Indulge in happiness and stunning views at our beachfront property. Enjoy delicious Thai cuisine prepared by our award-winning chef while taking in the beauty of the Caribbean Sea.
Best Beach on the Yucatan Peninsula
Lose yourself in the tranquility of the warm sand and fresh water at one of the most beautiful beaches on the Yucatan Peninsula. Experience the perfect Mexican vacation you've been dreaming of at Mezzanine.
Stunning and Luxurious Accommodations
Relish in great service and luxurious accommodations at our hotel.
Book now to experience the ultimate relaxation and luxury at our Mexican paradise.
✦HAPPI HIGHLIGHTS
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Beautiful location
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Friendly and attentive staff
At the hotel
Popular amenities
42 listed
24-hour front desk
24-hour security
Adult only
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
Bar
Beach
View all amenities
Pools & wellness
Outdoor pool
Swimming pool
Dining & drinks
Cooking class
Restaurant
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Beachfront
Garden
Outdoor furniture
Sun loungers or beach chairs
Sun terrace
Terrace
Rooms & comfort
CCTV in common areas
CCTV outside property
Non-smoking rooms
Safety & cleanliness
Fire extinguishers
First aid kit available
Safety deposit box
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Shuttle service
Guest services
Concierge service
Invoice provided
Laundry
Luggage storage
Tour desk
Services & essentials
Daily housekeeping
Free WiFi
Happy hour
Non-smoking throughout
Room service
WiFi available
Review in focus
257 reviews
10/ 10
Difficult to get to from airport, but beautiful location once you’re there. No tiendas nearby, so pack in some snacks and water.
Great customer service. I liked all the little places to lay down and chill or read.
946prestont · Solo travel · 2026-08-11
The guest experience
9.6out of 10 257 verified reviews
Loved most
Beautiful location
Friendly and attentive staff
Worth knowing — Limited access to the beach · Pool was small
How guests scored the stay
Service10.0
The staff was absolutely incredible, providing above and beyond service.
Overall Experience9.9
A totally unforgettable experience that is highly recommended.
Location9.7
Located beautifully on a cliff, offering stunning ocean views.
Food and Beverage9.7
The food is absolutely delicious, with meals feeling thoughtfully prepared.
Room Quality9.6
The room was perfect and beautifully designed.
Value for Money9.4
Given the luxurious experiences, it offers good value.
Cleanliness9.2
The hotel is absolutely beautiful and very well-kept.
Amenities9.2
The hotel offers thoughtful amenities like chocolates and herbal tea.
Live guest feedback
Guest reviews
Mixed experiences
82% of 17 recent stays rated 8+
9.6257 reviews
Tucked away paradise
10/10
946prestont · Solo travel · 2026-08-11
“Difficult to get to from airport, but beautiful location once you’re there. No tiendas nearby, so pack in some snacks and water.
Great customer service. I liked all the little places to lay down and chill or read.”
An Unforgettable Stay at Paradise
10/10
alcantaralore · Couples · 2026-07-31
“There are places you visit, and then there are places that become part of your heart. Mezzanine is one of those rare places.
From the moment we arrived, we knew we had found something special. We were welcomed by the incredible Myltha, whose warmth and genuine kindness made us feel like family from the very first minute. She went above and beyond to make sure every detail of our stay was perfect, and that unforgettable welcome is something we will cherish forever.
This trip was especially meaningful because we were celebrating my girlfriend's birthday, and Orquídea made it even more magical. She helped me surprise her by beautifully decorating our room before we arrived, creating a moment we'll never forget. Her thoughtfulness and care turned an already special occasion into a lifelong memory.
Every morning and evening, Andy welcomed us with the biggest smile, contagious energy, and true hospitality. Beyond the exceptional service, he shared the best recommendations for cenotes and breathtaking places around Tulum, allowing us to experience the destination through the eyes of someone who truly loves it.
A heartfelt thank you also goes to Eva, whose attention to detail was simply remarkable. Every day we returned to a room that was spotless, beautifully arranged, and somehow even more inviting than the day before. You could truly feel the love and pride she puts into her work.
Words cannot fully capture how extraordinary our stay at Mezzanine was. It wasn't just a hotel—it became our home away from home. Every member of the team made us feel genuinely cared for, creating an atmosphere filled with warmth, beauty, and authenticity.
Some places give you wonderful memories. Mezzanine gave us moments that will stay with us for a lifetime. Leaving was incredibly difficult because a part of us wanted to stay forever.
Thank you for making our first trip to Tulum so magical. We leave with full hearts, unforgettable memories, and complete certainty that this is not goodbye.
We will be back very soon.
Lorena & Shiah”
Außergewöhnlich schönes Ambiente am Meer
10/10
Christoph · couple · 2026-06-08
“Aussergewöhnliche Lage am Strand, versteckt im Naturschutzgebiet. Sehr ruhig, Top Restaurant. Freundlicher Service. Kein anderes Hotel in der Nähe, wer auf den Touristenrummel in Tulum verzichten kann, wird das Hotel genießen.”
Stunning, serene hotel experience!!!!
10/10
Wanderer634062 · Couples · 2026-05-30
“The atmosphere and the vibe here was very beautiful, natural and serene. The natural landscape. And the aesthetic of the hotel itself was very peaceful. The weight staff were incredibly generous and kind. Wonderful service, wonderful food. We at the restaurant, many nights and mornings, and each dish that we had was better than the last. Definitely would recommend getting the room with the versus the interior room as it rained a few days and it was nice to be able to see outside while we were chilling inside. To be able to go over to the sister hotel, Mi amor. For the day and sit on one of the beds overlooking the ocean we enjoyed the fish tacos and Cerveza and it was a beautiful afternoon. Lots of things to do within Jaguar Park, including the ruins, walking the beach and some other exploration of the jungle. It’s worth noting that you do have some security at the beginning of Jaguar Park and the mezzanine hotel is inside the park itself so you have to have a badge each day. Other than that, would highly recommend and come back when it is not seaweed season. We happen to be here during the high seaweed season and the beaches were a little bit hard to navigate.”
Beautiful spot and kind staff
10/10
906cecilym · Couples · 2026-05-14
“We had the most wonderful stay at hotel Mezzanine! It is along a beautiful part of the beach and the hotel itself is lovely. There are so many different nice spots to hang out all over the grounds with comfy hammocks or day beds both in the shade and the sun. The staff is so kind and helpful, special shoutout to Orquidia and Andy making our time here so lovely. Also we really appreciated all the details from the coffee and milk waiting for us outside of our room in the morning to the house made complimentary lemongrass tea at night. I noticed that many other hotels along the beach in tulum feel a bit tacky but this one is perfect, beautiful, quaint and you feel right at home.”
Amazing paradise
10/10
482natib · Solo travel · 2026-05-06
“The place is paradisiac. Rooms extremely clean and comfortable. The staff makes you feel at home and are genuinely caring and helpful.
You can walk to Tulum ruins on the beach. The restaurant has incredible food. Mexican beach food for breakfast and lunch and Thai for lunch and dinner. Great value for money. You’ll get unforgettable memories. The national park is beautiful to walk and bike. Quiet and evocative.”
I loved that they gave coffee to the room in the morning, and a herbal tea and chocolate at night.
10/10
Prapthi · couple · 2026-04-30
“It’s quiet and ocean facing”
Decepción
2/10
Atucha Garcia-Ariño · couple · 2026-04-04
“La habitación y la limpieza”
Will come again
10/10
Roshnikapadia28 · Couples · 2026-03-18
“Staff was amazing and Thai food was sooo delish and authentic”
Do not be mislead by the marketing material or the association with SLH
2/10
martinwF4952JE · Family · 2026-03-05
“My wife and I recently stayed at the Mezzanine Hotel Tulum. The staff were all very friendly and helpful, however the quality of all the hotel facilities is that of a 2-star hotel.
If we had paid $150 per night, I may have been happy with the stay.
To be specific about the room. (Room 9)
• There are small wardrobes in the rooms but nowhere to put suitcases or other materials one may bring on a multi-night stay. (It may be fine for backpackers.) I wanted to put hats on top of a wardrobe (under 2m high) so I checked to see how clean it was. It was very dirty. I took the cloth I used to clean it to the front desk and they offered to move us to the ‘best room’, which was no better than the one we were in
• The water supply is like a campsite. The sinks never had hot water and the shower / bath had a limited amount of hot water, I suppose each room has a small heating tank dedicated to that room. We were told not to drink the water in the room, that was fine as drinking water is provided
• One of the sinks was cracked which lead to it leaking all over the floor if it was filled with more than a couple of cm of water.
• The ‘hot tub’ never got hot, and doesn’t seem to have a heating system
• The A/C looks like it was installed by amateurs, it did work but the internal split system was over the sliding balcony door and condensation dripped into the doorway when the system was running.
Other hotel facilities.
• When we arrived I needed to use the restroom and was directed to the restroom opposite the reception desk, it was an immediate red flag, you have to enter through an small room that is used as a dumping ground for all sorts of things and the state of the bathroom leaves a lot to be desired.
• The restaurant is well positioned with views of the beach and sea, again the staff were helpful and responsive. However, the ‘Thai’ food was not very good, we decided to give it one more try on the second night thinking that we’d ordered the wrong dish but the food was no better. On the second night it started to rain and everyone was moved inside. The inside dining area is appalling and depressing, reminiscent of a factory canteen.
I the Jaguar Park is obviously being used to try to make the hotel appear exclusive, in reality it just makes access more difficult.
I would not recommend this hotel to anyone.
Martin Williamson.”
Would recommend
10/10
Bryyork12 · Couples · 2026-02-28
“Loved our stay. The vibe was amazing. Room clean. Food was great. Would definitely stay again.”
Guest review
10/10
Mattia · couple · 2026-02-13
“Posto bellissimo, molto rilassante! Consigliato”
My Birthday Vacation
10/10
Inspire59964550737 · Couples · 2026-02-11
“Hotel and staff were amazing! Very clean, beautiful place. Staff was very friendly and helpful! All of the food and drinks were amazing and the beach is wonderful! Also wonderful spots in the hotel to lay out on beds in or out of the sun if preferred over the beach!”
Mesmerized by thr Mezzanine.
10/10
467aarond · Family · 2026-02-01
“Our stay was awesome. We were fortunate to be upgraded to the penthouse room with a plunge pool. The view, the service, the food-all 10/10!
Something to consider: The hotel is in the Parque Jaguar. This means the hotel feels super safe with access checkpoints, but it is limiting in what you can bring to your room, as well as the fee the access the parque daily.”
Guest review
7/10
Grace · couple · 2026-01-27
“I liked the look of the hotels. My room was thoroughly cleaned everyday. I liked that they left a basket with brewed tea by my door every night and brewed coffee every morning. The hotel is also conveniently on the beach so it was great to have access to that.”
Where Disconnecting Feels Like Luxury
10/10
Liliazmm · Couples · 2026-01-22
“Come to Mezzanine to disconnect. It is a little piece of heaven within walking distance of the Tulum archaeological site. The oceanfront rooms are a dream. The food is exquisite, the drinks are elevated, and everything is a visual delight. There are no TVs – trust me, it’s a good thing.”
Beautiful location, great service and delicious food!
10/10
holliem783 · Couples · 2026-01-09
“We were actually staying at a nearby hotel, but ended up eating at Mezzanine for breakfast, lunch, and dinner because the service and food were so good! Lovely, friendly staff, and delicious Thai food (with beach menu for lunch, and great breakfast menu!). They also let us take the food away with us to our hotel on a couple of occasions. We could not recommend this restaurant enough. Such a beautiful spot, with views overlooking the beach. Excellent cocktails as well!”
