wellness

Dining & drinks

Fitness & outdoors

Rooms & comfort

Safety & cleanliness

Getting around & access

Guest services

Services & essentials

Guest reviews

Room cleaning

Excellent hotel in Cozumel

Amazing service

Easygoing atmosphere

People like Vicky make this property special.

Beach stay

Great place to stay in Cozumel

Fantastic experience

Relaxing, friendly hotel

Wonderful staff

Another great week at The Westin!

Westin Scuba Trip

Amazing Amazing Experience!

Loved It

Calidad precio mejorable

Très mauvaise expérience client

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