Hotelaholic

Tulum · Quintana Roo

Alaya Beachfront Tulum Hotel

Carretera Tulum Boca Paila Km 8.3, Tulum, Quintana Roo, 77780

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

Beach-side Oasis in Tulum

  • Yoga Terrace and Private Beach Area

    Unwind with a yoga session on our special terrace or bask in the sun on our private beach area with complimentary sun beds.

  • Comfortable and Well-Equipped Rooms

    Our air-conditioned rooms feature a terrace, full bathroom with free toiletries, and amenities like a sofa, iPod dock, and laptop-sized safe.

  • Relaxing Garden and Convenient Facilities

    Enjoy our lush garden, multiple terraces, and a bar for refreshing drinks. Take advantage of our tour desk and complimentary on-site parking.

Experience the perfect blend of relaxation and adventure at Alaya Tulum by Ahau. Book now to secure your beach-side getaway!

HAPPI HIGHLIGHTS

  • Friendly and attentive staff

  • Beautiful location near the beach

At the hotel

Popular amenities

80 listed
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Bar
  • Beach
  • Beachfront
  • Bike tours
  • Board games/puzzles
  • Breakfast in the room
  • Breakfast takeaway containers
View all amenities

Pools & wellness

  • Massage services
  • Spa/wellness center

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Cycling
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Outdoor furniture
  • Personal trainer
  • Private beach area
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace
  • Water sport facilities on site
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Free Parking
  • Parking
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)

Guest services

  • Concierge service
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Diving
  • Face masks for guests available
  • Family rooms
  • Fishing
  • Free WiFi
  • Happy hour
  • Mobile app for room service
  • Room service
  • Snorkelling
  • Sun umbrellas
  • WiFi available
  • Windsurfing

Review in focus

338 reviews
1/ 10
Rien, car rien ne correspondait à ce qui nous a été vendu
CEDRIC · family with children · 2026-08-28

The guest experience

9.8out of 10
338 verified reviews

Loved most

  • Friendly and attentive staff
  • Beautiful location near the beach

Worth knowing — Cleanliness issues noted · Cost concerns regarding services

How guests scored the stay

  • Service10.0

    Consistently praised for attentive and friendly staff, especially Marcelo.

  • Location10.0

    Positive sentiments about the beach proximity and overall nice location.

  • Room Quality10.0

    Rooms described as beautiful and well-equipped, with some space issues mentioned.

  • Amenities10.0

    Good amenities mentioned, including yoga classes and daily coffee.

  • Food and Beverage10.0

    Breakfast and food received generally positive remarks but could improve.

  • Overall Experience10.0

    Overall enjoyment of the stay highlighted despite some issues.

  • Value for Money9.7

    Some reviews indicate concerns over the cost to value ratio.

  • Cleanliness8.7

    Issues with cleanliness noted in reviews, particularly in mention of poorly done cleaning and stains.

Live guest feedback

Guest reviews

Mixed experiences

67% of 15 recent stays rated 8+

9.8338 reviews
  • A fuir, extrêmement décevant

    1/10

    CEDRIC · family with children · 2026-08-28

    “Rien, car rien ne correspondait à ce qui nous a été vendu”

  • Guest review

    10/10

    Sorin , Nicolae · solo traveller · 2026-08-25

    “Great service experience, very clean and the food is amazing.”

  • Diese Anlage hat uns nicht überzeugt.

    5/10

    Gordon · extended group · 2026-08-11

    “Die Unterkunft liegt direkt am Strand und sieht von außen auch ganz nett aus. Es wird Yoga angeboten, welches uns gut gefallen hat.”

  • Nous sommes arrivés la plage était envahie de sargass avec une odeur insoutenable ! J’avais pourtant poser la question l

    1/10

    maud · family with children · 2026-08-04

    “Honteux !”

  • Best Hotel

    10/10

    Z8459IXjuanar · Family · 2026-07-21

    “Our stay in Alaya hotel in Tulum was absolutely amazing! Everything exceeded our expectations from the moment we arrived. The rooms were spotless, beautifully designed, and incredibly comfortable. The location was perfect—close to everything while still feeling peaceful and surrounded by nature. The beach was breathtaking, with crystal-clear waters.”

  • Amazing experience!

    10/10

    987paolag · Friends getaway · 2026-07-21

    “Beautiful bungalow, beachfront, great breakfast and excellent service. A+”

  • Mooi, maar…

    7/10

    Kelly · family with children · 2026-07-14

    “Leuke indeling van de familie villa”

  • Most gracious and beautiful place with amazing hosts.

    10/10

    514yehudak · Couples · 2026-07-09

    “The rooms were clean, the views amazing. The place is quiet and everyone was more than accommodating and nice. Just a place we are telling our friends about and hope to return.”

  • Excellent experience

    10/10

    690hashimz · Family · 2026-07-05

    “Great experience. Rooms very good and clean. The team was very friendly, overall a good experience”

  • Descanso total

    10/10

    Jose Luis · family with children · 2026-06-30

    “Excelente atencion y ubicacion”

  • Tulum is so commercial now. We likely won't be returning. Old Tulum is where my heart is.

    5/10

    Katherine · family with children · 2026-06-27

    “It is old classic Tulum style and it is quaint and botique.”

  • Trip of a lifetime!

    10/10

    846erinh · Family · 2026-06-20

    “Excellent experience. Room was beautiful and the service was 100% . Sofia our concierge was so helpful and took care of several asks and special trips she organized for us, made it a lifetime memory! Will definitely be going back and recommending to my friends and family!”

  • A dream stay

    10/10

    Venture20613355765 · Couples · 2026-06-18

    “Our stay at Alaya Tulum was simply exceptional. From the very first moment, we felt welcomed by a truly special atmosphere. The staff is incredibly kind, helpful, and always ready with a smile. They gave us wonderful recommendations on how to make the most of our vacation, from places to visit to experiences to try, making our stay even more authentic and unforgettable. We especially appreciated the tranquility of the place, the attention to detail, and the positive energy that can be felt in every corner. It is the perfect destination for anyone looking for an authentic Tulum experience, away from the chaos, while still having everything needed to feel comfortable and truly cared for. A special thank you to Sofia, Daniel, and the entire team for making our vacation even more beautiful. We will definitely come back and highly recommend Alaya Tulum to anyone looking for an unforgettable stay in harmony with nature!”

  • Relaxing Tulum Stay

    10/10

    Lindzipoy · Couples · 2026-06-06

    “We loved staying at Alaya, the staff was great and David made sure our drinks stayed full while we relaxed on the beach. The room are beautiful, clean and the sound of the ocean was very relaxing at night. The location was in a great spot, we could walk to a Cenote and little restaurants and bars very close by.”

  • Pure Magic

    10/10

    537zinniaa · Family · 2026-05-28

    “Pure magic in Tulum—thank you Rodrigo, Sofia, and Daniel! If you are looking for a calm, beautiful beachfront escape in Tulum with a wonderful, zen atmosphere, Alaya is the place. The design seamlessly blends into nature, and the hospitality is next level. The staff is incredibly helpful. Huge thanks to Rodrigo, Sofia, and Daniel for their exceptional care; they truly treat you like a family.”

Hotel info and reviews come from third-party sources.