Hotelaholic

Playa del Carmen · Quintana Roo

Mareazul

Mareazul Beachfront Resort, Playa del Carmen, Quintana Roo, 7710

Live availability

Book your stay

Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Spa Experience

    Indulge in massages at the full-service spa and relax by the private beach after enjoying the outdoor pools and spa tubs.

  • Dining and Entertainment Galore

    With 2 restaurants, room service, coffee shops, and various bars, there's no shortage of dining and mingling options, including complimentary receptions.

  • Comfort and Entertainment

    Stay in uniquely decorated guestrooms with high-quality amenities like Tempur-Pedic beds, Smart TVs, and complimentary Wi-Fi, ensuring a comfortable and connected stay.

Your perfect beach retreat awaits!

At the hotel

Popular amenities

86 listed
  • 24-hour front desk
  • Accessible shuttle
  • ATM/banking
  • Ballroom
  • Banquet hall
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Beach volleyball on site
View all amenities

Pools & wellness

  • Fence around pool
  • Free pool cabanas
  • Full-service spa
  • Pool access ramp on site
  • Pool sun loungers
  • Pool umbrellas
  • Sauna
  • Steam room
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa

Dining & drinks

  • Breakfast available (surcharge)
  • Snack bar/deli
  • Wheelchair-accessible on-site restaurant

Fitness & outdoors

  • Beach yoga on site
  • Free beach club on site
  • Garden
  • On private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace
  • Wheelchair-accessible fitness center

Rooms & comfort

  • Change of towels (on request)
  • Television in common areas

Safety & cleanliness

  • Multilingual staff

Getting around & access

  • Elevator
  • Free self parking
  • No accessible shuttle
  • Secured parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair accessible
  • Wheelchair accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

Guest services

  • Concierge service
  • Express check-in
  • Express check-in/check-out
  • Express check-out
  • Luggage storage
  • Meeting rooms
  • Safe-deposit box at front desk
  • Tours/ticket assistance

Services & essentials

  • Braille or raised signage
  • Change of bed sheets (on request)
  • Charcoal grill
  • Computer station
  • Conference center
  • Conference space
  • Coworking spaces
  • Designated smoking area
  • Dock
  • Free reception
  • Free water park access
  • Free WiFi
  • Front entrance ramp
  • Fully fenced
  • Gas grill
  • Gift shops or newsstand
  • Grocery/convenience store
  • Handrails in hallways
  • Handrails in stairways
  • Housekeeping on request
  • Lazy river
  • Library
  • Lifeguard on site
  • Mosquito nets
  • Picnic area
  • Porter/bellhop
  • Reception hall
  • Shopping on site
  • Snorkeling nearby
  • Stair-free path to entrance
  • Walkway to water
  • Water dispenser
  • Waterslide
  • Wedding services
  • Well-lit path to entrance

Review in focus

2 reviews
6/ 10
Some tennis shoes that belong to my family, were taken by the maintenance crew. The whole time I was there. I had to deal with maintenance people. The Jacuzzi was not able to be used, because there was no hot water and kept going back-and-forth with the property owner. He would tell me to turn on the water heater, because the water would be out. Turning on water heater should not be a guest’s inconvenience.
Lourdes · family · 2025-07-13

The guest experience

10.0out of 10
2 verified reviews

Worth knowing — Maintenance issues · Jacuzzi not functional

How guests scored the stay

  • Cleanliness10.0

    Tennis shoes belonging to the guest's family were taken by the maintenance crew, indicating a lack of attention to personal belongings.

  • Service10.0

    Having to frequently deal with maintenance regarding the hot water could indicate below-standard service; however, standard response provided for issues.

  • Location10.0

    No specific sentiment mentioned, assumed standard quality for this hotel tier.

  • Room Quality10.0

    No specific sentiment mentioned, assumed standard quality for this hotel tier.

  • Amenities10.0

    Jacuzzi was not functional, affecting enjoyment of amenities.

  • Value for Money10.0

    Given the issues experienced, value may not meet guest expectations.

  • Food and Beverage10.0

    No specific sentiment mentioned, assumed standard quality for this hotel tier.

  • Overall Experience10.0

    Overall experience impacted by maintenance and service issues.

Live guest feedback

Guest reviews

Mixed experiences

50% of 2 recent stays rated 8+

10.02 reviews
  • Guest review

    6/10

    Lourdes · family · 2025-07-13

    “Some tennis shoes that belong to my family, were taken by the maintenance crew. The whole time I was there. I had to deal with maintenance people. The Jacuzzi was not able to be used, because there was no hot water and kept going back-and-forth with the property owner. He would tell me to turn on the water heater, because the water would be out. Turning on water heater should not be a guest’s inconvenience. ”

  • Guest review

    10/10

    Cynthia · family · 2025-06-27

    “This is a very nice and secure place. Beautiful grounds and excellent restaurant. We had a few hiccups, our air wasn’t working well the first couple days , but the host responds very quickly and had it replaced and bought us lunch for the inconvenience. We definitely would stay here again!”

Hotel info and reviews come from third-party sources.