Nestled in the stunning Riviera Maya, Grand Velas offers a sanctuary of natural beauty and elegance overlooking the Caribbean Sea.
Culinary Delights and Wellness
Savor the exquisite creations of our talented chefs and immerse yourself in rejuvenating rituals at SE Spa, inspired by ancient wellness traditions.
Family Fun and Romantic Getaways
Create unforgettable memories with your loved ones through a variety of exciting activities, while also cherishing intimate moments with your partner in the dreamy setting of Grand Velas Riviera Maya.
Book your stay now to experience the ultimate blend of luxury and relaxation at Grand Velas Riviera Maya.
✦HAPPI HIGHLIGHTS
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Exceptional service
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Great family activities
At the hotel
Popular amenities
146 listed
24-hour front desk
24-hour security
Access to health care professionals
Aerobics
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
Allergy-free room
View all amenities
Pools & wellness
Barber/beauty shop
Beauty Services
Fitness/spa locker rooms
Hair Salon Services
Hot tub/Jacuzzi
Infinity pool
Manicure
Massage services
Outdoor pool
Pedicure
Pool bar
Pool with view
Sauna
Spa/wellness center
Spa/wellness center services
Steam room
Swimming pool
Dining & drinks
Bar
Breakfast in the room
Breakfast takeaway containers
Coffee Shop on site
Cooking class
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Kid-friendly buffet
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Beach
Beachfront
Bike tours
Broadcast Live sport events
Cycling
Fitness center
Fitness classes
Fitness facilities
Garden
Golf course
Hiking
Kids' outdoor play equipment
Mini golf
Outdoor furniture
Personal trainer
Private beach area
Sun loungers or beach chairs
Sun terrace
Table tennis
Terrace
Water sport facilities on site
Yoga classes
Rooms & comfort
CCTV in common areas
Emergency cord in bathroom
Lower bathroom sink
Non-smoking rooms
Public Bath
Soundproof rooms
Safety & cleanliness
Baby safety gates
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Entertainment staff
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Free Parking
Lift / Elevator
Parking
Parking garage
Private parking
Shuttle service
Shuttle service (additional charge)
Valet parking
Wheelchair accessible
Guest services
Babysitting/child services
Children's playground
Concierge service
Currency exchange
Fax/photocopying
Invoice provided
Ironing service
Kids' club
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Tour desk
Tour/class on local culture
Walking tours
Services & essentials
ATM/cash machine on site
Billiards
Board games/puzzles
Business center
Car hire
Cashless payment available
Chapel/shrine
Daily housekeeping
Evening entertainment
Face masks for guests available
Family rooms
Free WiFi
Games room
Grocery deliveries
Higher level toilet
Indoor play area
Karaoke
Key access
Key card access
Live music/performance
Mobile app for room service
Movie nights
Nightclub/DJ
Picnic area
Room service
Strollers
Themed dinner nights
Thermometers for guests provided by property
Toilet with grab rails
WiFi available
Review in focus
478 reviews
10/ 10
Beautiful luxury resort. Loved our ocean view suite. Pool area and quality of food in restaurants excellent. Service very good
Lisa · couple · 2026-10-19
The guest experience
9.6out of 10 478 verified reviews
Loved most
Exceptional service
Great family activities
Worth knowing — Teens club congestion
How guests scored the stay
Service10.0
Review details exceptional service and attentiveness of the staff.
Overall Experience10.0
The overall sentiment across reviews highlights a fantastic family vacation.
Location9.5
Stunning views and a beautiful resort location as highlighted by the reviews.
Cleanliness9.5
Specific sentiment from text mentions exceptional cleanliness of the resort.
Food and Beverage9.5
Exceptional food quality and variety addressed positively in the reviews.
Amenities9.5
Variety of amenities and activities for families noted in the reviews.
Room Quality9.4
Spacious suites mentioned positively in the reviews.
Value for Money9.4
Despite being pricey, the level of service makes it feel worth it.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 19 recent stays rated 8+
9.6478 reviews
Very relaxing and peaceful
10/10
Lisa · couple · 2026-10-19
“Beautiful luxury resort. Loved our ocean view suite. Pool area and quality of food in restaurants excellent. Service very good”
The BEST experience ever!
10/10
U1966VZblancar · Business · 2026-06-12
“Grand Velas Resort is sooo beautiful! From the moment we got there the staff treated us like royalty! Our personal concierge Leonardo was amazing! He was always replying to my messages right away, booking us spa appointments. Sending us daily calendar for activities! My kids traveled with thier stuffies and every time they cleaned our room they set up the stuffies in fun different ways. The last day he surprised them with a Grand Velas monkey stuffed animal with a chef uniform. My kids loved that gift! We had the best experience! We stayed at the Zen lobby and that lobby is beautiful! All the staff all over the place were so nice. My kids loved the teen and kids club! The pools are phenomenal. The restaurants were perfect! There is so much to say! I would recommend a stay here! Thank you everybody at Grand Velas and especially our personal concierge Leonardo!”
Once in a lifetime!
10/10
tamrahs2024 · Business · 2026-06-11
“My husband and I visited in June 2026 on a business trip.
Upon arrival my Concierge Raul Gomez Gutierrez made sure we were welcome and all if our luggage was secured to our room. This gave us time to look around.
Day 2 we ventured to the pool deck at the Zen where Angel and Johnny took amazing care to see to every need. Going above and beyond exceptional service! Providing iced beverages, cool towels and face mists. They even managed to get us special frozen non alcoholic mango drinks from the bar! These 2 men worked very hard and were extremely busy, they had smiles and warm greetings delivered with respect to us and everyone else we witnessed.
Our room attendants to which I didn't get their names were AMAZING! These ladies catered to every request from bath bombs to chocolates. Simply superb service. One night an attendant drew a bubble bath with roses! I was so surprised and blessed by her!
Concierge Raul even surprised us with a special treat of strawberries and champagne.
I knew at any moment if there was a need our Concierge would take care of it. He took every call from me and assisted without fail.
He scheduled all of our dinners and spa treatments, reminded me of my schedule so no reservations were missed.
The dinner at Lucca was wonderful. My husband doesn't like anything out of the ordinary so I ate everything and he watched me enjoy myself. Our waiter Juan Bautista and Oliver were patient with him and even told him they learned a new lesson on "happy wife happy life". Juan introduced me to a non alcoholic Moscato, I really enjoyed. He even treated me to all.of.the desserts. Damian the manager checked on us as we spoke of how wonderful the experience had been. Diana the hostess made sure we had pictures.
Our spa treatments were relaxing and exciting. Rosario is a perfect massage therapist. The water therapy is simply amazing and Kenneth enjoyed that immensely.
Thank you all for your exceptional service and your warm and caring hearts.
We love you all!
Kenneth and Tamrah Ruth
I want to Thank everyone! I know I will for get names.
Luz , lady that pool was busy and so were you. Thank you for taking care of us. You are amazing!
To the staff at the Chakra, well done. The hostess took our pictures whenever we asked. The waiters were wonderful!
I could go on and on about our experience.
All I can say is this is a MUST GO on your list of trips. You will experience nothing like ever before.”
Awesome
10/10
louissF307DH · Family · 2026-06-10
“Great place to vacation. Will go back again!!!”
Great Service!!
10/10
Fearless40040445640 · Couples · 2026-06-10
“Luis took care of everything we needed and made our stay feel even more lavish than the resort itself. He was helpful with everything from laundry, to reservations, to event schedules, to spa appointments. Thank you Luis Meza for making our stay a memorable one!!”
Amazing stay at the Grand Velas Riviera Maya
10/10
lauckland99 · Business · 2026-06-10
“Our stay at the Grand Velas Riviera Maya was amazing! The property was beautiful, the rooms were comfortable and private and the amenities were amazing! The spa was relaxing and recharging. The food was exceptional and every restaurant that we visited was lovely. We didn’t have a single bad experience. But what really made it an amazing experience was our Concierge, Luis Meza. He was beyond helpful! He was always available and responsive. He took every request and made it happen in a very timely manner. He was the absolute best!!”
Napa Trip
10/10
Passport102969 · Business · 2026-06-09
“Your persons Diana and Antonio,
Went above and beyond to help us while we stayed at the resort. When I ever I need anything they were prompt and friendly.
The other day since I was asking everyday for tea and let he Diana was bring this to me or having it brought to me.
This morning was my fault.
I forgot to ask for more letche and Diana was off.
Antonio this morning saved the day.
I’m a tea drinker and he was like less than 5 mins coming with the letche so I could get ready and have tea prior to my departure.
Your employees were awesome.!!
Thank you again Antonio letche”
Grand Velas with Alonzo
10/10
Quest07507311647 · Business · 2026-06-09
“What a beautiful resort. The staff were amazing and paid close attention to every detail! The food and drinks were delicious. Would recommend the spa to anyone looking for a little extra relaxation. We could not have asked for a better personal concierge than Alfonzo! He went above and beyond to take care of any needs we had and it was fun talking to him everyday! We were here for a work retreat but he made it feel like we were on our honeymoon!”
Stellar service
10/10
L2091EKkristak · Couples · 2026-06-09
“Beautiful resort and exceptional service! Our concierges, Alfonso and Braulio, were phenomenal! They went above and beyond, making our stay special.”
Alfonzo made our trip over the top. Thanks again
10/10
joecI1036JX · Business · 2026-06-09
“We had a awesome time. Great views, Great people, amazing service. Thank you very much alfonzo.”
Amazing Resort. Staff Exceptional
10/10
I5488LUsteveg · Friends getaway · 2026-06-09
“Alfonso and Leo were exceptional!! They ran us bubble bath with roses in the shape of a heart. So sweet. Any need we had they were right on. It. So friendly. We will miss them and the resort. All staff made you feel very comfortable. Pool staff are such hard workers. Would highly recommend. Until next time our friends. Steve and Maria Grimes”
Group Business Trip
10/10
sarahF5903LB · Business · 2026-06-09
“I came with a group of 55 people. I was the head trip organizer for our group and from start to finish the trip was next level amazing! The only other time I can recall receiving hospitality and service comparable was at the Four Seasons Tented Camp in Thailand. By far the BEST service I have ever received out of all of my (probably) 20 visits and different resorts each trip. Our two room concierge’s Jeranamo & Nicolas went out of their way each day to please us and help us with any questions we had along with even giving us sunscreen to borrow. They were phenomenal! Another phenomenal thing about Grand Velas is the dining!!!! The fact that they have a Michelin Starred restaurant that’s included with your stay is incredible! The restaurants Cocina De Autor and Sen Lin were amazing. I brought our group of 55 people for a private dinner at Lucca and it was absolutely delicious with our of this world service. The only con of the resort was the stinky seaweed and the not so pretty water but that’s completely out of their control and they tried their hardest to keep it at bay. I will definitely return with my family.”
Great time with family. Our concierges, Nicolas and Jerinomoh were awesome. They meet our every need and expectation.❤️❤️❤️
10/10
681vickyi · Family · 2026-06-09
“Our trip was just perfect. ❤️❤️❤️”
Wonderful people & a beautiful resort
10/10
W6648NNjulieb · Business · 2026-06-09
“The Grand Velas is a beautiful resort. It was very clean & the beds were very comfortable. I was impressed with the staff. They were so friendly and helpful, hard- working and kind: the ladies in the gift shops, the shuttle workers, the staff at the restaurants, and especially Alfonso & Braulio, our concierges, who were so kind and gracious to us and were always available to guide us in anything we needed. I enjoyed eating breakfast at Azul. We went early so it wasn't so humid, and we could eat outside. The food was incredible: you could try something new or stick to foods you are familiar with. There were so many delicious choices. I really liked the fresh orange juice and the fresh pineapple. Again, the wait staff were super nice and attentive. I enjoyed walking the different areas of the resort, especially seeing the tropical plants in the Zen area. I also enjoyed the talented musicians who entertained us. The outside movie on a big screen was fun, as there was a nice breeze coming off the water which helped to make it comfortable. Because of the seaweed, we couldn't go in the Caribbean which was disappointing, but I know it is not like that all the time. All in all, they truly did make our experience memorable and I appreciate that.”
You won’t regret it.
10/10
H8028SYjohnl · Family · 2026-06-09
“Where do I start? First off special thank you for the staff but especially Diana and Antonio! The staff and resort was top notch. Everyone was so happy and pleasant. It truly made my family feel welcomed. We will come back but with more of my family next time. Thank you so much!”
Loved staying here!
10/10
emilyaS7593PR · Business · 2026-06-09
“Loved the overall experience we had here! The location was not far from the airport. Our room had a great view of the sea and the main pool, it was super close to get to everything we needed while we were here. The cleanliness of the place was great. The service was amazing while we were here, if we needed something we were able to get it quickly.”
Alberto made the trip spectacular!
10/10
23838 · Friends getaway · 2026-06-08
“Came with good friends for five days. The resort did not disappoint. It is beautiful and well kept. The staff absolutely elevated the experience. Alberto, our pool assistant at the Ambassador section, could not have been better. Great friendly service, met our requests flawlessly and learned our preferences early on. There was great food everywhere on the resort. Housekeeping staff kept the room in tip top shape at all times. Mrs Traveler needed to use the on site medical staff for a minor issue. Doctor made a housecall to our room. No hassle at all. Concierge was able to anticipate needs and help. The only disappointment of the trip was to relentless seaweed on the beach. Made the beach unusable during our visit. We would visit again.”
Book the trip!
10/10
melissaj748 · Couples · 2026-06-07
“We loved our time at Grand Vellas. The resort was clean, the staff was professional, personable and provided top notch service. Abraham at the ambassador pool swim up bar was outstanding. Our concierge Nicholas was already ready and willing to help with whatever we needed. The food was outstanding. Luca was by far our favorite.”
Great time!
10/10
H3128SCmikef · Family · 2026-06-06
“Great food. Great time. Jeronimo and Nicolas were excellent. Great with the kids too. Xochiquetzal was a top-notch babysitter when we went out without the kids, and they really seemed to like her.”
