Hotelaholic

Playa del Carmen · Quintana Roo

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

1a Avenida esquina Calle 26, Playa del Carmen, Quintana Roo, 77710

9.6 Wonderful551 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

Luxurious Ocean-Front Retreat

  • Spectacular Pools and Wellness Center

    Immerse yourself in luxury with 3 ocean-front outdoor pools and a stunning spa and wellness center designed like a Cenote.

  • Culinary Delights and Bars

    Indulge in steak specialties and international cuisine at 2 restaurants, sip on cocktails at 3 bars, and experience unique dining concepts like the Sushi "n" Raw Seafood Bar and La Cocina.

  • Premium Amenities and Activities

    Enjoy well-appointed rooms with modern amenities, free WiFi, and breathtaking views. Take advantage of the fitness center, water sports facilities, beauty salon, and 24-hour room service.

Experience the epitome of luxury and relaxation at Grand Hyatt Playa del Carmen Resort. Book now to create unforgettable memories in this tropical paradise.

HAPPI HIGHLIGHTS

  • Exceptional, attentive service and named staff praised

  • Excellent location with direct beach access and proximity to 5th Avenue

  • High-quality food and standout restaurants (Japanese, cevichería)

At the hotel

Popular amenities

92 listed
  • 24-hour front desk
  • 24-hour security
  • Adult only
  • Aerobics
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Barber/beauty shop
  • Beach
  • Beachfront
View all amenities

Pools & wellness

  • Beauty Services
  • Fitness/spa locker rooms
  • Hair Salon Services
  • Hot tub/Jacuzzi
  • Infinity pool
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Pool with view
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Cooking class
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Outdoor furniture
  • Public transport tickets
  • Sun loungers or beach chairs
  • Terrace
  • Water sport facilities on site
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • Lower bathroom sink
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Daily housekeeping
  • Free WiFi
  • Happy hour
  • Higher level toilet
  • Key card access
  • Live music/performance
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Sun umbrellas
  • Themed dinner nights
  • Toilet with grab rails
  • WiFi available

Review in focus

551 reviews
10/ 10
It was gorgeous… everything was amazing!
Stephaine · couple · 2026-10-17

The guest experience

9.6out of 10
551 verified reviews

Loved most

  • Exceptional, attentive service and named staff praised
  • Excellent location with direct beach access and proximity to 5th Avenue
  • High-quality food and standout restaurants (Japanese, cevichería)
  • Comfortable rooms and beds; luxury overall
  • Great amenities: pool with ocean views, gym, on-site Starbucks
  • Butler service available and highly valued

Worth knowing — Occasional operational issues: air conditioner failure and lift outage · One report of mattress being too soft for preference · Sargassum (seaweed) on beach, though cleaned daily · Some restaurants closed during low season · Limited hanging space in a room noted by one guest

How guests scored the stay

  • Service10.0

    Overwhelming praise for staff, named employees and butler service, described as warm, professional, attentive and going above and beyond; standout strength of the property.

  • Overall Experience10.0

    Numerous glowing testimonials describing an exceptional luxury stay, many guests saying they will return and recommending the hotel; small operational issues did not detract from the overall experience.

  • Cleanliness9.9

    Multiple reviews explicitly mention cleanliness positively (rooms and beach cleaned daily); overall very good housekeeping and daily beach cleaning despite sargassum.

  • Location9.8

    Repeatedly noted as excellent: direct beach access, steps from 5th Avenue, very convenient for walking into town and beach views from pool area.

  • Value for Money9.6

    Not explicitly discussed in reviews; assigned target overall rating. Guests imply strong value through repeatedly praised service and quality.

  • Food and Beverage9.3

    Generally excellent food and presentation, several restaurants singled out (Japanese, cevichería, seafood, breakfast); minor criticism on wine quality and occasional limited restaurant availability in low season.

  • Amenities9.2

    Strong amenities mentioned (pool with ocean views, well-equipped gym, Starbucks on site), though some restaurants were closed in low season and there were operational issues (lift access) and beach sargassum impact.

  • Room Quality9.0

    Rooms and beds described as very comfortable, but isolated negative mentions include a too-soft mattress for one guest, AC issues and limited hanging space in one review.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 13 recent stays rated 8+

9.6551 reviews

  • Beautiful!

    10/10

    Stephaine · couple · 2026-10-17

    “It was gorgeous… everything was amazing!”

  • Guest review

    8/10

    Ilan · family with children · 2026-10-13

    “Being there with my grandsons”

  • Excelente, highly recommend

    10/10

    Linda · couple · 2026-09-19

    “I really enjoyed the property. The staff was amazing. I will be returning. It was amazing experience. I love the Starbucks coffee and the staff. There was amazing as well.”

  • Worth the price; if you know Cancun resorts it’s an affordable, yet exceptional, short stay.

    8/10

    LaToya · couple · 2026-09-01

    “Excellent staff. Definitely get more than what you pay for, in my opinion.”

  • Experiencia magnífica. Calidad y servicio premium

    10/10

    Gonzalo Ignacio · couple · 2026-08-08

    “Todo, partiendo por el servicio”

  • Hermosa experiencia:

    9/10

    María Fernanda · couple · 2026-07-23

    “Las instalaciones del hotel son increibles, súper modernas. Su ubicación es céntrica, con acceso directo a la playa, a pasos de la 5ta. avenida. El personal es muy amable y se preocupa por los huéspedes, con los que mantiene contacto permanente vía Whatsapp. La oferta gastronómica all inclusive, pero a la carta, es excelente, sobre todo el restaurante japonés y la cevichería. Volveremos sin lugar a dudas.”

  • Guest review

    10/10

    Moshe · solo traveller · 2026-07-23

    “הכל מצויין. החדרים, ניקיון, שירות, מיקום, המסעדות, הסטארבקס במלון, הבריכה, החוף (רק חבל שיש אצות..)”

  • Excelente lugar para descansar.

    10/10

    Gerardo · couple · 2026-07-20

    “Excelente hotel, todos los trabajadores se preocupan para que tu estancia sea de lo mejor. La comida y las bebidas de las mas alta calidad, las instalaciones muy buenas. No se vayan sin probar el restaurante japones.”

  • Guest review

    10/10

    Derek · solo traveller · 2026-07-19

    “Everything except the Air conditioner it was going out”

  • Incredible hotel for a dream stay in Playa del Carmen

    10/10

    Steven · solo traveller · 2026-07-15

    “One of the best hotels I've ever stayed in! The staff are kind and attentive, the beds and rooms are super comfortable, the food is excellent (particularly the seafood restaurant for lunch and the breakfast), the pool area is amazing with views of the ocean, gym is well equipped and cool, there is direct access to the beach and location is perfect if you want to walk into town (2 mins from 5th avenue). Will definitely be coming back!”

  • Great place. Stay where you have butler service. So worth it.

    10/10

    Alan · couple · 2026-07-08

    “I love this place. This is our fourth time staying here since December. I can’t say enough how wonderful the facilities and staff are here. I wanted to take a minute to mention the people that went way above to make our stay beyond wonderful. Mario, Caesar and Ana at the restaurant. Arturo and Geraldo (this is not the correct spelling of Geraldo) at the pool. Mauricio our butler. Laura at the lobby bar and Ana in the Devossion Club. And thank you Jorge for always making sure everything was perfect.”

  • Guest review

    10/10

    LIN · couple · 2026-07-07

    “Our stay was absolutely amazing! We have stayed at many luxury hotels around the world, and this hotel truly stands out for having some of the best service we have ever experienced. Every member of the staff was warm, professional, attentive, and genuinely committed to making our stay perfect. They made us feel welcome from the moment we arrived and went above and beyond to ensure we had everything we needed. The food was outstanding—delicious, fresh, beautifully presented, and with an excellent variety. Every meal exceeded our expectations. We would especially like to thank Edgar, who was truly exceptional. His kindness, professionalism, and attention to every detail made a huge difference in our experience. He always greeted us with a smile, anticipated our needs, and made us feel genuinely cared for. He is a real asset to the hotel. This hotel offers a true luxury experience, and we would highly recommend it to anyone looking for an unforgettable vacation. We can’t wait to come back!”

  • Guest review

    9/10

    SIMON · solo traveller · 2026-06-29

    “Everything was good”

View all guest reviews

Hotel info and reviews come from third-party sources.