Indulge in massages, body treatments, and more at the spa, or take a dip in the outdoor pool. Stay active with the fitness center and rent bicycles for exploring the area.
Exquisite Dining and Bar Experience
Savor delicious meals at the restaurant or enjoy room service. Unwind with a drink at the bar or beach bar while soaking in the picturesque surroundings.
Elegant Rooms and Premium Amenities
Relax in individually decorated guestrooms with modern amenities like MP3 docking stations and free minibar items. Enjoy the comfort of memory foam beds and private balconies or patios.
Book now for a truly rejuvenating and luxurious stay at Hotel Ma'xanab in Tulum!
✦HAPPI HIGHLIGHTS
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Friendly staff
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Excellent service
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Modern rooms
At the hotel
Popular amenities
23 listed
Access to nearby outdoor pool
Beach towels
Beach umbrellas
Concierge service
Fitness facilities
Free breakfast
Free cooked-to-order breakfast
Free self parking
Free WiFi
Front desk (limited hours)
View all amenities
Pools & wellness
Full-service spa
Pool sun loungers
Pool umbrellas
Fitness & outdoors
Garden
Outdoor furniture
Terrace
Safety & cleanliness
Multilingual staff
Smoke-free property
Getting around & access
Parking (limited spaces)
Wheelchair accessible
Guest services
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Mosquito nets
Review in focus
118 reviews
10/ 10
Loved this place will definitely be coming back. Staff is super nice and friendly
Joshua · partner · 2025-09-25
The guest experience
9.8out of 10 118 verified reviews
Loved most
Friendly staff
Excellent service
Modern rooms
Great location
Delicious food
How guests scored the stay
Service10.0
Staff is super nice and friendly; exceptional service throughout the stay.
Overall Experience10.0
Loved this place, will definitely be coming back.
Cleanliness9.9
Standard quality for this hotel tier.
Location9.9
The hotel is ideally located for exploring Tulum.
Room Quality9.9
Modern and spacious rooms.
Amenities9.9
Free bicycles and excellent restaurant services.
Value for Money9.4
Good value considering the included breakfast and services.
Food and Beverage9.4
The food was some of the best we had in Tulum, included fresh fruit and delicious breakfast.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 20 recent stays rated 8+
9.8118 reviews
Guest review
10/10
Joshua · partner · 2025-09-25
“Loved this place will definitely be coming back. Staff is super nice and friendly ”
Guest review
10/10
JAEWON · friends · 2025-09-22
“nothing”
Guest review
10/10
Eryka · partner · 2025-08-10
“The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!”
Guest review
10/10
Nicholas · partner · 2025-07-31
“Everyone was amazing! We will definitely be back. Armando, Hermando, Paulina and Luiz were the best. ”
Guest review
10/10
MARIA DEJESUS · friends · 2025-07-29
“This is a boutique hotel with only 16 rooms. You have attention and the staff gets to know you quickly. They have exceptional service and the rooms are extremely comfortable.”
Guest review
10/10
Martin · 2025-07-18
“Would definitely recommend!”
Guest review
10/10
Carmen · 2025-07-11
“Great experience, The staff of the hotel was very friendly and helpful all the time, I recommend to try the restaurant from the hotel it was really good and breakfast was included in the price, during our stay they helped us with nearby restaurants reservations and also recommending places to visit. ”
“We had a great time at Ma’xanab. The personal and staff were amazing, very attentive and super nice. The food and drink were delicious! ”
Guest review
10/10
Alejandro · partner · 2025-06-25
“Our stay was excellent, this hotel is the perfect place to unplug and relax. The property is beautiful, and the on-site restaurant was outstanding. We dined there multiple times during our stay and even returned after we had checked out.
Although it was sargazo (seaweed) season and we couldn’t fully enjoy the beach club, the exceptional service at the pool and restaurant more than made up for it. Special thanks to the servers Walter, Hermelindo, Jose, and Luis who provided top-notch service throughout our visit.
The concierge and hotel hosts were available from morning to evening, and both Armando and Valeria were incredibly helpful. They assisted with restaurant reservations, gave great local recommendations, and even arranged a rental car to be delivered directly to the hotel.
Overall, the service was a 10 out of 10 and made our stay truly memorable.
We will return.
”
Guest review
10/10
Conal · partner · 2025-05-24
“The hotel was amazing, staff were helpful, room was perfect and beyond luxurious. Best hotel we have stayed in for a long time.”
Guest review
8/10
Daniel · partner · 2025-05-10
“The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc.
A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.”
Guest review
10/10
Erika · partner · 2025-05-08
“Hands down one of the best hotel experiences I have ever had in the world. Clean, beautiful aesthetic, friendly over the top accommodating staff. The food was also absolutely to die for. I also will be breaking my go to high end European bath products and will be buying the brand they use here called loredana. I will absolutely be back. We also walked off resort every evening very late and felt totally safe. ”
Guest review
8/10
Nicholas · 2025-04-26
“Property was nice!! Convenient and within walking distance for food and activities”
Guest review
10/10
Allan Ceja · partner · 2025-04-23
“Very Beautiful hotel. I never experienced staying on a place like this before. Totally worked it. All the staff is super friendly, begining with Fabiola, her service was outstanding, she made us feel like home ever since we arrived. Also the other 2 (apologies for not remembering their names) persons working at reception helped us a lot with recommendations and also with reservations for nice restaurants. As well as the waiters and staff working at the restaurant, Beach and pool especially Mario, Leo and Milo. We definitely have to come back to Ma'xanab 🙌 we really relaxed and enjoyed our stay. Like other reviews said, every penny spent at Ma'xanab is totally worked it. ”
Guest review
10/10
Dong · partner · 2025-04-23
“It has a natural and relaxing vibe! Great service.”
Guest review
10/10
Taner · partner · 2025-04-22
“I don’t know where to start. Everything, literally everything, about this hotel is a 10/10. From staff, to grounds, to the room, beach, pool, and everything in between was nothing short of amazing. Try everything on the menu, it’s delicious. Don’t know what to drink, have the bartenders serve you a surprise. This is the only hotel I will be returning back to in Tulum. ”
Guest review
10/10
Anna · partner · 2025-04-15
“This hotel was beautifully styled, impeccably upkept and managed, the staff was friendly and happy, and the food and drinks were delicious. 10/10 stay for us! I really cannot say enough good things about Ma'xanab other than I can't wait to go back!!”
Guest review
10/10
Gabriela · 2025-04-09
“We stayed for 4 days. It was hands down the most beautiful hotel”
Guest review
10/10
Stephen · partner · 2025-04-03
“When we first entered the hotel, we were a little disappointment because of the seaweed on the beach to find out that it was down the whole coast anyway however, our choice to stay at this hotel was an unbelievable experience. Probably one of the cleanest hotels I've ever stayed out in my entire life. The staff was so kind and respectable and couldn't do enough for us, and also only ate lunch there, but the food was incredible. I would definitely recommend it.”
