The Grand Residences Riviera Cancun, All Inclusive, offers a lavish experience with its spa centre, 2 swimming pools, hot tub, and on-site market. Relax and rejuvenate in style during your stay.
Exquisite Dining Experience
Indulge in a 100% Mexican gourmet experience at the resort's restaurant, "Flor de Canela." Enjoy a blend of the finest Mexican cuisine with contemporary Mexican art while overlooking the breathtaking Caribbean Sea. From lobster to tacos, savor a culinary journey like no other.
Convenient Location
Located just 3.4 km from Puerto Morelos main square, this resort provides easy access to the World-class Marina for exciting water activities. With Cancun and Playa del Carmen a short drive away, and Cancun International Airport within reach, convenience is at your fingertips.
Book your stay now at Grand Residences Riviera Cancun for an unforgettable vacation experience!
✦HAPPI HIGHLIGHTS
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Extremely clean rooms and grounds
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Friendly, attentive staff who make guests feel like family
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Incredible location and relaxing atmosphere
At the hotel
Popular amenities
122 listed
24-hour front desk
24-hour security
Access to health care professionals
Accessible parking
Air conditioning
Airport shuttle
Airport shuttle (free)
Allergy-free room
ATM/cash machine on site
Babysitting/child services
View all amenities
Pools & wellness
Barber/beauty shop
Beauty Services
Hair Salon Services
Hot tub/Jacuzzi
Infinity pool
Kids' pool
Manicure
Massage services
Outdoor pool
Pedicure
Spa/wellness center
Spa/wellness center services
Swimming pool
Dining & drinks
Bar
Breakfast in the room
Breakfast takeaway containers
Coffee Shop on site
Cooking class
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Beach
Beachfront
Bike tours
Fitness center
Fitness classes
Fitness facilities
Garden
Golf course
Outdoor furniture
Personal trainer
Private beach area
Sun loungers or beach chairs
Sun terrace
Table tennis
Tennis court
Tennis equipment
Terrace
Yoga classes
Rooms & comfort
CCTV in common areas
CCTV outside property
Non-smoking rooms
Soundproof rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Entertainment staff
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Free Parking
Lift / Elevator
Parking
Private parking
Shuttle service
Valet parking
Guest services
Children's playground
Concierge service
Currency exchange
Express check-in/check-out
Fax/photocopying
Kids' club
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Private check-in/check-out
Tour desk
Services & essentials
BBQ facilities
Board games/puzzles
Business center
Car hire
Cashless payment available
Daily housekeeping
Designated smoking area
Face masks for guests available
Family rooms
Free WiFi
Games room
Grocery deliveries
Indoor play area
Key access
Key card access
Live music/performance
Minimarket on site
Movie nights
Non-smoking throughout
Room service
Solarium
Sun umbrellas
Themed dinner nights
Thermometers for guests provided by property
WiFi available
Review in focus
432 reviews
10/ 10
Great stay, lots of choice of things to do and eat. Lovely rooms. The kids club team (Marie, Ivonne and Gio) were amazing.
Pema · couple · 2026-10-17
The guest experience
9.6out of 10 432 verified reviews
Loved most
Extremely clean rooms and grounds
Friendly, attentive staff who make guests feel like family
Incredible location and relaxing atmosphere
Comfortable, large, well-decorated rooms
Beautiful pools, landscaping and resort activities
Fantastic food
How guests scored the stay
Cleanliness9.6
Explicitly praised across reviews as extremely clean, well maintained, and spotless in rooms and grounds.
Service9.6
Repeatedly highlighted as exceptional — staff described as helpful, kind, and treating guests like family.
Location9.6
Called out as an incredible location and part of the resort's strong appeal.
Room Quality9.6
Rooms described as very comfortable, large, well decorated and very clean.
Amenities9.6
Amenities noted positively (beautiful pools, landscaping, activities); facilities described as clean and well maintained.
Value for Money9.6
Not mentioned in the reviews; assigned the target overall rating.
Food and Beverage9.6
Food described as fantastic in the reviews, contributing to a memorable stay.
Overall Experience9.6
Overall extremely positive sentiment in headlines and text — described as amazing, a must-visit, relaxing and unforgettable.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 19 recent stays rated 8+
9.6432 reviews
Guest review
10/10
Pema · couple · 2026-10-17
“Great stay, lots of choice of things to do and eat. Lovely rooms. The kids club team (Marie, Ivonne and Gio) were amazing.”
Amazing Service and a Perfect Family Stay
9/10
Sarah · family with children · 2026-08-12
“Excellent service! The staff were incredibly friendly, attentive, and service-minded, and truly made our stay unforgettable.
Our Master Suite was amazing and perfectly suited all the needs of our family. We stayed for two nights to relax and unwind after our round trip through Mexico, and it was exactly what we needed.
The perfect way to end our holiday. We would definitely recommend this hotel and would happily return!”
Amazing place
10/10
Travel708109 · NONE · 2026-07-30
“Amazing atmosphere and staff. Words can't describe how wonderful a place this is. Extremely clean and beautiful landscaping,helpful and kind staff.”
A must-visit
10/10
214ferozm · NONE · 2026-07-26
“Nice! It's a great resort, with an incredible location and atmosphere. The rooms are very comfortable, large, and very clean. This resort is the best one we've ever been to, and we would highly recommend it to anyone and everyone.”
Amazing staff…treat you like you’re part of their family
10/10
affonsojb · NONE · 2026-07-26
“Amazing trip for my wife and I to the Grand Residences in Puerto Morelos. It was exactly what we needed to rest and recharge at this beautiful and relaxing location. Aside from the fantastic food, clean and well decorated suites, beautiful pools and fun activities, it was the staff that made the trip unforgettable! They truly make you feel special, like family!! We will no doubt be back soon 😊”
Quiet and relaxing
10/10
ss20172017 · NONE · 2026-07-26
“If you are looking for a quiet place to relax with some activities, this will be a great place.
Rooms and facilities are clean and well maintained.”
Viva Puerto Morelos, Mexico!
10/10
anlinzan · NONE · 2026-07-24
“I honestly don’t know where to begin because there are simply no words to describe the incredible experience our family had at Grand Residences Riviera Cancun Royal Resort in Puerto Morelos, Mexico.
Even before we arrived, our concierge, Ms. Caren Moron, was texting us to welcome us and making sure every detail of our trip was taken care of. She was truly the highlight of our stay, arranging everything from our airport transportation to dining reservations and excursions. She made us feel like valued guests before we even stepped foot on the property.
Our airport pickup was flawless. We were greeted with cold bottled water and refreshing towels, and from that moment until we departed, we never had to touch our luggage. The level of service was truly first-class.
Upon arriving at the resort, we were welcomed with refreshing drinks while Ms. Diana warmly checked us in. She thoroughly explained the resort, its amenities, and all the services available to us. Her kindness and professionalism immediately made us feel at home.
Our room was absolutely immaculate. Ms. Maria and her housekeeping team were exceptional, servicing our room twice daily. They kept everything spotless, made our beds beautifully, provided fresh towels, and even left thoughtful decorative touches that made us smile every day.
Once we settled in, we headed to the pool, where the staff at the Heaven Beach Bar completely exceeded our expectations. Their service was outstanding. Before we even realized we needed another drink, someone was already there asking if we’d like a refill. Whether we were at the pool or relaxing on the beach, they constantly checked on us with genuine warmth and care.
A special thank you to Jesus, who greeted us every morning by personally placing and perfectly arranging towels on our lounge chairs. It may seem like a small gesture, but it reflected the attention to detail and genuine hospitality that made this resort so special.
The entertainment team, Alex and Michelle, brought so much energy and fun to every activity. From crafts and dances to aquatic games, they made everyone feel welcome and encouraged guests of all ages to participate. Their enthusiasm was contagious.
The valet staff was equally impressive. Every time we entered or left the resort, they greeted us with smiles, opened doors, and always made our comfort and security a priority.
The teams at El Faro and Flor de Canela treated us like family. From the hostesses to every waiter and waitress, everyone was attentive and welcoming. By our second morning, they had already remembered exactly how I liked my coffee and anticipated our preferences before we even asked. Dining with the beautiful ocean view every day made every meal even more memorable.
A huge thank you to Rene, our bartender, who made the most amazing drinks—from delicious iced coffees to creative cocktails. Every drink was prepared perfectly, and he never disappointed.
One of the highlights of our trip was watching the World Cup Final at the resort. Their watch party was beyond impressive. The transformation of the venue was incredible, with amazing food, drinks, decorations, and exceptional service. It truly felt like we were part of something special.
Needless to say, this resort exceeded every expectation we had. I can honestly say I have nothing negative to say about our experience.
Our 19-year-old son, who initially wasn’t sure if this quieter resort would be for him, ended up having an amazing time and said he would absolutely come back. That alone speaks volumes.
To everyone who made our vacation unforgettable—whether I mentioned your name or not—please know that you touched our family’s hearts. Your kindness, professionalism, and genuine hospitality created memories we will cherish forever.
We wholeheartedly recommend Grand Residence Royal Resort to anyone looking for a relaxing, luxurious, and truly unforgettable vacation.
¡Viva Puerto Morelos! Grand Residences Riviera Cancun Royal Resort in Puerto Morelos, Mexico! We cannot wait to return.”
Great place to relax
10/10
johanfrancelysd · NONE · 2026-07-20
“We had an amazing and relaxing time, all the employees are super friendly and welcoming!! I love the way you guys care about us fixing the bed at night, the welcome gift it was so nice and the employees at the pool Jesus brings as towels water, fruits he’s very good. Efrain at the sports center I requested a reservation for the pool and mentioned about my husband can’t get sun due to skin cancer and he was super nice and attentive to it
The waiters at the pool Jose Francisco, Alejandro the server assistant, the pool bar guys super friendly. Daniel the chef was extremely nice he prepared a bland dinner for my husband since he wasn’t feeling good and Liliana help me with that matters too she was super sweet another waiter who were very attentive Israel, Alfonso and Noah
Our concierge David, reception Raul and Misha
We actually bought more points with Gonzalo Villanueva and we know him from the Royal Caribbean his a gem !”
Nice place
8/10
Puncho242 · NONE · 2026-07-20
“Nice place to visit if you are looking to just relax. Located near local downtown area. Nothing much to do at the resort. Very good service.”
1 st Family vacation with grandkids
10/10
Y8917MKlidiad · NONE · 2026-07-13
“Our 3 bedroom villa was beautiful and personal at the resort was great!!! everyone from Front Desk to Housekeeping, everyone was helpful and kind to our family.
Thank you!! we had a great week”
Very relaxed!
10/10
P7774TBstacyr · NONE · 2026-07-12
“The villas at Grabd Residences are exceptionally beautiful! The resort has a chill vibe and is the perfect place for relaxation in Mexico.”
Great Place to stay
10/10
jamesen2022 · NONE · 2026-07-07
“Grand Residence always seems to go above and beyond treating their guests as family. The food is so much better then what you get at other all inclusive.”
Grand Residence is a winner
10/10
algomez333 · NONE · 2026-07-06
“We had a great time, service was excellent, place was clean and very well kept, really enjoyed the food. Pool staff was very helpful with everything we needed”
Highly Recommend Gran Residences
8/10
esteeasu02 · NONE · 2026-07-02
“Here’s a warm, polished Google review:
We had a wonderful stay at Grand Residences! The property is absolutely beautiful, with gorgeous beachfront views, spotless grounds, and clean, well-maintained pools. The atmosphere was exactly what we were looking for—relaxing, peaceful, and never felt overcrowded.
What really made the experience stand out was the staff. Everyone we encountered was genuinely friendly, welcoming, and provided exceptional service throughout our stay. Their attention to detail and hospitality made us feel right at home.
If you’re looking for a beautiful beachfront resort with a laid-back vibe and outstanding service, I highly recommend Grand Residences. We would definitely stay here again!”
I love this resort!
10/10
L1968UWlindseyb · NONE · 2026-07-01
“10/10 overall experience! This is my second time staying at this resort because I love it so much. Service is over the top friendly & quick. The rooms were cleaned daily & we all felt safe and taken care of the entire time. The vibes were great at the pool with music and the beach was so relaxing. Would definitely recommend to people looking for a great all inclusive spot, I will be back!”
Great for family vacation
10/10
cindytU2042FU · NONE · 2026-06-25
“We stayed with our family in one of the 2 bedroom villas with a pool and our experience was great. We have 3 older kids(preteen and adult) and it was enough space for everyone to be comfortable and relax. Michele and Gracia were great with all the activities and got our kids involved in things and we got to make crafts that we took home as souvenirs. We even got our kids to do karaoke thanks to them. Other than finding it a little odd to have to sign a check after every meal at an all inclusive resort it was a great experience. We can't speak to the beach much as the sarrgassm was very bad during our time, but there's nothing the resort can do about Mother nature and they were out every day trying to clean it up. My youngest still enjoyed building sand castles and we swam in the pools the whole time. Overall, we would gladly return. The resort itself is relatively small which allowed it to not be crowded or overrun at any time and it was relaxing and felt more intimate.”
Puerto Moreles paradise!
10/10
W1025FMsteved · NONE · 2026-06-22
“Great experience from start to finish. Love this resort! Food selection and quality, attention of the staff and cleanliness are all top notch.”
Great couples trip!
10/10
michaelsZ6031LW · NONE · 2026-06-22
“Grand Residences was a great place for couples, but for other groups as well. A bit smaller and quieter than some, which is what we wanted. Access to the pools, beach, etc. was wonderful and the employees were fantastic. We were only there for 4 nights, so we did the AI. The rooms were very nice, clean, and had plenty of room. Will definitely plan to return.”
Beautiful relaxing escape
10/10
Sightseer68657190239 · NONE · 2026-06-21
“The Grand residences is absolutely exquisite. If you really like more of the upscale and elegant vibe with beautiful views; this is a place for you. There's not a lot of nightlife and it's relatively quiet and not a lot of activities like some of the other Mexican Holiday Inn club vacation Resorts; butt if you're looking for peace, beauty, and relaxation, this is a place for you. There's not a lot of food options but they really try to come up with creative things for only having two restaurants. The concierge are amazing, the staff is amazing; the pool staff in heaven's bar is exquisite. I will go there time and time again”
