Indulge in massages, body treatments, and facials at our spa. Relax by the outdoor pool or explore the area with bicycles for rent. Enjoy complimentary Wi-Fi and beach shuttle services.
Dining and Drinks
Savor a meal at MILAM, our Michelin Key-winning restaurant. Unwind with a drink at the poolside bar or one of our two bars/lounges. Don't miss the cooked-to-order breakfasts available daily.
Comfortable Accommodations
With 36 air-conditioned rooms featuring private pools, make yourself at home with free Wi-Fi and daily housekeeping. Additional amenities include luggage storage and laundry facilities.
Book Hotel Milam now for a rejuvenating stay in Tulum!
✦HAPPI HIGHLIGHTS
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Friendly staff
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Beautiful scenery
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Unique room features
At the hotel
Popular amenities
22 listed
Access to nearby outdoor pool
Accessible shuttle
Beach shuttle (surcharge)
Bicycle parking available
Breakfast available (surcharge)
Designated smoking area
Free WiFi
Front desk (limited hours)
Full-service spa
Garage
View all amenities
Pools & wellness
Pool sun loungers
Pool umbrellas
Wheelchair-accessible pool
Wheelchair-accessible spa
Dining & drinks
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Wheelchair-accessible fitness center
Getting around & access
No accessible shuttle
Wheelchair accessible
Guest services
Luggage storage
Services & essentials
Private picnics
Proposal/romance packages available
Well-lit path to entrance
Review in focus
92 reviews
10/ 10
Na
Sebah · 2025-10-07
The guest experience
9.6out of 10 92 verified reviews
Loved most
Friendly staff
Beautiful scenery
Unique room features
Worth knowing — Maintenance and cleanliness issues · Food inconsistency
How guests scored the stay
Service10.0
Staff is consistently described as friendly, welcoming and accommodating.
Room Quality10.0
Rooms are frequently described as beautiful and unique with pools.
Amenities10.0
Excellent amenities including pool, spa, and service, some minor issues noted.
Overall Experience10.0
Overall, customers highly recommend with amazing stays mentioned repetitively.
Value for Money9.6
Mostly good value, though some transportation charges raised concern.
Cleanliness9.1
Several mentions of maintenance and upkeep needing improvement.
Location9.1
Lovely area but noted as lonesome with limited activities nearby.
Food and Beverage9.1
Food was generally praised, but some negative experiences were mentioned.
Live guest feedback
Guest reviews
Consistent
90% of 20 recent stays rated 8+
9.692 reviews
Guest review
10/10
Sebah · 2025-10-07
“Na”
Guest review
10/10
Paige · partner · 2025-10-05
“Beautiful hotel, nice stay and really yummy food at the restaurant! ”
Guest review
10/10
Leidys · partner · 2025-09-29
“Amazing”
Guest review
10/10
Wayne · friends · 2025-09-29
“This is an absolutely beautiful hotel with friendly and amazing staff. Food was also excellent.”
Guest review
6/10
Kadeshia · 2025-09-21
“The staff, food, and spa services were exceptional. However the property up keep and cleanliness needs improvement. ”
Guest review
8/10
Cedric · partner · 2025-09-19
“Lovely area, super picturesque. A bit lonesome if by oneself as there isn’t much to do within the resort or a 5-10 minutes radius. But staff and concierge are super helpful. ”
Guest review
10/10
Kali · partner · 2025-09-12
“The grounds are stunning so tranquil. Clean & service from staff is 10/10 ”
Guest review
10/10
Aaliyah · 2025-09-11
“Very kind and welcoming ”
Guest review
10/10
Ronald · 2025-09-10
“Excellent experience the resort and pool is gorgeous. Loved that they had a hot tub and the food is just to die for. The only downside is you have to put down a deposit I didn’t see that in fine print unfortunately. The room is beautiful but the ”
Guest review
10/10
Ashley · partner · 2025-09-09
“Everything about this property was great ”
Guest review
10/10
Sherya · friends · 2025-09-09
“Everything was beautiful! The staff was friendly, food was tasty and the room was amazing ! ”
Guest review
10/10
Samuel · family · 2025-09-06
“Everything about this property is beautiful ”
Guest review
10/10
Cassey · partner · 2025-09-04
“I love loved my stay here! Everyone was so welcoming from the moment my spouse and I arrived we had VIP treatment. Jay was so accommodating and helpful with booking transportation and making reservations! Room service was amazing and quick as well! I love enjoying the bar and the service was excellent. I definitely recommend couples and solo travelers! You will not be disappointed. Friend groups and families as well! I only stayed 3 nights but this is a place I would visit again! ”
Guest review
10/10
Alesha · family · 2025-08-27
“Wish I would’ve stayed longer! I only wish my room pool was heated. It was really cold. Everything else was AMAZING! ”
Guest review
10/10
Mackenzie · partner · 2025-08-23
“BEAUTIFUL!!”
Guest review
10/10
William · 2025-08-21
“Best stay ever”
Guest review
10/10
Mary · friends · 2025-08-18
“Came here as a group of 5 girls. We had so much fun. Will definitely be back and highly recommend!”
Guest review
10/10
Marquita · partner · 2025-08-16
“This is hotel is beautiful and healing at the same time. The food was amazing, the drinks were on point, and the staff were GREAT! There’s only a few things I’ll like them to consider adjusting. The pool inside of the room should be heated, and the outdoors shower door should be concealed a lot better to prevent outside bugs from coming in. Outside of that, everything else is on point. ”
Guest review
10/10
Samuel · partner · 2025-08-13
“This hotel is magnificent. So clean and well maintained. The room was extraordinary. Never experienced a hotel room with a pool in it. The bar tender Thomas has experience with making good drinks. The restaurant Samsara was great. The food options were excellent and the service was very good. Their coffee every morning was amazing. I love the long pool that stretches from the front to the back of the hotel. Pool guy maintained the pool clean from leaves and bugs. They all have a spa, yoga, ice bath, and sound healing on site. ”
Guest review
6/10
Cassey · 2025-08-02
“The hotel aesthetic definitely exceeded my expectations , hotel Milam is beautiful however the food at the restaurant was not tasty and also i recommend using transportation from the airport rather the hotel because to go there it was $45… when we asking for airport drop off when our stay was over the driver tried to charge us $190 . So be very mindful of transportation from them ”
